AREAS OF RESPONSIBILITY

Audit rooms income posting and charges:

§  Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; making corrections as necessary.

§  Balance the rooms audit with the night audit’s summary.

§  Runs computer through nightly processing sequence to reset for next day’s use in balancing of applicable functions.

Audit food and beverage income postings and charges:

§  Records and balances all food and beverage income.

§  Balances the guest ledger postings to the restaurant and guest ledger.

§  Records and balances employee and house charges.

§  Audit all banquet charges before posting, verifying the accuracy of the calculations and attaching the latest event order.

Review all credit card vouchers for proper imprints, authorisations and correct amounts:

§  Prepares and transmits credit card deposits.

§  Processes all city ledger work to Finance Department.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. 

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

Adheres to hotel policies and procedures:

§   Attends work on time as scheduled.

§   Follows hotel grooming and hygiene standards.

§   Minimises safety hazards by following all safety rules and procedures.

§   Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§   Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§   Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§   At all time projects a favourable image of Brand to the public.

AREAS OF RESPONSIBILITY

Audit rooms income posting and charges:

§  Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; making corrections as necessary.

§  Balance the rooms audit with the night audit’s summary.

§  Runs computer through nightly processing sequence to reset for next day’s use in balancing of applicable functions.

Audit food and beverage income postings and charges:

§  Records and balances all food and beverage income.

§  Balances the guest ledger postings to the restaurant and guest ledger.

§  Records and balances employee and house charges.

§  Audit all banquet charges before posting, verifying the accuracy of the calculations and attaching the latest event order.

Review all credit card vouchers for proper imprints, authorisations and correct amounts:

§  Prepares and transmits credit card deposits.

§  Processes all city ledger work to Finance Department.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. 

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

Adheres to hotel policies and procedures:

§   Attends work on time as scheduled.

§   Follows hotel grooming and hygiene standards.

§   Minimises safety hazards by following all safety rules and procedures.

§   Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§   Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§   Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§   At all time projects a favourable image of Brand to the public.