Position Objectives: 

Provide support to Franchise Partners to: 

• Uphold the Gold Standard in service

• Grow their business 

• Understand and improve financial stability 

• Support Training practices 

Responsibilities:

Gold Standard 

• Provide guidance and support so that the unit remains at Gold Standard 

• Conduct periodic Gold Standard evaluations to provide direction and support to correct deficiencies

• Provide ongoing support to ensure smooth operational processes within the restaurant

• Act as a liaison to provide resources when needed to ensure Gold Standard performance

• Assist in the creation of action plans as needed to support operational improvements 

• Monitor EcoSure reports and provide support to correct deficiencies

Business Growth 

• Partner with Franchise Partners to develop Local Store Marketing initiatives

• Provide insight into sales and customer count trends, identifying opportunities for improvement 

• Provide insight into delivery, drive thru, dining room results 

• Assist with building strong ties within the community 

Financial Stability 

• Conduct periodic financial reviews with the Franchise Partner to understand the financial stability of the unit 

• Provide guidance to improve areas that are not in line with expectations 

• Assist with action plans and training to support improvement in areas such as food cost, labor, TCT

• Coach for improvement using the Playbook and other training tools 

Training 

• Provide support and guidance to ensure current training processes are executed

• Assist in the certification of service and production trainers and Operations Specialists 

• Provide insight and assistance to improve training effectiveness 

• Facilitate training workshops to address training deficiencies 

• Lead new program training (i.e. SMARTTrak) and New Product Launch training 

Restaurant Visit Preparation & Task List

• Review results dashboard  

• Review staffing levels 

• Roster 

• Rates of Pay 

• Hours of Operation

• Dining Room Open – analyze trends 

• Delivery & Dthru – analyze trends, speed of service 

• Gold Standard Evaluation / Brand Standards reinforced 

• EcoSure reviewed 

• TCT reviewed 

• Prime Costs and Margin Analysis 

• Labor Matrix & Punch Report reviewed 

• Periodic Financial Reviews 

Position Objectives: 

Provide support to Franchise Partners to: 

• Uphold the Gold Standard in service

• Grow their business 

• Understand and improve financial stability 

• Support Training practices 

Responsibilities:

Gold Standard 

• Provide guidance and support so that the unit remains at Gold Standard 

• Conduct periodic Gold Standard evaluations to provide direction and support to correct deficiencies

• Provide ongoing support to ensure smooth operational processes within the restaurant

• Act as a liaison to provide resources when needed to ensure Gold Standard performance

• Assist in the creation of action plans as needed to support operational improvements 

• Monitor EcoSure reports and provide support to correct deficiencies

Business Growth 

• Partner with Franchise Partners to develop Local Store Marketing initiatives

• Provide insight into sales and customer count trends, identifying opportunities for improvement 

• Provide insight into delivery, drive thru, dining room results 

• Assist with building strong ties within the community 

Financial Stability 

• Conduct periodic financial reviews with the Franchise Partner to understand the financial stability of the unit 

• Provide guidance to improve areas that are not in line with expectations 

• Assist with action plans and training to support improvement in areas such as food cost, labor, TCT

• Coach for improvement using the Playbook and other training tools 

Training 

• Provide support and guidance to ensure current training processes are executed

• Assist in the certification of service and production trainers and Operations Specialists 

• Provide insight and assistance to improve training effectiveness 

• Facilitate training workshops to address training deficiencies 

• Lead new program training (i.e. SMARTTrak) and New Product Launch training 

Restaurant Visit Preparation & Task List

• Review results dashboard  

• Review staffing levels 

• Roster 

• Rates of Pay 

• Hours of Operation

• Dining Room Open – analyze trends 

• Delivery & Dthru – analyze trends, speed of service 

• Gold Standard Evaluation / Brand Standards reinforced 

• EcoSure reviewed 

• TCT reviewed 

• Prime Costs and Margin Analysis 

• Labor Matrix & Punch Report reviewed 

• Periodic Financial Reviews