As a Night Public Area Room Attendant you will be responsible for: servicing all public areas each day to the standards required at South Place Hotel. Basic duties will include: cleaning, dusting, vacuuming, polishing, cleaning baths, showers, toilets, mirrors and glassware etc.

The Head Receptionist key duties & responsibilities would include:

·        Provide in house guest laundry, ironing and pressing services whilst following the standards and procedures and training provided in order to meet and deliver five-star service guest expectation.

·        To service and maintain all guest public areas, bathrooms, SPA and wellness facilities, F&B areas and all hotel back areas to the required South Place standards at all times.

·        Replace and restock all items provided for guest use within each area as stated above.

·        To strip and make up massage beds in SPA area to a quality standard following the trained procedures at all times.

·        Service of bathrooms, empty and wash bins, clean bath, shower, basin, toilet and bidet. Wash/dry floor and all glass surfaces to the highest quality standards strictly following health and safety standards procedures.

·        Carrying out guest requests such as in-house laundry and ironing service, delivering guest amenities, assisting guests with any reasonable request. 

·        Vacuum all Public areas floors to remove all debris including your section in the washing room, guest stairs and lifts. Check and clean vacuum cleaner weekly, change dust bag whenever necessary.

·        Dust and polish all hard surfaces to a quality sheen using appropriate cleaning chemicals.

·        Ensure you trolley, cleaning basket, service area, vacuum cleaner and Public area cupboards are clean, stocked up at all times.

·        Report promptly any defects, damages or maintenance issues to the HK Supervisors or Night Manager to ensure those are correctly logged.

·        Report any lost/found guest items and strictly follow HK Lost property SOP.

·        To offer a professional personal/tailored service to South Place Hotel guests by keeping five-star standards, following VIP, priorities and any special guest request as guided by HK Supervisors and Night Duty Manager.

·        Communicate closely with the HK Supervisors and Night Duty Manager in order to provide smooth and professional HK service of all public areas.

·        To be responsible whilst liaising with the Executive Housekeeper/Assistant Executive Housekeeper for your own development

·        To be aware of and comply with statutory requirements regarding the work place such as Health and Safety, COSH, Hygiene, Fire prevention and evacuation point, Manual handling and successfully complete within the required period the whole CPLE training module.

·        To carry out regular deep cleaning of all areas of the hotel as directed by the Executive Housekeeper

·        To pack and unpack guest luggage on request

·        To help and tidy up or full clean guest rooms, provide turn down service, make up beds, twin beds, baby cots or extra beds whenever business requires

·        Maintaining all your work equipment and work areas clean, tidy and organised at all times.

 We’re a truly brilliant place to work so, naturally, we have some of the very best team benefits around, which include:

• Top rate industry leading pay
• Wagestream employer- Employees can access 40% of wages before payday
• 50% discount in all our venues worldwide all day, every day
• 50% discount in South Place Hotel after you work here 6 month
• Feeling a bit hungry on shift, we ensure you receive free tasty, healthy meals  
• Enjoy 28 days paid holiday a year, which will increase up to a month of holiday with length of service 
• LifeWorks offers- Receive exclusive monthly discounts just for D&D employees, including cashback options at retailers  
• Employee Assistance Programme (EAP)- Unlimited access to a confidential wellbeing programme with a 24/7 helpline 
• WeCare – A solution designed to support your mental, physical, social and financial wellbeing 
• Employee of the Month Scheme  
• Long Service awards 
• D&D Connect- Access to our award winning training platform, to grow and develop new skills
• Want to volunteer for a cause? We’ll pay full day wage for you to give back
• Refer a friend scheme- We offer our employees paid bonuses to a ‘refer a friend’ 

As a Night Public Area Room Attendant you will be responsible for: servicing all public areas each day to the standards required at South Place Hotel. Basic duties will include: cleaning, dusting, vacuuming, polishing, cleaning baths, showers, toilets, mirrors and glassware etc.

The Head Receptionist key duties & responsibilities would include:

·        Provide in house guest laundry, ironing and pressing services whilst following the standards and procedures and training provided in order to meet and deliver five-star service guest expectation.

·        To service and maintain all guest public areas, bathrooms, SPA and wellness facilities, F&B areas and all hotel back areas to the required South Place standards at all times.

·        Replace and restock all items provided for guest use within each area as stated above.

·        To strip and make up massage beds in SPA area to a quality standard following the trained procedures at all times.

·        Service of bathrooms, empty and wash bins, clean bath, shower, basin, toilet and bidet. Wash/dry floor and all glass surfaces to the highest quality standards strictly following health and safety standards procedures.

·        Carrying out guest requests such as in-house laundry and ironing service, delivering guest amenities, assisting guests with any reasonable request. 

·        Vacuum all Public areas floors to remove all debris including your section in the washing room, guest stairs and lifts. Check and clean vacuum cleaner weekly, change dust bag whenever necessary.

·        Dust and polish all hard surfaces to a quality sheen using appropriate cleaning chemicals.

·        Ensure you trolley, cleaning basket, service area, vacuum cleaner and Public area cupboards are clean, stocked up at all times.

·        Report promptly any defects, damages or maintenance issues to the HK Supervisors or Night Manager to ensure those are correctly logged.

·        Report any lost/found guest items and strictly follow HK Lost property SOP.

·        To offer a professional personal/tailored service to South Place Hotel guests by keeping five-star standards, following VIP, priorities and any special guest request as guided by HK Supervisors and Night Duty Manager.

·        Communicate closely with the HK Supervisors and Night Duty Manager in order to provide smooth and professional HK service of all public areas.

·        To be responsible whilst liaising with the Executive Housekeeper/Assistant Executive Housekeeper for your own development

·        To be aware of and comply with statutory requirements regarding the work place such as Health and Safety, COSH, Hygiene, Fire prevention and evacuation point, Manual handling and successfully complete within the required period the whole CPLE training module.

·        To carry out regular deep cleaning of all areas of the hotel as directed by the Executive Housekeeper

·        To pack and unpack guest luggage on request

·        To help and tidy up or full clean guest rooms, provide turn down service, make up beds, twin beds, baby cots or extra beds whenever business requires

·        Maintaining all your work equipment and work areas clean, tidy and organised at all times.

 We’re a truly brilliant place to work so, naturally, we have some of the very best team benefits around, which include:

• Top rate industry leading pay
• Wagestream employer- Employees can access 40% of wages before payday
• 50% discount in all our venues worldwide all day, every day
• 50% discount in South Place Hotel after you work here 6 month
• Feeling a bit hungry on shift, we ensure you receive free tasty, healthy meals  
• Enjoy 28 days paid holiday a year, which will increase up to a month of holiday with length of service 
• LifeWorks offers- Receive exclusive monthly discounts just for D&D employees, including cashback options at retailers  
• Employee Assistance Programme (EAP)- Unlimited access to a confidential wellbeing programme with a 24/7 helpline 
• WeCare – A solution designed to support your mental, physical, social and financial wellbeing 
• Employee of the Month Scheme  
• Long Service awards 
• D&D Connect- Access to our award winning training platform, to grow and develop new skills
• Want to volunteer for a cause? We’ll pay full day wage for you to give back
• Refer a friend scheme- We offer our employees paid bonuses to a ‘refer a friend’