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Reservations Manager
Mount Royal Hotel Edinburgh
Reservations Manager
Mount Royal Hotel Edinburgh
Full Time
1
Year
Experience
£35000 - £40000 / Year
Full Time
1
Year
Experience
£35000 - £40000 / Year
Skills
Opera Cloud PMS or similar
Fluent in English
Hospitality
Customer Service
Description
Mount Royal Hotel Edinburgh is seeking a confident, vibrant and knowledgeable Reservations Manager.
You
will report to the Hotel General Manager responsible for managing the reservation
process and operations in the property to meet financial targets for the
property. You will work closely with the revenue management team to implement
pricing strategy.
A Reservations Manager will be responsible for:
- Manage related reservations systems to ensure correct configurations and full working capacity
- Analyse no-shows and cancellations to improvise procedures to rectify situations
- Build and maintain relationships with guests through customer relationship programmes
- Operationalise compliance management on reservation policies and procedures, and legal requirements
- Identify risk response activities to manage system downtime
- Manage room inventory to maximise occupancy
- Resolve situations arising from overbooking of room inventory
- Support budget forecasting processes for the department
- Manage departmental costs to keep operating expenses within budget
- Develop innovation and productivity plans to improve reservation operations and service delivery
To be successful in the role of Reservations Manager, we require:
- Fluent in verbal and written English
- Hospitality related qualification preferred but not essential
- Proficient IT user
- Opera Cloud PMS experience desirable (full training given)
- Excellent customer service skills
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
|
About Us Mount Royal Hotel Edinburgh by The Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Jupiter Hotels Limited Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited
|
Mount Royal Hotel Edinburgh is seeking a confident, vibrant and knowledgeable Reservations Manager.
You
will report to the Hotel General Manager responsible for managing the reservation
process and operations in the property to meet financial targets for the
property. You will work closely with the revenue management team to implement
pricing strategy.
A Reservations Manager will be responsible for:
- Manage related reservations systems to ensure correct configurations and full working capacity
- Analyse no-shows and cancellations to improvise procedures to rectify situations
- Build and maintain relationships with guests through customer relationship programmes
- Operationalise compliance management on reservation policies and procedures, and legal requirements
- Identify risk response activities to manage system downtime
- Manage room inventory to maximise occupancy
- Resolve situations arising from overbooking of room inventory
- Support budget forecasting processes for the department
- Manage departmental costs to keep operating expenses within budget
- Develop innovation and productivity plans to improve reservation operations and service delivery
To be successful in the role of Reservations Manager, we require:
- Fluent in verbal and written English
- Hospitality related qualification preferred but not essential
- Proficient IT user
- Opera Cloud PMS experience desirable (full training given)
- Excellent customer service skills
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
|
About Us Mount Royal Hotel Edinburgh by The Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Jupiter Hotels Limited Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited
|
Reservations Manager
Full Time
1
Year
Experience
£35000 - £40000 / Year
Skills
Opera Cloud PMS or similar
Fluent in English
Hospitality
Customer Service
Princes Street, Edinburgh, Scotland, EH2 2DG, United Kingdom