Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,100 hotels in operation and under development in 95 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, everytime. Together, we make Every Moment Matter.

We are looking for a Director Meetings & Events Optimization (m/f/d) for one of our areas, looking after our M&E Club teams in Germany, Switzerland and Italy. In this role, you will be responsible for the operational day to day delivery of M&E Hubs / Satellite offices serving Hotels within the M&E Club and commercial delivery of Groups and M&E business for the related hotels. The role optimises and will implement key M&E processes and projects to support meeting and events and group related revenues via consistent delivery within the teams.

Key responsibilities:

• Review and analyse productivity of team members performance in line with RHG M&E KPI’s coach as appropriate or liaise with the Customer Service Team / Business Solutions Teams for formal training for the team as a whole or part of.
• Responsible to manage day to day operations for the M&E Hub / Satellite Offices along with the M&E Club Managers  to deliver the defined services - including enquiry handling from all clients via all channels, proposals/negotiations and conversion.
• Responsible for monitor and delivery of Key M&E Hub KPI's.
• Define M&E strategy along with revenue and Hotel GM for M&E related segments, and responsible for relative M&E Team action plans to ensure objectives are achieved.
• Secure consistent team delivery of related processes and procedures, analysis, strategical planning, and execution.
• Conduct analysis on hotel M&E / BGR / BGO performance on an ongoing basis, ad hoc or as directed to and formulate recommendations for improving performance.
• Assist the Hotel and Sales teams in their sales strategy to generate lead and referral of business by analysing current business, lost/denied business and identifying potential new business.

What we are looking for:

• Proven leadership experience in meeting & events, overseeing a high volume of employees ideally in a multi property setting
• Strong communicator, understands how to motivate and coach to develop teams to reach set targets
• Demonstrates ability to build rapport and influence effectively with internal stakeholders as well as external
• High level of commercial awareness, with strategic ability and in depth knowledge of the M&E market and conditions
• Experience of budgeting and forecasting process across large single site or ideally multi sites
• Responsive to adapting strategies, style and approach as required by changes in business circumstance
• Displays passionate problem-solving, collaborative and analytical abilities, highly organised and adept at prioritization
• Experience gained in Meeting & Event training and/or presentation is an advantage
• Business experience in an Meeting & Event hospitality related company/environment, with a focus on sales, leadership and M&E Operation experience in leading role 
• Fluent in one key languages in operating area (ideally German) and English and at ease with frequent travel
• Enjoys working in a geographically dispersed and ‘matrix’ environment and can communicate effectively and concisely at all levels
• Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone.
• Skilled with Microsoft Office software
• Experience of using IT Systems on various platforms - knowledge in Opera, Emma PMS/S&C advantageous

What's in for you:

• Excellent career development opportunities within a global company (including internal/external training opportunities)
• Permanent contract and attractive remuneration system
• International, passionate team with ‘Yes I Can! Attitude’ and low hierarchies
• Modern office environment with parking opportunities and well accessible by public transport
• Corporate social responsibility is high on the agenda as one of the world’s most ethical company to work fo
• Employee rates for you and friends & family in all Radisson and prizeotel hotels
• As an RHG employee you will get 30% discount F&B discount during your stays in our hotels
• Reduced meals up to 50% in the Office Restaurant at St Martin Tower in Frankfurt
• Free access to our in-house gym
• An extra day off around your birthday
• From your 5th anniversary onwards, you will receive a bonus payment every 5 years, as well as a genuine gold YesICan! pin with a diamond awarded 
• 550 € net Refer-a-Friend bonus for every person you bring to the Radisson team

Are you already convinced?

Become part of our world of Moment Makers - we are looking forward to getting to know you!

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,100 hotels in operation and under development in 95 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, everytime. Together, we make Every Moment Matter.

We are looking for a Director Meetings & Events Optimization (m/f/d) for one of our areas, looking after our M&E Club teams in Germany, Switzerland and Italy. In this role, you will be responsible for the operational day to day delivery of M&E Hubs / Satellite offices serving Hotels within the M&E Club and commercial delivery of Groups and M&E business for the related hotels. The role optimises and will implement key M&E processes and projects to support meeting and events and group related revenues via consistent delivery within the teams.

Key responsibilities:

• Review and analyse productivity of team members performance in line with RHG M&E KPI’s coach as appropriate or liaise with the Customer Service Team / Business Solutions Teams for formal training for the team as a whole or part of.
• Responsible to manage day to day operations for the M&E Hub / Satellite Offices along with the M&E Club Managers  to deliver the defined services - including enquiry handling from all clients via all channels, proposals/negotiations and conversion.
• Responsible for monitor and delivery of Key M&E Hub KPI's.
• Define M&E strategy along with revenue and Hotel GM for M&E related segments, and responsible for relative M&E Team action plans to ensure objectives are achieved.
• Secure consistent team delivery of related processes and procedures, analysis, strategical planning, and execution.
• Conduct analysis on hotel M&E / BGR / BGO performance on an ongoing basis, ad hoc or as directed to and formulate recommendations for improving performance.
• Assist the Hotel and Sales teams in their sales strategy to generate lead and referral of business by analysing current business, lost/denied business and identifying potential new business.

What we are looking for:

• Proven leadership experience in meeting & events, overseeing a high volume of employees ideally in a multi property setting
• Strong communicator, understands how to motivate and coach to develop teams to reach set targets
• Demonstrates ability to build rapport and influence effectively with internal stakeholders as well as external
• High level of commercial awareness, with strategic ability and in depth knowledge of the M&E market and conditions
• Experience of budgeting and forecasting process across large single site or ideally multi sites
• Responsive to adapting strategies, style and approach as required by changes in business circumstance
• Displays passionate problem-solving, collaborative and analytical abilities, highly organised and adept at prioritization
• Experience gained in Meeting & Event training and/or presentation is an advantage
• Business experience in an Meeting & Event hospitality related company/environment, with a focus on sales, leadership and M&E Operation experience in leading role 
• Fluent in one key languages in operating area (ideally German) and English and at ease with frequent travel
• Enjoys working in a geographically dispersed and ‘matrix’ environment and can communicate effectively and concisely at all levels
• Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone.
• Skilled with Microsoft Office software
• Experience of using IT Systems on various platforms - knowledge in Opera, Emma PMS/S&C advantageous

What's in for you:

• Excellent career development opportunities within a global company (including internal/external training opportunities)
• Permanent contract and attractive remuneration system
• International, passionate team with ‘Yes I Can! Attitude’ and low hierarchies
• Modern office environment with parking opportunities and well accessible by public transport
• Corporate social responsibility is high on the agenda as one of the world’s most ethical company to work fo
• Employee rates for you and friends & family in all Radisson and prizeotel hotels
• As an RHG employee you will get 30% discount F&B discount during your stays in our hotels
• Reduced meals up to 50% in the Office Restaurant at St Martin Tower in Frankfurt
• Free access to our in-house gym
• An extra day off around your birthday
• From your 5th anniversary onwards, you will receive a bonus payment every 5 years, as well as a genuine gold YesICan! pin with a diamond awarded 
• 550 € net Refer-a-Friend bonus for every person you bring to the Radisson team

Are you already convinced?

Become part of our world of Moment Makers - we are looking forward to getting to know you!