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Manager
sns0667
Manager
sns0667
Full Time
To be discussed
Full Time
To be discussed
Skills
Advanced Knowledge of Cash Registers/ Money Handling
POS Systems
Food Safety
Description
Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak ‘n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak ‘n Shake procedures, policies and specification which deliver the Steak ‘n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. |
Primary and On-Going Accountabilities |
• Effectively Manage a Steak ‘n Shake Shift • Execute the 14 point walk and correct deficiencies as they arise • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence • Ensure service, hospitality, accuracy and speed standards are achieved • Maintain strict compliance with health, safety and security standards and procedures • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest • Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach • Ensure accurate adherence to all State and Federal laws on assigned shift • Lead by Example • Has authority to discipline associates • Recommends associates for hiring and promotion • Recommends associates for termination |
Specific Duties and Responsibilities |
Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: |
Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service |
Immediately address Guest concerns and complaints utilizing the Steak ‘n ShakeGuest Recovery Model - L.E.A.R.N. |
Ensure Guests are immediately recognized upon entering and as they are leaving |
Motivate all Associates to deliver great hospitality toward all guests and other associates |
Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching |
Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people: |
Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved |
Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment |
Ensure associates are effectively trained using the Steak ‘n Shake training program,Earning your Wings |
Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately |
Assign and verify all side work is accurately and efficiently completed |
Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity |
Ensure all Safety procedures and policies are strictly adhered to |
Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: |
Deploy associates appropriately as planned on the Schedule and Line up sheets |
Ensure appropriate staffing levels of well-trained associates on assigned shifts |
Complete shift and daily inventory and accurately post into the back office POSSystem |
Check in food delivery, ensure proper storage and post-delivery into the POS. |
Complete food order based on commissary order guide and enter into ordering system |
Maintain strict adherence to cash handling and banking policies and procedures |
Complete shift tools and administration duties as assigned by General Manager |
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
• Enforce procedures, training and other programs designed by Steak ‘n Shake to effectively deliver the Steak ‘n Shake Vision, Mission and Principles
• Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak ‘n Shake guidelines
• Takes responsibility for shift financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Actively manages the shift ensuring speed and food quality
3. KEY RELATIONSHIPS: Position’s key contacts and relationships.
Primary:
• Restaurant Associates • Restaurant Trainers • Restaurant Management
Secondary:
• Division President
• Field Training Manager • Human Resource Manager
Manager 12.1.2021
4. REQUIREMENTS: Typical minimum requirements to perform the job.
• High School graduate or equivalent education preferred
• Certified in all Stations at Steak ‘n Shake or equivalent experience
• ServSafe certified (based on local regulations)
• Understand Steak ‘n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills • Strong organization and time management skills
• Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 40 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report
• Key Metrics
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports
6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
• Restaurant Manager
• General Manager
• Franchise Partner
Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak ‘n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak ‘n Shake procedures, policies and specification which deliver the Steak ‘n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. |
Primary and On-Going Accountabilities |
• Effectively Manage a Steak ‘n Shake Shift • Execute the 14 point walk and correct deficiencies as they arise • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence • Ensure service, hospitality, accuracy and speed standards are achieved • Maintain strict compliance with health, safety and security standards and procedures • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest • Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach • Ensure accurate adherence to all State and Federal laws on assigned shift • Lead by Example • Has authority to discipline associates • Recommends associates for hiring and promotion • Recommends associates for termination |
Specific Duties and Responsibilities |
Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: |
Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service |
Immediately address Guest concerns and complaints utilizing the Steak ‘n ShakeGuest Recovery Model - L.E.A.R.N. |
Ensure Guests are immediately recognized upon entering and as they are leaving |
Motivate all Associates to deliver great hospitality toward all guests and other associates |
Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching |
Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people: |
Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved |
Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment |
Ensure associates are effectively trained using the Steak ‘n Shake training program,Earning your Wings |
Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately |
Assign and verify all side work is accurately and efficiently completed |
Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity |
Ensure all Safety procedures and policies are strictly adhered to |
Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: |
Deploy associates appropriately as planned on the Schedule and Line up sheets |
Ensure appropriate staffing levels of well-trained associates on assigned shifts |
Complete shift and daily inventory and accurately post into the back office POSSystem |
Check in food delivery, ensure proper storage and post-delivery into the POS. |
Complete food order based on commissary order guide and enter into ordering system |
Maintain strict adherence to cash handling and banking policies and procedures |
Complete shift tools and administration duties as assigned by General Manager |
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
• Enforce procedures, training and other programs designed by Steak ‘n Shake to effectively deliver the Steak ‘n Shake Vision, Mission and Principles
• Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak ‘n Shake guidelines
• Takes responsibility for shift financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Actively manages the shift ensuring speed and food quality
3. KEY RELATIONSHIPS: Position’s key contacts and relationships.
Primary:
• Restaurant Associates • Restaurant Trainers • Restaurant Management
Secondary:
• Division President
• Field Training Manager • Human Resource Manager
Manager 12.1.2021
4. REQUIREMENTS: Typical minimum requirements to perform the job.
• High School graduate or equivalent education preferred
• Certified in all Stations at Steak ‘n Shake or equivalent experience
• ServSafe certified (based on local regulations)
• Understand Steak ‘n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills • Strong organization and time management skills
• Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 40 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report
• Key Metrics
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports
6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
• Restaurant Manager
• General Manager
• Franchise Partner
We use eVerify to confirm U.S. Employment eligibility.
Manager
Full Time
To be discussed
Skills
Advanced Knowledge of Cash Registers/ Money Handling
POS Systems
Food Safety
5901 University Drive, Suite I, Huntsville, Alabama 35806, United States