The Role: Reservations Agent

The Restaurant: South Place Hotel

The Location: Moorgate

The Salary: Up to £26k per year

Why work for us:

• Top rate industry leading pay
• Discount in all of our restaurants – 40% off all day, every day
• Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
• Wagestream – access to the Wagestream money management app that lets you track your earnings throughout the month, instantly access up to 40% of your pay as soon as you earn it and save directly from your salary
• Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
• Access to WeCare – a solution designed to support your mental, physical, social and financial wellbeing.  You will have access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
• Free tasty and healthy meals on shift   
• Employee of the Month scheme
• Long Service Awards
• Holiday that increases with length of service
• Access to our training platform D&D Connect with resources to develop your skills and knowledge
• An optional paid day each year to give back and volunteer
• Recommend a Friend scheme

Who we are:

As D&D London’s first hotel, South Place Hotel is quite rightly something special: boutique, luxurious
and fresh faced. Described by Wallpaper magazine as ‘Miami via Moorgate’, the hotel has 80 guest
rooms, Michelin starred Angler restaurant, as well as 3 South Place Restaurant, and five bars. With an
array of meeting and event spaces as well as the stunning Secret Garden and rooftop terrace
overlooking the Capital.

As D&D London’s first hotel, South Place Hotel is quite rightly something special: boutique, luxurious and fresh faced. Described by Wallpaper magazine as ‘Miami via Moorgate’, the hotel has 80 guest rooms, Michelin starred Angler restaurant as well as 3 South Place Restaurant, and five bars. With an array of meeting and event spaces as well as the stunning Secret Garden and rooftop terrace overlooking the Capital.

At D&D London we are passionate about all things food and drink. We strive to deliver quality in everything we do, each time we do it. With over 20 diverse venues across 5 cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants, bars and hotel. Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglino’s, 20 Stories, Orelle and South Place Hotel.

A bit about what you will be doing

South Place is a luxury five-star hotel in the City of London, the first from restaurateurs, D&D London. Having been open since 2012, South Place has become a neighborhood favourite and an international destination.

We are boutique, luxurious and fresh-faced. Our 80 bedrooms are all designed by Conran + Partners, blending modern technology with comfort; they’re perfect for those travelling for work or play.
Conran’s iconic signature continues throughout; across the ground floor Chop House, our Michelin-starred rooftop seafood restaurant Angler, our bars, dens and terraces. Even the meeting and event spaces, and the spa and gym feature their creative stamp.

Inspired details and playful touches mirror the vibrant neighbourhood, a deft mixture of the contemporary City, London’s most historic quarters and the achingly cool East End.

During the week the hotel exudes stylish business buzz and at the weekend it slips into something more elegant….

Role:

Do you love to talk? We are looking for a passionate Reservations Agent who can confidently deliver exceptional, 5 star service to guests. At the same time, our Reservations Agent will have the service knowledge and skills to support the team in order to deliver an outstanding guest experience whilst handling all incoming calls via the Switchboard.

What we are looking for:
• Exceptional service standards – only 5 star luxury will do.
• Someone who can create a memorable experience the guest will never forget, even though you may never meet.
• Outstanding attention to detail.
• Ability to deliver warmth, be friendly and bubbly in every aspect of the role
• Real pride and passion for what you do.
• Previous experience using ‘Opera’
• To be familiar with all hotel services, hours of operation, key people & daily events.
• Excellent telephone manner, with a strong command of the English language both verbal and written
• Previous experience of working within Reservations in a similar 5 star hotel environment.
• Ability to adapt and be confident to work alone just as well as in a team
• Flexibility to work various shift patterns and occasional weekends
Overall you will have bags of personality, enthusiasm and a can-do attitude.

South Place Hotel - “A fusion of designer dining, cool art and a great night’s sleep.”
Wallpaper*

 The Role: Reservations Agent

The Restaurant: South Place Hotel

The Location: Moorgate

The Salary: Up to £26k per year

Why work for us:

• Top rate industry leading pay
• Discount in all of our restaurants – 40% off all day, every day
• Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
• Wagestream – access to the Wagestream money management app that lets you track your earnings throughout the month, instantly access up to 40% of your pay as soon as you earn it and save directly from your salary
• Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
• Access to WeCare – a solution designed to support your mental, physical, social and financial wellbeing.  You will have access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
• Free tasty and healthy meals on shift   
• Employee of the Month scheme
• Long Service Awards
• Holiday that increases with length of service
• Access to our training platform D&D Connect with resources to develop your skills and knowledge
• An optional paid day each year to give back and volunteer
• Recommend a Friend scheme

Who we are:

As D&D London’s first hotel, South Place Hotel is quite rightly something special: boutique, luxurious
and fresh faced. Described by Wallpaper magazine as ‘Miami via Moorgate’, the hotel has 80 guest
rooms, Michelin starred Angler restaurant, as well as 3 South Place Restaurant, and five bars. With an
array of meeting and event spaces as well as the stunning Secret Garden and rooftop terrace
overlooking the Capital.

As D&D London’s first hotel, South Place Hotel is quite rightly something special: boutique, luxurious and fresh faced. Described by Wallpaper magazine as ‘Miami via Moorgate’, the hotel has 80 guest rooms, Michelin starred Angler restaurant as well as 3 South Place Restaurant, and five bars. With an array of meeting and event spaces as well as the stunning Secret Garden and rooftop terrace overlooking the Capital.

At D&D London we are passionate about all things food and drink. We strive to deliver quality in everything we do, each time we do it. With over 20 diverse venues across 5 cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants, bars and hotel. Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglino’s, 20 Stories, Orelle and South Place Hotel.

A bit about what you will be doing

South Place is a luxury five-star hotel in the City of London, the first from restaurateurs, D&D London. Having been open since 2012, South Place has become a neighborhood favourite and an international destination.

We are boutique, luxurious and fresh-faced. Our 80 bedrooms are all designed by Conran + Partners, blending modern technology with comfort; they’re perfect for those travelling for work or play.
Conran’s iconic signature continues throughout; across the ground floor Chop House, our Michelin-starred rooftop seafood restaurant Angler, our bars, dens and terraces. Even the meeting and event spaces, and the spa and gym feature their creative stamp.

Inspired details and playful touches mirror the vibrant neighbourhood, a deft mixture of the contemporary City, London’s most historic quarters and the achingly cool East End.

During the week the hotel exudes stylish business buzz and at the weekend it slips into something more elegant….

Role:

Do you love to talk? We are looking for a passionate Reservations Agent who can confidently deliver exceptional, 5 star service to guests. At the same time, our Reservations Agent will have the service knowledge and skills to support the team in order to deliver an outstanding guest experience whilst handling all incoming calls via the Switchboard.

What we are looking for:
• Exceptional service standards – only 5 star luxury will do.
• Someone who can create a memorable experience the guest will never forget, even though you may never meet.
• Outstanding attention to detail.
• Ability to deliver warmth, be friendly and bubbly in every aspect of the role
• Real pride and passion for what you do.
• Previous experience using ‘Opera’
• To be familiar with all hotel services, hours of operation, key people & daily events.
• Excellent telephone manner, with a strong command of the English language both verbal and written
• Previous experience of working within Reservations in a similar 5 star hotel environment.
• Ability to adapt and be confident to work alone just as well as in a team
• Flexibility to work various shift patterns and occasional weekends
Overall you will have bags of personality, enthusiasm and a can-do attitude.

South Place Hotel - “A fusion of designer dining, cool art and a great night’s sleep.”
Wallpaper*