At Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values:

Taste Obsessed – Bring flavor into every shift 

Premium Experience – Lead Boldly. Deliver Flawlessly 

Stay Hungry – Literally & Figuratively 

One Team! One Smash! – Smash Together 

Do What’s Right – Act with honesty and consistency. 

If this sounds like your kind of place, we’d love to have you on the team! 

THE ROLE:

Reporting to the Director of Operations the Training Restaurant General Manager (TGM) is the primary support for the management teams in their respective restaurant locations and market.   The Training General Manager (TGM) role is crucial to Smashburger’s people focused culture. They are responsible for executing Smashburger training programs to Gold Standard. It is the TGM that evaluates the performance of new shift leaders and managers to certify their skills to perform their assigned job duties.    

WHAT YOU’LL DO:

• Foster a positive, high-energy team environment
• Mentor and develop Restaurant General Managers across the market
• Lead and execute manager training programs, including scheduling, skill validation, and progress tracking via Opus
• Oversee hiring, staffing, and retention; recruit, interview, and onboard top talent
• Train and develop all team members using structured learning tools and hands-on methods
• Manage performance for managers, shift leaders, and team members; lead coaching, reviews, and recognition
• Partner with HR to address employee relations and drive performance management processes
• Ensure consistent execution of operational standards, audits, and compliance requirements
• Monitor and elevate guest experience metrics; resolve customer concerns within 24 hours
• Uphold food safety, sanitation, and regulatory compliance standards
• Lead daily operations, including checklists, cash handling, and shift execution
• Drive financial performance through labor management, cost control, and P&L participation
• Manage inventory, ordering, and cost of goods to meet business targets
• Control operating expenses and ensure budget adherence
• Support sales growth through community engagement and local store marketing initiatives
• Build and adjust schedules based on sales forecasts and labor targets
• Facilitate clear, consistent communication across the management team
• Ensure compliance with all company policies and employment regulations

WHAT YOU BRING TO THE TABLE:

• 1-2 years of Restaurant General Manager experience in Smashburger 

• No performance management incidences in last 6 months  

• High Performer Food Safety Steritech Rating; Medium Performer remaining categories   

• Attendance on TGM Quarterly Calls 

• 85% on Annual Training Readiness Visit by FLM  

• Flexible to work nights, weekends, and holidays 

• Successfully complete Smashburger manager training program 

• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs. 

• Ability to work in high and low temperatures 

• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams 

• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams  

• Excellent attention to detail  

• Proven time management, consistency, and organizational skills 

• Highly motivated, self-directed, and results driven 

All applicants and employees have an equal opportunity for employment and advancement within Smashburger.  Smashburger is dedicated to the principles of equal employment opportunity.  We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law.  This prohibition includes unlawful harassment based on any of these protected classes.  Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.  We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law.  Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. 

https://smashburger.com/job-applicant-privacy-policy

At Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values:

Taste Obsessed – Bring flavor into every shift 

Premium Experience – Lead Boldly. Deliver Flawlessly 

Stay Hungry – Literally & Figuratively 

One Team! One Smash! – Smash Together 

Do What’s Right – Act with honesty and consistency. 

If this sounds like your kind of place, we’d love to have you on the team! 

THE ROLE:

Reporting to the Director of Operations the Training Restaurant General Manager (TGM) is the primary support for the management teams in their respective restaurant locations and market.   The Training General Manager (TGM) role is crucial to Smashburger’s people focused culture. They are responsible for executing Smashburger training programs to Gold Standard. It is the TGM that evaluates the performance of new shift leaders and managers to certify their skills to perform their assigned job duties.    

WHAT YOU’LL DO:

• Foster a positive, high-energy team environment
• Mentor and develop Restaurant General Managers across the market
• Lead and execute manager training programs, including scheduling, skill validation, and progress tracking via Opus
• Oversee hiring, staffing, and retention; recruit, interview, and onboard top talent
• Train and develop all team members using structured learning tools and hands-on methods
• Manage performance for managers, shift leaders, and team members; lead coaching, reviews, and recognition
• Partner with HR to address employee relations and drive performance management processes
• Ensure consistent execution of operational standards, audits, and compliance requirements
• Monitor and elevate guest experience metrics; resolve customer concerns within 24 hours
• Uphold food safety, sanitation, and regulatory compliance standards
• Lead daily operations, including checklists, cash handling, and shift execution
• Drive financial performance through labor management, cost control, and P&L participation
• Manage inventory, ordering, and cost of goods to meet business targets
• Control operating expenses and ensure budget adherence
• Support sales growth through community engagement and local store marketing initiatives
• Build and adjust schedules based on sales forecasts and labor targets
• Facilitate clear, consistent communication across the management team
• Ensure compliance with all company policies and employment regulations

WHAT YOU BRING TO THE TABLE:

• 1-2 years of Restaurant General Manager experience in Smashburger 

• No performance management incidences in last 6 months  

• High Performer Food Safety Steritech Rating; Medium Performer remaining categories   

• Attendance on TGM Quarterly Calls 

• 85% on Annual Training Readiness Visit by FLM  

• Flexible to work nights, weekends, and holidays 

• Successfully complete Smashburger manager training program 

• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs. 

• Ability to work in high and low temperatures 

• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams 

• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams  

• Excellent attention to detail  

• Proven time management, consistency, and organizational skills 

• Highly motivated, self-directed, and results driven 

All applicants and employees have an equal opportunity for employment and advancement within Smashburger.  Smashburger is dedicated to the principles of equal employment opportunity.  We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law.  This prohibition includes unlawful harassment based on any of these protected classes.  Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.  We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law.  Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. 

https://smashburger.com/job-applicant-privacy-policy