Radisson Blu Hotel, Amsterdam Airport, Schiphol - Rooms Brand Cover
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Service Manager/ Manager on Duty

Summary
Service Manager/ Manager on Duty
Salary To Be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Boeing Avenue 2, 1119 PB Schiphol-Rijk, Netherlands

Service Manager/ Manager on Duty


Description

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Amsterdam Airport, Schiphol to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Service Manager/ Manager on Duty, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Service Manager/ Manager on Duty:
-Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where front office initiatives & hotel targets are achieved
-Supervises the front office team fostering a culture of growth, development and performance within the department
-Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Takes ownership to deliver an effective planned guest engagement programme
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Service Manager/ Manager on Duty:

-Experience in front office
- Knows the Dutch and English language well in word and writing (a third language is an advantage)
- Strong communication skills
-Has knowledge of Safety and Security procedures
-Experience of working with IT systems on various platforms. We work with EMMA and Window applications.
- Has the following competences: Hospitality, decisiveness, planning & organizing, delegation, quality orientation, collaboration, training & coaching and problem analysis

Convenience, comfort and style combined at the Radisson Blu Hotel at Amsterdam Schiphol Airport, making it the perfect choice for busy travellers. Just 5 kilometers from Schiphol Airport, the hotel is based in the attractive Schiphol-Rijk Business Park near Highway A4. Our guests can sink into a plush bed in one of the 281 comfortable rooms and suites at our Schiphol hotel.

OTIUM Restaurant & Lounge lets our guests refuel with delectable seasonal dishes made from fresh ingredients and offers a wide choice of wines and specialty beers. To maintain their workout routine, our guests can visit our on-site fitness center and our stylish event space houses 16 well-equipped meeting rooms, including the Noord-Holland Ballroom, which makes an admirable venue for conferences or receptions of up to 435 guests.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Amsterdam Airport, Schiphol to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Service Manager/ Manager on Duty, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Service Manager/ Manager on Duty:
-Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where front office initiatives & hotel targets are achieved
-Supervises the front office team fostering a culture of growth, development and performance within the department
-Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Takes ownership to deliver an effective planned guest engagement programme
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Service Manager/ Manager on Duty:

-Experience in front office
- Knows the Dutch and English language well in word and writing (a third language is an advantage)
- Strong communication skills
-Has knowledge of Safety and Security procedures
-Experience of working with IT systems on various platforms. We work with EMMA and Window applications.
- Has the following competences: Hospitality, decisiveness, planning & organizing, delegation, quality orientation, collaboration, training & coaching and problem analysis

Convenience, comfort and style combined at the Radisson Blu Hotel at Amsterdam Schiphol Airport, making it the perfect choice for busy travellers. Just 5 kilometers from Schiphol Airport, the hotel is based in the attractive Schiphol-Rijk Business Park near Highway A4. Our guests can sink into a plush bed in one of the 281 comfortable rooms and suites at our Schiphol hotel.

OTIUM Restaurant & Lounge lets our guests refuel with delectable seasonal dishes made from fresh ingredients and offers a wide choice of wines and specialty beers. To maintain their workout routine, our guests can visit our on-site fitness center and our stylish event space houses 16 well-equipped meeting rooms, including the Noord-Holland Ballroom, which makes an admirable venue for conferences or receptions of up to 435 guests.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Boeing Avenue 2, 1119 PB Schiphol-Rijk, Netherlands

Skills
Microsoft Office
Yes I Can Spirit
Proficiency of English
Proficiency of Dutch
By applying you confirm you have these skills.


Boeing Avenue 2, 1119 PB Schiphol-Rijk, Netherlands