Lounge Supervisor

Lounge Supervisor

We’re looking for a warm, sociable Lounge Supervisor to look after our guests in The Ballroom – the grand, sea-view heart of The Headland, where guests drop in for morning coffee, afternoon cake and pre- and post-dinner drinks. This is a role for a true people person. Yes, you’ll take orders and serve food and drink, but your real job is making every guest feel welcome, remembered and completely at home.

What you’ll be doing:

• Making guests feel at home: Greeting everyone who walks in like a regular, chatting, sharing recommendations and getting to know the people who return to us year after year.
• Reading the room: Knowing when a guest wants a natter and when they’d rather sink into an armchair with the paper, and tailoring your service to suit.
• Effortless service: Taking accurate orders, serving food and drinks with care, and checking back so nobody is left waiting or wanting.
• Setting the tone: Leading by example on the floor, supporting the team through busy spells and keeping The Ballroom running smoothly from coffee to nightcap.
• Handling the unexpected: Resolving any feedback with a friendly, solution-focused approach – and turning it into a good story.
• Keeping it beautiful: Making sure The Ballroom always looks its best, inviting and ready for whoever walks in next.
• Growing your skills: Development opportunities including professional barista training.

What we’re looking for:

• Someone who genuinely loves people – the conversation, the connection, the small details that make a guest’s day.
• Natural warmth, confidence and a good sense of humour.
• Previous hospitality or customer-facing experience is great, but personality and attitude matter most – we’ll teach you the rest.
• A team player who’s happy to step up and set the standard for others.
• Flexibility to work a variety of shifts, including evenings, weekends and bank holidays.

If you’re the sort of person who remembers how a guest takes their tea and asks about their dog by name, we’d love to hear from you.

Perks & Benefits

We believe in rewarding our team with exceptional perks. When you join us, you’ll enjoy:

• Complimentary breakfast, lunch, or dinner provided for all shifts over 6 hours
• On site parking
• Gym access & weekly swim session
• Complimentary stay after 1 years’ service
• 40% off spa products
• 25% off spa treatments

• Complimentary meals in each of our restaurants, once a year
• Special rate for Pride of Britain Hotels
• Discounted surf lessons

As well as regular awards and recognition:

• Monthly recognition awards
• Annual festive awards event
• Long service awards dinner

To Apply

If you have what it takes to join a vibrant, multi-award-winning hotel, we would love to hear from you!

Please note: In line with UK Immigration and Employment Law, proof of ID (Passport, National Identity Card, or Birth Certificate) will be required during the application process.

As a proud EarthCheck partner, we don't just talk about sustainability we live it, embedding world-class environmental management and eco-friendly practices into everything we do.   
Join a team where sustainability is in our DNA and we are actively shaping the future of responsible hospitality every single day.

Lounge Supervisor

We’re looking for a warm, sociable Lounge Supervisor to look after our guests in The Ballroom – the grand, sea-view heart of The Headland, where guests drop in for morning coffee, afternoon cake and pre- and post-dinner drinks. This is a role for a true people person. Yes, you’ll take orders and serve food and drink, but your real job is making every guest feel welcome, remembered and completely at home.

What you’ll be doing:

• Making guests feel at home: Greeting everyone who walks in like a regular, chatting, sharing recommendations and getting to know the people who return to us year after year.
• Reading the room: Knowing when a guest wants a natter and when they’d rather sink into an armchair with the paper, and tailoring your service to suit.
• Effortless service: Taking accurate orders, serving food and drinks with care, and checking back so nobody is left waiting or wanting.
• Setting the tone: Leading by example on the floor, supporting the team through busy spells and keeping The Ballroom running smoothly from coffee to nightcap.
• Handling the unexpected: Resolving any feedback with a friendly, solution-focused approach – and turning it into a good story.
• Keeping it beautiful: Making sure The Ballroom always looks its best, inviting and ready for whoever walks in next.
• Growing your skills: Development opportunities including professional barista training.

What we’re looking for:

• Someone who genuinely loves people – the conversation, the connection, the small details that make a guest’s day.
• Natural warmth, confidence and a good sense of humour.
• Previous hospitality or customer-facing experience is great, but personality and attitude matter most – we’ll teach you the rest.
• A team player who’s happy to step up and set the standard for others.
• Flexibility to work a variety of shifts, including evenings, weekends and bank holidays.

If you’re the sort of person who remembers how a guest takes their tea and asks about their dog by name, we’d love to hear from you.

Perks & Benefits

We believe in rewarding our team with exceptional perks. When you join us, you’ll enjoy:

• Complimentary breakfast, lunch, or dinner provided for all shifts over 6 hours
• On site parking
• Gym access & weekly swim session
• Complimentary stay after 1 years’ service
• 40% off spa products
• 25% off spa treatments

• Complimentary meals in each of our restaurants, once a year
• Special rate for Pride of Britain Hotels
• Discounted surf lessons

As well as regular awards and recognition:

• Monthly recognition awards
• Annual festive awards event
• Long service awards dinner

To Apply

If you have what it takes to join a vibrant, multi-award-winning hotel, we would love to hear from you!

Please note: In line with UK Immigration and Employment Law, proof of ID (Passport, National Identity Card, or Birth Certificate) will be required during the application process.

As a proud EarthCheck partner, we don't just talk about sustainability we live it, embedding world-class environmental management and eco-friendly practices into everything we do.   
Join a team where sustainability is in our DNA and we are actively shaping the future of responsible hospitality every single day.