The Role: Reservations Agent

The Restaurant: South Place Hotel

The Location: Moorgate

The Salary: Up to £26k per year

Why work for us:

 Our industry leading benefits have you covered!

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Exclusive perks: Our teams have access to some of the best discounts and cashback from a range of top retailers and cinema tickets at unbeatable prices through the Telus app.
• Financial freedom: Take control of your finances with Wagestream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
• Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!
• Dental care made easy: With Tooth Fairy you have instant access to expert advice and prescriptions from the comfort of your own home.
• Nourish your body: We offer healthy and nutritious meals whilst on shift.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
• Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge   which is packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of service. 
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.

Who we are:

As The Evolv Collection's first hotel, South Place Hotel is quite rightly something special: boutique, luxurious and fresh faced. Described by Wallpaper magazine as ‘Miami via Moorgate’, the hotel has 80 guest rooms, Michelin starred Angler restaurant as well as 3 South Place Restaurant, and five bars. With an array of meeting and event spaces as well as the stunning Secret Garden and rooftop terrace overlooking the Capital.

The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terrence Conran in 1991. Our portfolio includes the most iconic restaurants in modern history, homed in London, Birmingham, Manchester and New York.

Every brand in the collection has its own heritage, distinctive character, offering and ambience. By striving for excellence through investing in our people, we drive a passion to deliver outstanding guest experiences.

A bit about what you will be doing

South Place is a luxury five-star hotel in the City of London, the first from restaurateurs, The Evolv Collection. Having been open since 2012, South Place has become a neighbourhood favourite and an international destination.

We are boutique, luxurious and fresh-faced. Our 80 bedrooms are all designed by Conran + Partners, blending modern technology with comfort; they’re perfect for those travelling for work or play.
Conran’s iconic signature continues throughout; across the ground floor Bluebird City, our Michelin-starred rooftop seafood restaurant Angler, our bars, dens and terraces. Even the meeting and event spaces, and the spa and gym feature their creative stamp.

Inspired details and playful touches mirror the vibrant neighbourhood, a deft mixture of the contemporary City, London’s most historic quarters and the achingly cool East End.

During the week the hotel exudes stylish business buzz and at the weekend it slips into something more elegant….

Role:

Do you love to talk? We are looking for a passionate Reservations Agent who can confidently deliver exceptional, 5 star service to guests. At the same time, our Reservations Agent will have the service knowledge and skills to support the team in order to deliver an outstanding guest experience whilst handling all incoming calls via the Switchboard.

What we are looking for:

• Exceptional service standards – only 5 star luxury will do.
• Someone who can create a memorable experience the guest will never forget, even though you may never meet.
• Outstanding attention to detail.
• Ability to deliver warmth, be friendly and bubbly in every aspect of the role
• Real pride and passion for what you do.
• Previous experience using ‘Opera’
• To be familiar with all hotel services, hours of operation, key people & daily events.
• Excellent telephone manner, with a strong command of the English language both verbal and written
• Previous experience of working within Reservations in a similar 5 star hotel environment.
• Ability to adapt and be confident to work alone just as well as in a team
• Flexibility to work various shift patterns and occasional weekends
• Overall you will have bags of personality, enthusiasm and a can-do attitude.

At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.

 The Role: Reservations Agent

The Restaurant: South Place Hotel

The Location: Moorgate

The Salary: Up to £26k per year

Why work for us:

 Our industry leading benefits have you covered!

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Exclusive perks: Our teams have access to some of the best discounts and cashback from a range of top retailers and cinema tickets at unbeatable prices through the Telus app.
• Financial freedom: Take control of your finances with Wagestream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
• Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!
• Dental care made easy: With Tooth Fairy you have instant access to expert advice and prescriptions from the comfort of your own home.
• Nourish your body: We offer healthy and nutritious meals whilst on shift.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
• Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge   which is packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of service. 
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.

Who we are:

As The Evolv Collection's first hotel, South Place Hotel is quite rightly something special: boutique, luxurious and fresh faced. Described by Wallpaper magazine as ‘Miami via Moorgate’, the hotel has 80 guest rooms, Michelin starred Angler restaurant as well as 3 South Place Restaurant, and five bars. With an array of meeting and event spaces as well as the stunning Secret Garden and rooftop terrace overlooking the Capital.

The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terrence Conran in 1991. Our portfolio includes the most iconic restaurants in modern history, homed in London, Birmingham, Manchester and New York.

Every brand in the collection has its own heritage, distinctive character, offering and ambience. By striving for excellence through investing in our people, we drive a passion to deliver outstanding guest experiences.

A bit about what you will be doing

South Place is a luxury five-star hotel in the City of London, the first from restaurateurs, The Evolv Collection. Having been open since 2012, South Place has become a neighbourhood favourite and an international destination.

We are boutique, luxurious and fresh-faced. Our 80 bedrooms are all designed by Conran + Partners, blending modern technology with comfort; they’re perfect for those travelling for work or play.
Conran’s iconic signature continues throughout; across the ground floor Bluebird City, our Michelin-starred rooftop seafood restaurant Angler, our bars, dens and terraces. Even the meeting and event spaces, and the spa and gym feature their creative stamp.

Inspired details and playful touches mirror the vibrant neighbourhood, a deft mixture of the contemporary City, London’s most historic quarters and the achingly cool East End.

During the week the hotel exudes stylish business buzz and at the weekend it slips into something more elegant….

Role:

Do you love to talk? We are looking for a passionate Reservations Agent who can confidently deliver exceptional, 5 star service to guests. At the same time, our Reservations Agent will have the service knowledge and skills to support the team in order to deliver an outstanding guest experience whilst handling all incoming calls via the Switchboard.

What we are looking for:

• Exceptional service standards – only 5 star luxury will do.
• Someone who can create a memorable experience the guest will never forget, even though you may never meet.
• Outstanding attention to detail.
• Ability to deliver warmth, be friendly and bubbly in every aspect of the role
• Real pride and passion for what you do.
• Previous experience using ‘Opera’
• To be familiar with all hotel services, hours of operation, key people & daily events.
• Excellent telephone manner, with a strong command of the English language both verbal and written
• Previous experience of working within Reservations in a similar 5 star hotel environment.
• Ability to adapt and be confident to work alone just as well as in a team
• Flexibility to work various shift patterns and occasional weekends
• Overall you will have bags of personality, enthusiasm and a can-do attitude.

At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.