Employee Records
Manager
sns0421
Full Time
2 Years Experience
Coins Icon Competitive salary
Manager
sns0421

Full Time
2 Years Experience
Coins Icon Competitive salary
Skills
Cleanliness
Training Experience
Fast-Paced Experience
Food Safety
Sanitary Practices
Description

AREA MANAGER JOB DESCRIPTION:

Overall Mission: To model and ensure consistent execution of Quality, Service and Cleanliness, as  well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering “Every Store Perfect”:

  •      Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to       grow sales and profit, maintaining quality at the highest levels.
  •      Through clearly communicating brand standards and expectations;
  •      Through coaching, training and mentoring the Management teams to achieve their full potential;
  •      Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom line results;
  •      Through building an environment consistent with the Company Mission and Vision.
Key Performance Areas:

Sales and Profit Growth
  •    Lead district with an unrelenting passion to grow sales and profitability.
  •    Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change.
  •    Report district performance to Division Presidents quarterly through a process approach.
  •    Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans.

Developing People
  •    Coach General Manager to hold Management team accountable for service, quality, cleanliness, facility and safety improvement plans         and results.
  •    Oversee and ensure the effectiveness and execution of crew training, recertification, development and promotion process.
  •    Lead bench discussion with DM & HRM on effective succession planning processes.
  •    Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts.
  •    Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training.
  •    Support and prioritize development of General and District Manager hires in partnership with DP, HRM and FTM.
  •    Ensuring the most effective utilization of company assets and district talent.
  •    Coach General Manager on appropriate store associate staffing requirements.
  •    Ensure Operation Supervisor and Internal Management Candidate development.

Brand Execution

  •    Responsible to Model, Coach, Mentor, Train, and Communicate service and production expectations with management teams.
  •    Maintaining quality standards in Service, Quality, Cleanliness, Facility, and safety as measured by key metrics.
  •    Hold General Managers and their teams accountable for improving all Guest measures.
  •    Coach General Managers and Management teams on creating and implementing action plans for rapid improvement with an                         appropriate level of follow up.
  •    Partner with Maintenance Department to safeguard Facility and Equipment standards.
  •    Lead new product, process and program roll outs within the District.
  •    Hold General Managers and their teams accountable for effective implementation of new products, processes and program in their             restaurants. 
Environment

  •    Lead with a structured and disciplined approach to Daily, Weekly, Period and Quarterly success routines.
  •    Model celebrating successes.
  •    Recognize improved and/or top performance on each and every store visit.
  •    Partner with HRM on Associate and Management Investigations in accordance with investigation procedures.

AREA MANAGER JOB DESCRIPTION:

Overall Mission: To model and ensure consistent execution of Quality, Service and Cleanliness, as  well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering “Every Store Perfect”:

  •      Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to       grow sales and profit, maintaining quality at the highest levels.
  •      Through clearly communicating brand standards and expectations;
  •      Through coaching, training and mentoring the Management teams to achieve their full potential;
  •      Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom line results;
  •      Through building an environment consistent with the Company Mission and Vision.
Key Performance Areas:

Sales and Profit Growth
  •    Lead district with an unrelenting passion to grow sales and profitability.
  •    Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change.
  •    Report district performance to Division Presidents quarterly through a process approach.
  •    Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans.

Developing People
  •    Coach General Manager to hold Management team accountable for service, quality, cleanliness, facility and safety improvement plans         and results.
  •    Oversee and ensure the effectiveness and execution of crew training, recertification, development and promotion process.
  •    Lead bench discussion with DM & HRM on effective succession planning processes.
  •    Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts.
  •    Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training.
  •    Support and prioritize development of General and District Manager hires in partnership with DP, HRM and FTM.
  •    Ensuring the most effective utilization of company assets and district talent.
  •    Coach General Manager on appropriate store associate staffing requirements.
  •    Ensure Operation Supervisor and Internal Management Candidate development.

Brand Execution

  •    Responsible to Model, Coach, Mentor, Train, and Communicate service and production expectations with management teams.
  •    Maintaining quality standards in Service, Quality, Cleanliness, Facility, and safety as measured by key metrics.
  •    Hold General Managers and their teams accountable for improving all Guest measures.
  •    Coach General Managers and Management teams on creating and implementing action plans for rapid improvement with an                         appropriate level of follow up.
  •    Partner with Maintenance Department to safeguard Facility and Equipment standards.
  •    Lead new product, process and program roll outs within the District.
  •    Hold General Managers and their teams accountable for effective implementation of new products, processes and program in their             restaurants. 
Environment

  •    Lead with a structured and disciplined approach to Daily, Weekly, Period and Quarterly success routines.
  •    Model celebrating successes.
  •    Recognize improved and/or top performance on each and every store visit.
  •    Partner with HRM on Associate and Management Investigations in accordance with investigation procedures.
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