Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards. 

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.   

We are currently recruiting for an Assistant Front of House Manager to join our Front of House team at the 5 Star May Fair Hotel.

Overview:

• You will support the Front of House Manager with overall leadership of the Front of House including Reception, Nights and Concierge.
• You will ensure that through correct adherence to our company processes all team members deliver an exceptional service to our guests.
• You will ensure that efficient collaboration exists between other departments such as Housekeeping and Maintenance to enable rooms to be presented to guests seamlessly.
• You will ensure the welfare of all team members, actively promoting progression and development.
• You will ensure that all processes are correctly followed and will provide support and re-training where needed.
• You will focus on achieving our department revenue goals by encouraging all team members to upsell and providing the necessary training for them to do so.
• You will monitor our guest satisfaction metrics regularly ensuring that we are doing everything that we can to achieve the highest results that we can.

About You:

• Previous experience as an Assistant Front of House Manager in a busy 4/5 star hotel environment.
• A passion for high level service delivery 
• A commercial focus ensuring that revenue driving opportunities are maximised.
• Excellent organisational skills ensuring that duties are allocated to team members as per their skill set.
• Excellent leadership and communication skills with a focus on team motivation and development
• Knowledge of Opera is ideal but not essential.

Company Benefits: 

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards. 

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.   

We are currently recruiting for an Assistant Front of House Manager to join our Front of House team at the 5 Star May Fair Hotel.

Overview:

• You will support the Front of House Manager with overall leadership of the Front of House including Reception, Nights and Concierge.
• You will ensure that through correct adherence to our company processes all team members deliver an exceptional service to our guests.
• You will ensure that efficient collaboration exists between other departments such as Housekeeping and Maintenance to enable rooms to be presented to guests seamlessly.
• You will ensure the welfare of all team members, actively promoting progression and development.
• You will ensure that all processes are correctly followed and will provide support and re-training where needed.
• You will focus on achieving our department revenue goals by encouraging all team members to upsell and providing the necessary training for them to do so.
• You will monitor our guest satisfaction metrics regularly ensuring that we are doing everything that we can to achieve the highest results that we can.

About You:

• Previous experience as an Assistant Front of House Manager in a busy 4/5 star hotel environment.
• A passion for high level service delivery 
• A commercial focus ensuring that revenue driving opportunities are maximised.
• Excellent organisational skills ensuring that duties are allocated to team members as per their skill set.
• Excellent leadership and communication skills with a focus on team motivation and development
• Knowledge of Opera is ideal but not essential.

Company Benefits: