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Summary
Director of Rooms
Salary To be discussed
Schedule Full Time
Experience Minimum 5 years of experience
Location 1437 7th St, Santa Monica, CA 90401, USA

Director of Rooms


Description
Santa Monica Proper Hotel is seeking an experienced Director of Rooms. A seamless merger of historic retrofit and new construction, the 271-room hotel features interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool, 8,000 square feet of meeting and event space, and almost 7,000 square feet of ground floor retail.

The Director of Rooms will oversee and manage the daily operations of all the Front Office, Valet, Housekeeping and Security Teams. As an Executive Committee member, the Director of Rooms directs and works with managers and colleagues to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and colleagues. Strives to continually improve guest and colleague experience and maximize the financial performance of the department.

Responsibilities:
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests daily
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
• Encourage and builds mutual trust, respect, and cooperation among team members
• Ensure recognition of colleagues is taking place across areas of responsibility
• Communicate performance expectations in accordance with checklists for each position and monitors progress
• Achieve and exceed goals including performance goals, budget goals, team goals, etc.
• Conduct department meetings and continually communicate a clear and consistent message regarding department goals to produce desired results
• Manage department controllable expenses to achieve or exceed budgeted goals.
• Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all Front Office and Rooms areas
• Provide services that are above and beyond for guest satisfaction and retention

Qualifications:
• 5 – 10 years’ experience managing Front Office and Housekeeping Operations
• Strong written, verbal, and non-verbal communication skills
• Proactive attitude with strong organizational and time management skills
• The ability to motivate and inspire others to work cooperatively to achieve designated goals
• The ability to maintain confidentiality of guest information and pertinent data
• Strong problem-solving skills

Education:
Bachelor’s Degree required.

Company Overview:
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
Santa Monica Proper Hotel is seeking an experienced Director of Rooms. A seamless merger of historic retrofit and new construction, the 271-room hotel features interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool, 8,000 square feet of meeting and event space, and almost 7,000 square feet of ground floor retail.

The Director of Rooms will oversee and manage the daily operations of all the Front Office, Valet, Housekeeping and Security Teams. As an Executive Committee member, the Director of Rooms directs and works with managers and colleagues to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and colleagues. Strives to continually improve guest and colleague experience and maximize the financial performance of the department.

Responsibilities:
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests daily
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
• Encourage and builds mutual trust, respect, and cooperation among team members
• Ensure recognition of colleagues is taking place across areas of responsibility
• Communicate performance expectations in accordance with checklists for each position and monitors progress
• Achieve and exceed goals including performance goals, budget goals, team goals, etc.
• Conduct department meetings and continually communicate a clear and consistent message regarding department goals to produce desired results
• Manage department controllable expenses to achieve or exceed budgeted goals.
• Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all Front Office and Rooms areas
• Provide services that are above and beyond for guest satisfaction and retention

Qualifications:
• 5 – 10 years’ experience managing Front Office and Housekeeping Operations
• Strong written, verbal, and non-verbal communication skills
• Proactive attitude with strong organizational and time management skills
• The ability to motivate and inspire others to work cooperatively to achieve designated goals
• The ability to maintain confidentiality of guest information and pertinent data
• Strong problem-solving skills

Education:
Bachelor’s Degree required.

Company Overview:
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 5 years of experience
Location 1437 7th St, Santa Monica, CA 90401, USA

Skills
Hospitality Management
Front Office
By applying you confirm you have these skills.

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1437 7th St, Santa Monica, CA 90401, USA