Business Analyst – Restaurant Systems

At CAVA Support Centers we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.

We foster a culture built on five core values: 

• Positivity – Every one of us can change someone’s day for the better.   
• Transparency –We use transparency to help us make decisions through open dialogue.
• Humility – We can always find ways to improve.
• Fanaticism – We are passionate about the opportunity to turn every guest into a fanatic.
• Thoughtfulness –We go above and beyond for our guests, our teams, and communities. 

The Role:

Looking for highly motivated Business Analyst with experience working with point of sale and back-office systems.  The ideal candidate has the demonstrated ability to evaluate complex business and technical requirements and formulate clear, concise documentation. Successful candidates will be strong team players but also able to work independently. Experience in the hospitality industry is a plus.

What You’ll Do:

• Assess and write detailed business and technical analysis of requirements, including requirements for successful integration with existing functionality for all store systems, including data mapping, diagrams and flowcharts for developers and testers to follow.
• Manage store system configurations, monitor active integrations, lead troubleshooting and solutioning for failures, providing direction and escalation. 
• Provide support for escalations and track issues using ticketing system.
• Working with cross functional groups to identify and prioritize use cases for new and existing functionality, establishing project scope, system goals and requirements.
• Implement best practices for scalability, supportability, ease of maintenance and system performance.
• Manage new features and integrations, including analysis, requirement drafting, testing and rollout of change.
• Ensure issues are identified, tracked, reported on and resolved in timely manner including root cause analysis.

The Qualifications:

• 1 - 2 years of experience working in a Business/Systems Analyst role.
• Exceptional analytical and problem-solving skills.
• Proven ability to assess complex business requirements and to lead requirements and design definition sessions to facilitate the development of effective business solutions.
• Proven ability to write comprehensive, clear, and concise business requirements documents and user stories.
• Ability to learn new technologies quickly.
• Ability to communicate verbally to technical and non-technical audiences and at all levels of the organization.
• Solid understanding of relational database concepts (SQL experience a plus).
• Detail-oriented mindset, Self-directed and able to work with minimal supervision.
• Hospitality software experience preferred (i.e. POS Systems, Back-Office Systems).
• Adherence to change management and documentation requirements.
• Ability to mentor and lead training sessions on software applications for end users of all skill sets.

Physical Requirements:

• Must be able to remain in a stationary position for extended periods.
• Must be able to operate a computer and other office equipment.
• Must be able to identify, assess and observe detail.
• Must be able to push and pull up to 35 pounds.
• Must be able to lift and carry up to 50 pounds.
• Must be able to sit, squat and kneel occasionally.
• Must be able to work in a constant state of alertness and safe manner.
• May be required to occasionally work in outdoor weather conditions.

Benefits at CAVA?

• We have got you covered. Here are just some of the benefits available to support center team members:
• Competitive base salary, plus bonus
• Unlimited PTO
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Paid sick leave, parental leave, and community service leave.
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand.

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

Business Analyst – Restaurant Systems

At CAVA Support Centers we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.

We foster a culture built on five core values: 

• Positivity – Every one of us can change someone’s day for the better.   
• Transparency –We use transparency to help us make decisions through open dialogue.
• Humility – We can always find ways to improve.
• Fanaticism – We are passionate about the opportunity to turn every guest into a fanatic.
• Thoughtfulness –We go above and beyond for our guests, our teams, and communities. 

The Role:

Looking for highly motivated Business Analyst with experience working with point of sale and back-office systems.  The ideal candidate has the demonstrated ability to evaluate complex business and technical requirements and formulate clear, concise documentation. Successful candidates will be strong team players but also able to work independently. Experience in the hospitality industry is a plus.

What You’ll Do:

• Assess and write detailed business and technical analysis of requirements, including requirements for successful integration with existing functionality for all store systems, including data mapping, diagrams and flowcharts for developers and testers to follow.
• Manage store system configurations, monitor active integrations, lead troubleshooting and solutioning for failures, providing direction and escalation. 
• Provide support for escalations and track issues using ticketing system.
• Working with cross functional groups to identify and prioritize use cases for new and existing functionality, establishing project scope, system goals and requirements.
• Implement best practices for scalability, supportability, ease of maintenance and system performance.
• Manage new features and integrations, including analysis, requirement drafting, testing and rollout of change.
• Ensure issues are identified, tracked, reported on and resolved in timely manner including root cause analysis.

The Qualifications:

• 1 - 2 years of experience working in a Business/Systems Analyst role.
• Exceptional analytical and problem-solving skills.
• Proven ability to assess complex business requirements and to lead requirements and design definition sessions to facilitate the development of effective business solutions.
• Proven ability to write comprehensive, clear, and concise business requirements documents and user stories.
• Ability to learn new technologies quickly.
• Ability to communicate verbally to technical and non-technical audiences and at all levels of the organization.
• Solid understanding of relational database concepts (SQL experience a plus).
• Detail-oriented mindset, Self-directed and able to work with minimal supervision.
• Hospitality software experience preferred (i.e. POS Systems, Back-Office Systems).
• Adherence to change management and documentation requirements.
• Ability to mentor and lead training sessions on software applications for end users of all skill sets.

Physical Requirements:

• Must be able to remain in a stationary position for extended periods.
• Must be able to operate a computer and other office equipment.
• Must be able to identify, assess and observe detail.
• Must be able to push and pull up to 35 pounds.
• Must be able to lift and carry up to 50 pounds.
• Must be able to sit, squat and kneel occasionally.
• Must be able to work in a constant state of alertness and safe manner.
• May be required to occasionally work in outdoor weather conditions.

Benefits at CAVA?

• We have got you covered. Here are just some of the benefits available to support center team members:
• Competitive base salary, plus bonus
• Unlimited PTO
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Paid sick leave, parental leave, and community service leave.
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand.

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.