Are you passionate about hospitality and looking for an exciting opportunity to work with a dynamic and successful team? Firmdale Hotels is renowned for its stylish, luxury boutique hotels in prime locations across London and New York. We pride ourselves on providing exceptional service and creating memorable experiences for our guests.

We have an exciting opening for a Night Concierge at The Soho Hotel. As a Night Concierge, your primary responsibility will be to manage the concierge desk during the night shift, ensuring our guests receive unparalleled service in the absence of the daytime team.

Responsibilities:

• Answering incoming calls promptly and professionally
• Assisting guests with their luggage.
• Responding to and fulfilling guest requests efficiently.
• Handling check-ins and check-outs seamlessly.

What you Need:

• Strong team player with a keen willingness to collaborate.
• Excellent customer service skills with a focus on exceeding guest expectations.
•  Warm, approachable demeanour with impeccable presentation.
• Passion for detail and a proactive attitude.
• Enthusiasm for the hospitality industry.

• Competitive hourly rate of £12.63 plus service charge.
• A structured 4 days on and 4 days off shift pattern, ensuring work-life balance
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Are you passionate about hospitality and looking for an exciting opportunity to work with a dynamic and successful team? Firmdale Hotels is renowned for its stylish, luxury boutique hotels in prime locations across London and New York. We pride ourselves on providing exceptional service and creating memorable experiences for our guests.

We have an exciting opening for a Night Concierge at The Soho Hotel. As a Night Concierge, your primary responsibility will be to manage the concierge desk during the night shift, ensuring our guests receive unparalleled service in the absence of the daytime team.

Responsibilities:

• Answering incoming calls promptly and professionally
• Assisting guests with their luggage.
• Responding to and fulfilling guest requests efficiently.
• Handling check-ins and check-outs seamlessly.

What you Need:

• Strong team player with a keen willingness to collaborate.
• Excellent customer service skills with a focus on exceeding guest expectations.
•  Warm, approachable demeanour with impeccable presentation.
• Passion for detail and a proactive attitude.
• Enthusiasm for the hospitality industry.

• Competitive hourly rate of £12.63 plus service charge.
• A structured 4 days on and 4 days off shift pattern, ensuring work-life balance
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!