Share with friends
Accessibility
Reception Manager
The May Fair Hotel
Reception Manager
The May Fair Hotel
Full Time
Competitive salary
Reception Manager
The May Fair Hotel
Full Time
Competitive salary
Skills
People Managment
Fluent in English
Description
Join the UK’s most dynamic collection of hotels and restaurants
At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.
At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.
We are a renowned 5-star luxury hotel in the heart of London, celebrated for our personalised guest experience, impeccable service standards, and warm, refined hospitality. We are now seeking an experienced Reception Manager to lead our Front Office team and ensure every guest receives a seamless, memorable stay.
Overview:
- Oversee the day‑to‑day operation of the Reception and Front Desk teams.
- Ensure a flawless guest journey, from check‑in to check‑out, maintaining the highest luxury service standards.
- Lead, train, schedule, and motivate our Front Office Team.
- Resolve guest queries and complaints with professionalism, discretion, and grace.
- Collaborate closely with Housekeeping, Concierge, Reservations, and F&B to ensure seamless communication and guest satisfaction.
- Monitor performance KPIs, guest feedback, and service quality scores, implementing improvements where needed.
- Manage billing processes, VIP arrivals, and special requests with meticulous attention to detail.
- Uphold brand values and ensure compliance with all hotel policies and procedures.
About You:
- Proven experience as a Reception Manager or Assistant Reception Manager in a luxury 4 or 5‑star hotel.
- A natural leader with strong people‑management and coaching skills.
- Warm, polished, and confident in guest-facing situations.
- Exceptional communication and organisational abilities.
- Expert knowledge of Opera PMS (or similar).
- Calm under pressure, solutions‑focused, and committed to outstanding hospitality.
- Ability to inspire a team to consistently exceed expectations.
Company Benefits:
Competitive salary
28 days Holiday per annum including Bank Holidays increasing with long service
Complimentary hot meals, salad bar and unlimited beverages provided daily
Recommend a Friend Scheme of up to £500 per friend recommended.
Annual complimentary night stays within our hotels
Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
Access to a discount platform for all of the most popular stores and outlets
Auto enrolment into our company pension scheme
Regular social events across all hotels
Annual company recognition events held in January each year
Wellbeing champions across all of our hotels
Access to our company doctor for medical appointments and occupational health support
Access for all hosts to our online learning platform Edwardian Academy
Opportunities for promotion and a wide range of training programs to support your development
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the Uk. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Join the UK’s most dynamic collection of hotels and restaurants
At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.
At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.
We are a renowned 5-star luxury hotel in the heart of London, celebrated for our personalised guest experience, impeccable service standards, and warm, refined hospitality. We are now seeking an experienced Reception Manager to lead our Front Office team and ensure every guest receives a seamless, memorable stay.
Overview:
- Oversee the day‑to‑day operation of the Reception and Front Desk teams.
- Ensure a flawless guest journey, from check‑in to check‑out, maintaining the highest luxury service standards.
- Lead, train, schedule, and motivate our Front Office Team.
- Resolve guest queries and complaints with professionalism, discretion, and grace.
- Collaborate closely with Housekeeping, Concierge, Reservations, and F&B to ensure seamless communication and guest satisfaction.
- Monitor performance KPIs, guest feedback, and service quality scores, implementing improvements where needed.
- Manage billing processes, VIP arrivals, and special requests with meticulous attention to detail.
- Uphold brand values and ensure compliance with all hotel policies and procedures.
About You:
- Proven experience as a Reception Manager or Assistant Reception Manager in a luxury 4 or 5‑star hotel.
- A natural leader with strong people‑management and coaching skills.
- Warm, polished, and confident in guest-facing situations.
- Exceptional communication and organisational abilities.
- Expert knowledge of Opera PMS (or similar).
- Calm under pressure, solutions‑focused, and committed to outstanding hospitality.
- Ability to inspire a team to consistently exceed expectations.
Company Benefits:
Competitive salary
28 days Holiday per annum including Bank Holidays increasing with long service
Complimentary hot meals, salad bar and unlimited beverages provided daily
Recommend a Friend Scheme of up to £500 per friend recommended.
Annual complimentary night stays within our hotels
Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
Access to a discount platform for all of the most popular stores and outlets
Auto enrolment into our company pension scheme
Regular social events across all hotels
Annual company recognition events held in January each year
Wellbeing champions across all of our hotels
Access to our company doctor for medical appointments and occupational health support
Access for all hosts to our online learning platform Edwardian Academy
Opportunities for promotion and a wide range of training programs to support your development
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the Uk. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
{{ backgroundCheckDisclosureText }}
Reception Manager
Full Time
Competitive salary
Skills
People Managment
Fluent in English
Stratton Street, London, W1J 8LT, United Kingdom