Supervises the operation of assigned restaurants and/or IRD

Coordinates the set-up and/or closures of restaurant and IRD in accordance with Radisson Hotel standards

§  Confirms daily specials and new menu additions with the Executive Chef

§  Oversees the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques

§  Inspects assigned restaurants and IRD on an on-going basis and takes appropriate steps to ensure facilities meets or exceeds hotel standards at all times

§  Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items

§  Properly executes check control procedures

§  Maintains sanitary and safe work environment for guests and employees

Provides employees with the information needed to perform their job effectively

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities

§  Prioritizes and assigns work

§  Provides feedback to the employee and department manager on the employee’s performance of job responsibilities

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Attends work on time and as scheduled

§  Follows hotel grooming and hygiene standards

§  Minimise safety hazards by following all safety rules and procedures

§  Refrain from personal conversations with other employees at the main entrance

§  Keeps Manager fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

Supervises the operation of assigned restaurants and/or IRD

Coordinates the set-up and/or closures of restaurant and IRD in accordance with Radisson Hotel standards

§  Confirms daily specials and new menu additions with the Executive Chef

§  Oversees the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques

§  Inspects assigned restaurants and IRD on an on-going basis and takes appropriate steps to ensure facilities meets or exceeds hotel standards at all times

§  Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items

§  Properly executes check control procedures

§  Maintains sanitary and safe work environment for guests and employees

Provides employees with the information needed to perform their job effectively

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities

§  Prioritizes and assigns work

§  Provides feedback to the employee and department manager on the employee’s performance of job responsibilities

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Attends work on time and as scheduled

§  Follows hotel grooming and hygiene standards

§  Minimise safety hazards by following all safety rules and procedures

§  Refrain from personal conversations with other employees at the main entrance

§  Keeps Manager fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public