Barista

Reports to: Head Barista
Qualifications required: Must Be Barista trained with 2+ years’ experience.

JOB SUMMARY:
The position of Barista requires the employee to have initiative and be highly self motivated.
A knowledge and passion for coffee, food, quality and service is essential.
Knowledge of Safe Food Handling procedures is required.
As a Barista you are required to perform the daily service and cleaning tasks outlined by the
Head Barista across the café. The role must demonstrate a commitment to a high level of
quality and hygienic standards as well as providing exceptional customer service as per
company guidelines. The Barista is responsible for honouring each and every customer by
providing excellent customer service and is also responsible for educating customers about
our premium coffees and teas.

Your duties include:
• Representing the Market Lane NYC brand by maintaining a high level of personal
presentation, wearing full uniform at all times during service and conducting yourself with
the highest level of professionalism.
• Provide exceptional customer service in a friendly, informative manner to all store
customers.
• Report all customer grievances or feedback to the Head Barista.
• Ensure immaculate presentation and cleanliness of all store and service areas as per
hygiene standards.
• Maintain strong product knowledge across all areas (specifically with coffee and hot
beverages) and a willingness to participate in on the job and off site training when required.
• General cash handling and register operation with a high degree of accuracy.
• Proactively participate in any of the stores sales or service initiatives.
• Follow effective stock management procedures as directed by senior staff.
• Completion of daily open and close procedures and the required cleaning schedules for
that shift.
• Ensure all equipment is used for the purpose it was intended and report any maintenance
or repair requirements to senior management.
• Monitor/record incoming high risk products (i.e. milk) and daily refrigeration temperature
checks as required to ensure standards of quality.
• A commitment to ensuring the health and safety of the work site through compliance with
the occupational health and safety practices of the company.
• Maintains the highest level of standards for all product preparation.
• Adheres to all Company recipes and measurements and produces superior product
presentation.
• Education of customers, staff and management of beverage and coffee quality, origin and
uniqueness.
• All other store duties as outlined to you by the Head Barista or Bakery & Coffee manager.
KEY PERFORMANCE INDICATORS:
• A contribution to store sales and revenue.
• Implementing effective work practices to minimise wastage and unnecessary costs to the
business.
• Demonstrates a high level of customer service and an understanding of the service model.
• Evidence of participation at in store/off site training, staff meetings and sales/ service
initiatives.
• Demonstrated compliance with company policies, OH&S, food safety, hygiene standards
and instruction from management.

Skills:
Oral Communication Skills
Written Communication Skills
Customer Relations
Customer Service
Organization
Professionalism
Reading Skills
Time Management
Manual Dexterity
Lifting up to 30 pounds

Qualifications:
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in oneonone
and small group situations to customers, clients, and other employees of the
organization.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw
and interpret bar graphs.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written
or oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations.

Work Environment:
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
The noise level in the work environment is usually loud.

Physical Demands:
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities
required by this job include ability to adjust focus. While performing the duties of this
job, the employee is regularly required to stand; walk; use hands; reach with hands and
arms; climb or balance and talk or hear. The employee is frequently required to stoop,
kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.

In return we offer:

-Medical and Dental Insurance
-Paid Time Off- Vacation up to 3 weeks
-Vacation Pay for Family or Medical Leave
-50 % Discount on your lunch daily •
-Easy access to your pay stubs, W-2 and benefits through your personal app •
-Commuter Benefits with Transit Check
-Direct Deposit
- Career growth with the company
-A chance to work with a great team of people

Reports to: Head Barista
Qualifications required: Must Be Barista trained with 2+ years’ experience.

JOB SUMMARY:
The position of Barista requires the employee to have initiative and be highly self motivated.
A knowledge and passion for coffee, food, quality and service is essential.
Knowledge of Safe Food Handling procedures is required.
As a Barista you are required to perform the daily service and cleaning tasks outlined by the
Head Barista across the café. The role must demonstrate a commitment to a high level of
quality and hygienic standards as well as providing exceptional customer service as per
company guidelines. The Barista is responsible for honouring each and every customer by
providing excellent customer service and is also responsible for educating customers about
our premium coffees and teas.

Your duties include:
• Representing the Market Lane NYC brand by maintaining a high level of personal
presentation, wearing full uniform at all times during service and conducting yourself with
the highest level of professionalism.
• Provide exceptional customer service in a friendly, informative manner to all store
customers.
• Report all customer grievances or feedback to the Head Barista.
• Ensure immaculate presentation and cleanliness of all store and service areas as per
hygiene standards.
• Maintain strong product knowledge across all areas (specifically with coffee and hot
beverages) and a willingness to participate in on the job and off site training when required.
• General cash handling and register operation with a high degree of accuracy.
• Proactively participate in any of the stores sales or service initiatives.
• Follow effective stock management procedures as directed by senior staff.
• Completion of daily open and close procedures and the required cleaning schedules for
that shift.
• Ensure all equipment is used for the purpose it was intended and report any maintenance
or repair requirements to senior management.
• Monitor/record incoming high risk products (i.e. milk) and daily refrigeration temperature
checks as required to ensure standards of quality.
• A commitment to ensuring the health and safety of the work site through compliance with
the occupational health and safety practices of the company.
• Maintains the highest level of standards for all product preparation.
• Adheres to all Company recipes and measurements and produces superior product
presentation.
• Education of customers, staff and management of beverage and coffee quality, origin and
uniqueness.
• All other store duties as outlined to you by the Head Barista or Bakery & Coffee manager.
KEY PERFORMANCE INDICATORS:
• A contribution to store sales and revenue.
• Implementing effective work practices to minimise wastage and unnecessary costs to the
business.
• Demonstrates a high level of customer service and an understanding of the service model.
• Evidence of participation at in store/off site training, staff meetings and sales/ service
initiatives.
• Demonstrated compliance with company policies, OH&S, food safety, hygiene standards
and instruction from management.

Skills:
Oral Communication Skills
Written Communication Skills
Customer Relations
Customer Service
Organization
Professionalism
Reading Skills
Time Management
Manual Dexterity
Lifting up to 30 pounds

Qualifications:
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in oneonone
and small group situations to customers, clients, and other employees of the
organization.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw
and interpret bar graphs.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written
or oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations.

Work Environment:
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
The noise level in the work environment is usually loud.

Physical Demands:
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities
required by this job include ability to adjust focus. While performing the duties of this
job, the employee is regularly required to stand; walk; use hands; reach with hands and
arms; climb or balance and talk or hear. The employee is frequently required to stoop,
kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.

In return we offer:

-Medical and Dental Insurance
-Paid Time Off- Vacation up to 3 weeks
-Vacation Pay for Family or Medical Leave
-50 % Discount on your lunch daily •
-Easy access to your pay stubs, W-2 and benefits through your personal app •
-Commuter Benefits with Transit Check
-Direct Deposit
- Career growth with the company
-A chance to work with a great team of people