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Restaurant Operations Specialist
San Antonio Corporate
Restaurant Operations Specialist
San Antonio Corporate
Full Time
1
Year
Experience
Competitive salary
Restaurant Operations Specialist
San Antonio Corporate
Full Time
1
Year
Experience
Competitive salary
Skills
Varies depending on position
Description
Wings Team/Command Center Operations Specialist
Position Summary
The Restaurant Operations Specialist – New Openings & Field Support is a highly mobile operations leader responsible for supporting restaurant locations across the country, with a primary focus on new restaurant openings, operational support, and special events.
This position will travel extensively to provide hands-on support during new restaurant openings, assist existing locations during periods of increased operational demand, and support special events and high-volume business initiatives. When not traveling, the Operations Specialist will work from the company’s Quality Assurance/Command Center in San Antonio, TX, supporting restaurant operations, monitoring business performance, coordinating field resources, and assisting with company-wide operational initiatives.
The ideal candidate is an experienced restaurant leader who thrives in a fast-paced environment, adapts quickly to different locations and teams, and can move seamlessly between hands-on restaurant operations and centralized support.
Key Responsibilities
New Restaurant Openings
- Travel to new restaurant locations throughout the United States to support pre-opening and opening activities.
- Support soft openings, grand openings, and post-opening stabilization.
- Ensure operating standards, procedures, service expectations, food quality, safety, and guest experience standards are established and maintained.
- Identify operational challenges during openings and develop timely solutions.
Field Operations Support
- Travel to restaurants across the country to provide temporary operational support.
- Assist locations experiencing staffing, leadership, training, operational, or business-performance challenges.
- Serve as a resource and extension of the Operations leadership team.
- Reinforce company standards, policies, procedures, and operating expectations.
- Conduct operational assessments and identify opportunities for improvement.
- Support restaurants during leadership transitions, staffing shortages, high-volume periods, and other business-critical situations.
Special Events & High-Volume Operations
- Provide support for company-sponsored events, special events, large-volume business periods, and other strategic initiatives.
- Coordinate staffing, deployment, service execution, and operational readiness.
- Work closely with local restaurant leadership and corporate teams to ensure successful event execution.
- Remain flexible regarding work schedules, including evenings, weekends, holidays, and extended hours when business needs require.
Command Center Responsibilities
- When not traveling, work from the company Command Center to support restaurant operations nationwide.
- Monitor restaurant performance, operational activity, staffing needs, and business-critical issues.
- Serve as a centralized resource for restaurant managers and field leadership.
- Respond to operational issues and coordinate appropriate resources and escalation.
- Assist with company-wide communications, reporting, scheduling, and operational projects.
- Analyze operational information and identify trends or issues requiring field intervention.
- Support the development and implementation of operational initiatives and process improvements.
- Maintain communication with restaurants and field leadership to ensure consistent execution of company standards.
Leadership & People Development
- Lead by example and demonstrate the company’s values and expectations.
- Build strong working relationships with restaurant managers, team members, and corporate partners.
- Promote a culture of accountability, teamwork, hospitality, and continuous improvement.
Qualifications
- 3+ years of restaurant management or new restaurant openings preferred.
- Demonstrated ability to lead restaurant teams in a fast-paced, high-volume environment.
- Experience with special events, high-volume operations, or temporary field assignments preferred.
- Strong understanding of restaurant operations, staffing, training, guest service, and food safety.
- Strong leadership, communication, organization, and problem-solving skills.
- Ability to quickly establish credibility and build relationships with new teams.
- Comfortable working independently while collaborating with corporate and field leadership.
- Proficiency with Microsoft Office, restaurant technology, reporting systems, and other business applications.
- Valid driver's license and ability to travel extensively throughout the United States.
Travel & Schedule
- Extensive domestic travel is required.
- Travel may include extended assignments supporting new restaurant openings or operational initiatives.
- Must be available to work varying schedules based on business needs, including nights, weekends, holidays, and special events.
- When not traveling, the position will be based in the company’s Command Center in San Antonio, TX
- Travel requirements may vary based on the company’s opening schedule and operational priorities.
Success in This Role
Success in this position requires someone who can step into a restaurant anywhere in the country, quickly understand the operation, build trust with the team, identify priorities, and help deliver results.
The successful candidate will be equally comfortable leading a restaurant opening, supporting a struggling operation, managing a high-profile event, or working in the Command Center coordinating support for locations across the country.
Core Competencies
- Restaurant Operations Leadership
- New Restaurant Openings
- Field Operations
- Team Building & Coaching
- Training & Development
- Problem Solving
- Crisis & Issue Management
- Event Operations
- Communication
- Business Acumen
- Adaptability
- Travel Readiness
- Cross-Functional Collaboration
- Continuous Improvement
Wings Team/Command Center Operations Specialist
Position Summary
The Restaurant Operations Specialist – New Openings & Field Support is a highly mobile operations leader responsible for supporting restaurant locations across the country, with a primary focus on new restaurant openings, operational support, and special events.
This position will travel extensively to provide hands-on support during new restaurant openings, assist existing locations during periods of increased operational demand, and support special events and high-volume business initiatives. When not traveling, the Operations Specialist will work from the company’s Quality Assurance/Command Center in San Antonio, TX, supporting restaurant operations, monitoring business performance, coordinating field resources, and assisting with company-wide operational initiatives.
The ideal candidate is an experienced restaurant leader who thrives in a fast-paced environment, adapts quickly to different locations and teams, and can move seamlessly between hands-on restaurant operations and centralized support.
Key Responsibilities
New Restaurant Openings
- Travel to new restaurant locations throughout the United States to support pre-opening and opening activities.
- Support soft openings, grand openings, and post-opening stabilization.
- Ensure operating standards, procedures, service expectations, food quality, safety, and guest experience standards are established and maintained.
- Identify operational challenges during openings and develop timely solutions.
Field Operations Support
- Travel to restaurants across the country to provide temporary operational support.
- Assist locations experiencing staffing, leadership, training, operational, or business-performance challenges.
- Serve as a resource and extension of the Operations leadership team.
- Reinforce company standards, policies, procedures, and operating expectations.
- Conduct operational assessments and identify opportunities for improvement.
- Support restaurants during leadership transitions, staffing shortages, high-volume periods, and other business-critical situations.
Special Events & High-Volume Operations
- Provide support for company-sponsored events, special events, large-volume business periods, and other strategic initiatives.
- Coordinate staffing, deployment, service execution, and operational readiness.
- Work closely with local restaurant leadership and corporate teams to ensure successful event execution.
- Remain flexible regarding work schedules, including evenings, weekends, holidays, and extended hours when business needs require.
Command Center Responsibilities
- When not traveling, work from the company Command Center to support restaurant operations nationwide.
- Monitor restaurant performance, operational activity, staffing needs, and business-critical issues.
- Serve as a centralized resource for restaurant managers and field leadership.
- Respond to operational issues and coordinate appropriate resources and escalation.
- Assist with company-wide communications, reporting, scheduling, and operational projects.
- Analyze operational information and identify trends or issues requiring field intervention.
- Support the development and implementation of operational initiatives and process improvements.
- Maintain communication with restaurants and field leadership to ensure consistent execution of company standards.
Leadership & People Development
- Lead by example and demonstrate the company’s values and expectations.
- Build strong working relationships with restaurant managers, team members, and corporate partners.
- Promote a culture of accountability, teamwork, hospitality, and continuous improvement.
Qualifications
- 3+ years of restaurant management or new restaurant openings preferred.
- Demonstrated ability to lead restaurant teams in a fast-paced, high-volume environment.
- Experience with special events, high-volume operations, or temporary field assignments preferred.
- Strong understanding of restaurant operations, staffing, training, guest service, and food safety.
- Strong leadership, communication, organization, and problem-solving skills.
- Ability to quickly establish credibility and build relationships with new teams.
- Comfortable working independently while collaborating with corporate and field leadership.
- Proficiency with Microsoft Office, restaurant technology, reporting systems, and other business applications.
- Valid driver's license and ability to travel extensively throughout the United States.
Travel & Schedule
- Extensive domestic travel is required.
- Travel may include extended assignments supporting new restaurant openings or operational initiatives.
- Must be available to work varying schedules based on business needs, including nights, weekends, holidays, and special events.
- When not traveling, the position will be based in the company’s Command Center in San Antonio, TX
- Travel requirements may vary based on the company’s opening schedule and operational priorities.
Success in This Role
Success in this position requires someone who can step into a restaurant anywhere in the country, quickly understand the operation, build trust with the team, identify priorities, and help deliver results.
The successful candidate will be equally comfortable leading a restaurant opening, supporting a struggling operation, managing a high-profile event, or working in the Command Center coordinating support for locations across the country.
Core Competencies
- Restaurant Operations Leadership
- New Restaurant Openings
- Field Operations
- Team Building & Coaching
- Training & Development
- Problem Solving
- Crisis & Issue Management
- Event Operations
- Communication
- Business Acumen
- Adaptability
- Travel Readiness
- Cross-Functional Collaboration
- Continuous Improvement
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Restaurant Operations Specialist
Full Time
1
Year
Experience
Competitive salary
Skills
Varies depending on position
115 E Travis St, San Antonio, Texas 78205, United States