Salary | Competitive salary |
Schedule | Full Time |
Experience | Minimum 4 years of experience |
Location |
At CAVA Support Centers we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.
We foster a culture built on five core values:
The Sr Manager/Manager of CX will lead the customer service function to deliver best-in-class guest experience, aiming to meet benchmarks and reduce friction drivers in the experience. You will develop strategies and best practices that can scale with the growth of our business and support the evolving needs of millions of guests.
You thrive working in a fast-paced, high growth environment. You are equally comfortable working with operations, marketing, finance, tech, data and loyalty teams. You think strategically but also dive into data to identify untapped opportunities to improve customer experiences.
Success will be measured
primarily through CSAT scores, team productivity, adherence to SOPs and
effectiveness of problem solving and partnership building.
What You’ll Do:
Team Leadership
CX Strategy and Planning
Partnerships
The Qualifications:
What we offer:
*Indicates qualifying eligible positions only
CAVA – Joining “A culture, not a concept”
As an equal opportunity employer,
CAVA considers applicants for all positions without regard to race, color, sex,
religion, national origin, disability, age, height, weight, marital status,
sexual orientation, familial status, genetic information or any other
characteristic or protected classes as defined by federal, state, or local law.
At CAVA Support Centers we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.
We foster a culture built on five core values:
The Sr Manager/Manager of CX will lead the customer service function to deliver best-in-class guest experience, aiming to meet benchmarks and reduce friction drivers in the experience. You will develop strategies and best practices that can scale with the growth of our business and support the evolving needs of millions of guests.
You thrive working in a fast-paced, high growth environment. You are equally comfortable working with operations, marketing, finance, tech, data and loyalty teams. You think strategically but also dive into data to identify untapped opportunities to improve customer experiences.
Success will be measured
primarily through CSAT scores, team productivity, adherence to SOPs and
effectiveness of problem solving and partnership building.
What You’ll Do:
Team Leadership
CX Strategy and Planning
Partnerships
The Qualifications:
What we offer:
*Indicates qualifying eligible positions only
CAVA – Joining “A culture, not a concept”
As an equal opportunity employer,
CAVA considers applicants for all positions without regard to race, color, sex,
religion, national origin, disability, age, height, weight, marital status,
sexual orientation, familial status, genetic information or any other
characteristic or protected classes as defined by federal, state, or local law.
Salary | Competitive salary |
Schedule | Full Time |
Experience | Minimum 4 years of experience |
Location |