Palma General Manager

Santa Monica Proper is looking for a Palma General Manager. A seamless merger of historic retrofit and new construction, the 271-room Santa Monica Proper Hotel will feature interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool and16,000 square feet of meeting and event space.

The General Manager is responsible for fostering and developing an exciting, positive, results based environment for the restaurant. Must possess strong personal organization, genuine hospitality, and care for staff. Understands and implements contemporary luxury/lifestyle standards.

Responsibilities
- Coordinate daily pre-shift to communicate daily specials and offerings
- Actively manage the F&B operations, quality of service and interact with guests and staff during operations
- Follow-up with unsatisfied guests and handles complaints
- Coordinate daily pre-shift meetings with the F&B team
- Assist with creating and maintaining procedural protocol for F&B Operations
- Maintain daily set up and breakdown in line with Kelly Wearstler defined aesthetic
- Assist with Special Events coordination, set-up and management
- Maintain compliance with departmental policies, procedures, and standards
- Assist with completing daily, weekly, and monthly management administrative duties including operations reports, financial documentation, guest correspondence, human resources / staff management paperwork, operations evaluations, standard operating procedures, safety and sanitations checklists, ordering and inventory documentation, and PR/marketing tasks.

Skills/Knowledge Required:
- Strong liquor, wine & beer knowledge required
- Strong written, verbal, and non-verbal communication skills
- Proactive attitude with strong organizational and time management skills
- The ability to motivate and inspire others to work cooperatively to achieve a designated goal
- Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends and holidays
- Strong problem-solving skills

Education
Bachelor’s Degree required

Experience
Over 5 years of hospitality experience, and 2 years of previous experience in a similar position preferred

Licenses or Certificates: ServSafe & TIPS Preferred

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Santa Monica Proper is looking for a Palma General Manager. A seamless merger of historic retrofit and new construction, the 271-room Santa Monica Proper Hotel will feature interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool and16,000 square feet of meeting and event space.

The General Manager is responsible for fostering and developing an exciting, positive, results based environment for the restaurant. Must possess strong personal organization, genuine hospitality, and care for staff. Understands and implements contemporary luxury/lifestyle standards.

Responsibilities
- Coordinate daily pre-shift to communicate daily specials and offerings
- Actively manage the F&B operations, quality of service and interact with guests and staff during operations
- Follow-up with unsatisfied guests and handles complaints
- Coordinate daily pre-shift meetings with the F&B team
- Assist with creating and maintaining procedural protocol for F&B Operations
- Maintain daily set up and breakdown in line with Kelly Wearstler defined aesthetic
- Assist with Special Events coordination, set-up and management
- Maintain compliance with departmental policies, procedures, and standards
- Assist with completing daily, weekly, and monthly management administrative duties including operations reports, financial documentation, guest correspondence, human resources / staff management paperwork, operations evaluations, standard operating procedures, safety and sanitations checklists, ordering and inventory documentation, and PR/marketing tasks.

Skills/Knowledge Required:
- Strong liquor, wine & beer knowledge required
- Strong written, verbal, and non-verbal communication skills
- Proactive attitude with strong organizational and time management skills
- The ability to motivate and inspire others to work cooperatively to achieve a designated goal
- Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends and holidays
- Strong problem-solving skills

Education
Bachelor’s Degree required

Experience
Over 5 years of hospitality experience, and 2 years of previous experience in a similar position preferred

Licenses or Certificates: ServSafe & TIPS Preferred

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.