Key Responsibilities:

• Operational Management:
• Oversee the day-to-day operations of the Reservations Department, including reservations, cancellations, and modifications.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and optimize performance.
• Ensure compliance with all hotel policies, procedures, and brand standards.
• Manage and develop the Reservations team, including recruitment, training, and performance management.
• Maintain a positive and supportive work environment.
• Revenue Management:
• Implement effective revenue management strategies to maximize room revenue and occupancy rates.
• Analyze market trends and competitor pricing to optimize rate strategies.
• Monitor and control room inventory to ensure maximum revenue potential.
• Work closely with the Sales and Marketing teams & Revenue Club to identify and capture group and corporate business.
• Guest Service:
• Ensure prompt and efficient handling of all guest inquiries and requests.
• Resolve guest complaints and issues in a timely and professional manner.
• Strive to exceed guest expectations and provide exceptional service.
• Maintain a strong focus on guest satisfaction and loyalty.
• System Proficiency:
• Demonstrate proficiency in using the hotel's property management system (PMS), specifically EMMA.
• Utilize the PMS to accurately input and retrieve reservation information.
• Stay updated on the latest PMS features and functionalities.
• Communication and Teamwork:
• Communicate effectively with colleagues, management, and guests.
• Collaborate with other departments to ensure seamless operations.
• Build and maintain strong relationships with clients and partners.

Qualifications and Skills:

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 3 years of experience in hotel reservations, preferably in a supervisory role.
• Strong knowledge of the hospitality industry and reservation practices.
• Proficiency in using hotel property management systems, particularly EMMA.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines. 1  
• Attention to detail and accuracy.
• Strong problem-solving and decision-making skills.
• Fluency in English and Arabic (preferred).

Key Responsibilities:

• Operational Management:
• Oversee the day-to-day operations of the Reservations Department, including reservations, cancellations, and modifications.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and optimize performance.
• Ensure compliance with all hotel policies, procedures, and brand standards.
• Manage and develop the Reservations team, including recruitment, training, and performance management.
• Maintain a positive and supportive work environment.
• Revenue Management:
• Implement effective revenue management strategies to maximize room revenue and occupancy rates.
• Analyze market trends and competitor pricing to optimize rate strategies.
• Monitor and control room inventory to ensure maximum revenue potential.
• Work closely with the Sales and Marketing teams & Revenue Club to identify and capture group and corporate business.
• Guest Service:
• Ensure prompt and efficient handling of all guest inquiries and requests.
• Resolve guest complaints and issues in a timely and professional manner.
• Strive to exceed guest expectations and provide exceptional service.
• Maintain a strong focus on guest satisfaction and loyalty.
• System Proficiency:
• Demonstrate proficiency in using the hotel's property management system (PMS), specifically EMMA.
• Utilize the PMS to accurately input and retrieve reservation information.
• Stay updated on the latest PMS features and functionalities.
• Communication and Teamwork:
• Communicate effectively with colleagues, management, and guests.
• Collaborate with other departments to ensure seamless operations.
• Build and maintain strong relationships with clients and partners.

Qualifications and Skills:

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 3 years of experience in hotel reservations, preferably in a supervisory role.
• Strong knowledge of the hospitality industry and reservation practices.
• Proficiency in using hotel property management systems, particularly EMMA.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines. 1  
• Attention to detail and accuracy.
• Strong problem-solving and decision-making skills.
• Fluency in English and Arabic (preferred).