Restaurant Manager

Essential Duties and Responsibilities: include the following. Other duties may be assigned.
• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
• Maintaining an accurate and up-to-date manpower plan of FOH staffing needs.
• Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis.
• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
• Exhibits high performance standards and ensures all FOH team members are providing exceptional service to patrons.
• Performs nightly check outs and audits
• Investigate and resolve service/food quality complaints
• Supervise associate’s daily activities; assign responsibilities and provide clear / concise instructions while offering suggestions for increased productivity
• Provide a Positive, Fun Working Environment for Associates

Required Essential Skills, Experience and Qualifications:
• Minimum of three years of operation management experience
• Exemplary Customer Service Skills
• Strong Problem Solving and Analytical Skills
• Ability to work well with people internally and eternally at all levels
• Solid planning, organizing and scheduling abilities
• Strong team building skills with emphasis on development and ability to think outside the box.
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others.
• Work hours necessary to maintain facility
• Must be able to successfully pass pre-employment drug screening.

Supervisory Responsibilities:
Supervise 20-30 subordinate FOH employees per shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions;
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
• Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust.
• Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.
• Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services.
• Quality Management - Looks for ways to improve and promote quality.
• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures.
• Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically.
• Organizational Support - Follows policies and procedures; Supports organization's goals and values.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines.

BNEG is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Native Americans receive preference in employment opportunities for all positions within Foxwoods Resort and Casino.

Restaurant Manager

Essential Duties and Responsibilities: include the following. Other duties may be assigned.
• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
• Maintaining an accurate and up-to-date manpower plan of FOH staffing needs.
• Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis.
• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
• Exhibits high performance standards and ensures all FOH team members are providing exceptional service to patrons.
• Performs nightly check outs and audits
• Investigate and resolve service/food quality complaints
• Supervise associate’s daily activities; assign responsibilities and provide clear / concise instructions while offering suggestions for increased productivity
• Provide a Positive, Fun Working Environment for Associates

Required Essential Skills, Experience and Qualifications:
• Minimum of three years of operation management experience
• Exemplary Customer Service Skills
• Strong Problem Solving and Analytical Skills
• Ability to work well with people internally and eternally at all levels
• Solid planning, organizing and scheduling abilities
• Strong team building skills with emphasis on development and ability to think outside the box.
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others.
• Work hours necessary to maintain facility
• Must be able to successfully pass pre-employment drug screening.

Supervisory Responsibilities:
Supervise 20-30 subordinate FOH employees per shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions;
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
• Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust.
• Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.
• Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services.
• Quality Management - Looks for ways to improve and promote quality.
• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures.
• Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically.
• Organizational Support - Follows policies and procedures; Supports organization's goals and values.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines.

BNEG is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Native Americans receive preference in employment opportunities for all positions within Foxwoods Resort and Casino.