Rooms Division Manager is responsible for overseeing and ensuring the smooth operation of all aspects of the Rooms Division, including the Front Office and Housekeeping departments. This position plays a key role in maintaining the highest standards of guest satisfaction, operational efficiency, and financial performance in line with the hotel’s luxury standards.

Main Responsibilities:

- Oversee daily operations of Front Office and Housekeeping departments, ensuring seamless coordination and exceptional guest service.

- Maintain the highest standards of cleanliness, presentation, and guest comfort throughout all guest areas.

- Lead, train, and motivate teams to deliver personalized and efficient service in accordance with 5-star standards.

- Monitor and manage departmental budgets, labor costs, and productivity indicators.

- Implement and uphold standard operating procedures (SOPs) to ensure consistency and excellence.

- Collaborate closely with other departments to maximize guest satisfaction and operational efficiency.

- Handle guest feedback and complaints promptly and professionally.

- Contribute to the hotel’s strategic goals through data-driven management and continuous improvement initiatives.

- Ensure compliance with all health, safety, and hygiene regulations.

Requirements:

- Minimum 3–5 years of experience in a Rooms Division management role in a 5-star hotel.

- Strong leadership, communication, and organizational skills.

- Proficiency in hotel PMS (Opera or similar).

- Excellent English; additional languages (French or Spanish) are an advantage.

- Guest-oriented mindset with a passion for service excellence.

Rooms Division Manager is responsible for overseeing and ensuring the smooth operation of all aspects of the Rooms Division, including the Front Office and Housekeeping departments. This position plays a key role in maintaining the highest standards of guest satisfaction, operational efficiency, and financial performance in line with the hotel’s luxury standards.

Main Responsibilities:

- Oversee daily operations of Front Office and Housekeeping departments, ensuring seamless coordination and exceptional guest service.

- Maintain the highest standards of cleanliness, presentation, and guest comfort throughout all guest areas.

- Lead, train, and motivate teams to deliver personalized and efficient service in accordance with 5-star standards.

- Monitor and manage departmental budgets, labor costs, and productivity indicators.

- Implement and uphold standard operating procedures (SOPs) to ensure consistency and excellence.

- Collaborate closely with other departments to maximize guest satisfaction and operational efficiency.

- Handle guest feedback and complaints promptly and professionally.

- Contribute to the hotel’s strategic goals through data-driven management and continuous improvement initiatives.

- Ensure compliance with all health, safety, and hygiene regulations.

Requirements:

- Minimum 3–5 years of experience in a Rooms Division management role in a 5-star hotel.

- Strong leadership, communication, and organizational skills.

- Proficiency in hotel PMS (Opera or similar).

- Excellent English; additional languages (French or Spanish) are an advantage.

- Guest-oriented mindset with a passion for service excellence.