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Front Desk Supervisor

Summary
Front Desk Supervisor
Salary $17 / Hour
Schedule Full Time
Experience Minimum 2 years of experience
Location 1801 Collins Ave, Miami Beach, FL 33139, USA
Category Hotel

Front Desk Supervisor


Description

As a Front Desk Supervisor you will orchestrate and expedite the registration and checkout process at the front desk while overseeing the daily operation of the front desk.

ESSENTIAL FUNCTIONS

  • Greet and welcome guests upon arrival.  Register guests into the computer, verifying reservation, address, and credit information.  Promote the Menin Preferred Guest Program and provide recognition and benefits to all present members.
  • Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests.  
  • Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.  Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
  • Provide ongoing training and support to front desk agents. 
  • Issue key to and control entrance of safety deposit boxes.  Post miscellaneous charges as requested.
  • Maintain all front desk related equipment and a par stock of supplies.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Menin rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.


SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

  • Maintain a daily log of all guests’ opportunities with corrective action steps.  Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
  • Follow-up on credit opportunities.


SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.

  • Must be able to read and write to facilitate the communication process.   

  • Requires good communication skills, both verbal and written. 

  • Must possess basic computational ability.   

  • Must possess basic computer skills.

  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.


QUALIFICATION STANDARDS

Education

High school or equivalent education required.  


Experience

Two years hotel front desk experience required.  Supervisory experience preferred.

As a Front Desk Supervisor you will orchestrate and expedite the registration and checkout process at the front desk while overseeing the daily operation of the front desk.

ESSENTIAL FUNCTIONS

  • Greet and welcome guests upon arrival.  Register guests into the computer, verifying reservation, address, and credit information.  Promote the Menin Preferred Guest Program and provide recognition and benefits to all present members.
  • Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests.  
  • Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.  Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
  • Provide ongoing training and support to front desk agents. 
  • Issue key to and control entrance of safety deposit boxes.  Post miscellaneous charges as requested.
  • Maintain all front desk related equipment and a par stock of supplies.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Menin rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.


SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

  • Maintain a daily log of all guests’ opportunities with corrective action steps.  Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
  • Follow-up on credit opportunities.


SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.

  • Must be able to read and write to facilitate the communication process.   

  • Requires good communication skills, both verbal and written. 

  • Must possess basic computational ability.   

  • Must possess basic computer skills.

  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.


QUALIFICATION STANDARDS

Education

High school or equivalent education required.  


Experience

Two years hotel front desk experience required.  Supervisory experience preferred.


Details
Salary $17 / Hour
Schedule Full Time
Experience Minimum 2 years of experience
Location 1801 Collins Ave, Miami Beach, FL 33139, USA
Category Hotel

Skills
Fast-Paced Experience
By applying you confirm you have these skills.

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1801 Collins Ave, Miami Beach, FL 33139, USA