Event Sales Executive

State of Play is a highly innovative creator and operator of technology enabled experiential leisure concepts. For nearly a decade since launching its first concept, Bounce, in London in 2012 the State of Play team has gone on to create, launch and operate several more industry leading experiential concepts in both the UK and the US.

 The engaging nature of the gameplay created from taking long established and much-loved activities and reimagining them combined with the venues themselves creates truly playful and memorable social environments, and this can be seen in both our Bounce venues and Hijingo. Curating a state of play for our guests is at the very core of our DNA and what our amazing teams are striving to deliver every day.

Job Title:            Event Sales Executive
Reports To:        Head Of Sales UK
Department:      Sales

Overall Purpose

•Ensure the effective management, planning and delivery of all proactive and reactive Meeting, Conference, Incentive and Events (MICE) sales and enquires across three high profile London venues.

•To sell and upsell events throughout the venue specifically daytime conferences and meetings; working with targets to maximise business and manipulate minimum spend parameters.

•Initiating new revenue opportunities from existing clients and developing business leads and gaining exposure from new and potential clients across London.

Key Responsibilities

•To manage and grow MICE sales across the brand.

•To maximise all revenue opportunities to drive daytime, meeting and conference bookings

•To ensure the highest level of customer satisfaction is maintained

•Manage an event from enquiry from pick up to arrival in venue, and all administration necessary for the delivery of a successful event.

•Daily management of enquiries providing eloquent, professional proposals which meet customer requirements and arrive within the agreed service level agreement

•Ensure all event details are recorded, reported and displayed in a clear, concise manner and delivered to exceed guest expectations

•Maintain relationship with venue team and operational management throughout the event planning process with active and effective communication, ensuring a full understanding of client requirements across all departments

•To ensure all issues affecting a guests visit or client event are raised through the appropriate channels to ensure that customer care standards are maintained and exceeded

•To deliver events to the highest standard to the client brief

•Work closely with Head of Event Sales and Commercial Manager to develop sales strategies, business development initiatives & client relationship solutions

•Initiate new revenue opportunities from existing clients and develop business from new and potential clients

•Review and exercise action plans to maximise business opportunities across all sites

•Arrange and conduct venue site tours to meet existing and new clients and familiarisation trips to expose the venue to event managers and meetings bookers

•Utilise booking systems and CRM to manage, record and evaluate customer interactions, driving sales growth by deepening and enriching relationships with a growing client base

•Practice thorough follow up techniques to assess and maximise further business potential

•Achieve sales based targets on a weekly, monthly, quarterly and annual basis

 Who We Are Looking For

•A highly sales driven individual with an outgoing and positive personality

•Experience in building authentic, productive relationships with senior level decision makers

•A self starter with the ability to take on extra responsibility and manage their workload efficiently and take initiative when not lead

•Good management and negotiation skills

•A proven ability to think and act with speed and efficiency in a fast paced environment

•Exceptional organisational and administration skills with superior attention to detail

•Sound financial acumen

•Operational experience of planning & delivering a large event or conference desired. Experience in operations of a venue or specifically events in any capacity essential.

•A solid, structured background in multi-faceted, departmental events venues

•Experience with event CRM systems is desired.

What We Offer

• FUN
  ….it really is as simple as that!
• PROGRESSION
  Personal training & development program to help you reach full potential & grow in the company
• WAGESTREAM
  Instant access to your wages as you earn them
• SMART HEALTH
  Free access & support with AIG’s six core health & well-being services
• EMPLOYEE ASSISTANCE PROGRAMME
  A totally confidential expert service to help when you are facing problems, difficulties or challenges
• WELCOME EXPERIENCE
  Complimentary visit to a venue with guests upon completion of your induction
• STAFF DISCOUNT
  50% off for staff and 25% off for Friends & Family

Event Sales Executive

State of Play is a highly innovative creator and operator of technology enabled experiential leisure concepts. For nearly a decade since launching its first concept, Bounce, in London in 2012 the State of Play team has gone on to create, launch and operate several more industry leading experiential concepts in both the UK and the US.

 The engaging nature of the gameplay created from taking long established and much-loved activities and reimagining them combined with the venues themselves creates truly playful and memorable social environments, and this can be seen in both our Bounce venues and Hijingo. Curating a state of play for our guests is at the very core of our DNA and what our amazing teams are striving to deliver every day.

Job Title:            Event Sales Executive
Reports To:        Head Of Sales UK
Department:      Sales

Overall Purpose

•Ensure the effective management, planning and delivery of all proactive and reactive Meeting, Conference, Incentive and Events (MICE) sales and enquires across three high profile London venues.

•To sell and upsell events throughout the venue specifically daytime conferences and meetings; working with targets to maximise business and manipulate minimum spend parameters.

•Initiating new revenue opportunities from existing clients and developing business leads and gaining exposure from new and potential clients across London.

Key Responsibilities

•To manage and grow MICE sales across the brand.

•To maximise all revenue opportunities to drive daytime, meeting and conference bookings

•To ensure the highest level of customer satisfaction is maintained

•Manage an event from enquiry from pick up to arrival in venue, and all administration necessary for the delivery of a successful event.

•Daily management of enquiries providing eloquent, professional proposals which meet customer requirements and arrive within the agreed service level agreement

•Ensure all event details are recorded, reported and displayed in a clear, concise manner and delivered to exceed guest expectations

•Maintain relationship with venue team and operational management throughout the event planning process with active and effective communication, ensuring a full understanding of client requirements across all departments

•To ensure all issues affecting a guests visit or client event are raised through the appropriate channels to ensure that customer care standards are maintained and exceeded

•To deliver events to the highest standard to the client brief

•Work closely with Head of Event Sales and Commercial Manager to develop sales strategies, business development initiatives & client relationship solutions

•Initiate new revenue opportunities from existing clients and develop business from new and potential clients

•Review and exercise action plans to maximise business opportunities across all sites

•Arrange and conduct venue site tours to meet existing and new clients and familiarisation trips to expose the venue to event managers and meetings bookers

•Utilise booking systems and CRM to manage, record and evaluate customer interactions, driving sales growth by deepening and enriching relationships with a growing client base

•Practice thorough follow up techniques to assess and maximise further business potential

•Achieve sales based targets on a weekly, monthly, quarterly and annual basis

 Who We Are Looking For

•A highly sales driven individual with an outgoing and positive personality

•Experience in building authentic, productive relationships with senior level decision makers

•A self starter with the ability to take on extra responsibility and manage their workload efficiently and take initiative when not lead

•Good management and negotiation skills

•A proven ability to think and act with speed and efficiency in a fast paced environment

•Exceptional organisational and administration skills with superior attention to detail

•Sound financial acumen

•Operational experience of planning & delivering a large event or conference desired. Experience in operations of a venue or specifically events in any capacity essential.

•A solid, structured background in multi-faceted, departmental events venues

•Experience with event CRM systems is desired.

What We Offer

• FUN
  ….it really is as simple as that!
• PROGRESSION
  Personal training & development program to help you reach full potential & grow in the company
• WAGESTREAM
  Instant access to your wages as you earn them
• SMART HEALTH
  Free access & support with AIG’s six core health & well-being services
• EMPLOYEE ASSISTANCE PROGRAMME
  A totally confidential expert service to help when you are facing problems, difficulties or challenges
• WELCOME EXPERIENCE
  Complimentary visit to a venue with guests upon completion of your induction
• STAFF DISCOUNT
  50% off for staff and 25% off for Friends & Family