Salary | Competitive salary |
Schedule | Full Time |
Experience | Minimum 7 years of experience |
Location | Remote |
Sr. Manager, Off-Premise Strategy
At CAVA Support Centers we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.
We foster a culture built on five core values:
What You’ll Do:
Digital Channel Management
· Manage and execute comprehensive off-premise program supporting 3PD and owned channels, retail and catering audiences
· Build off-premise business in new markets as CAVA footprint expands
· Develop business and operational strategies to unlock future potential with 3PD aggregators
· Own relationship with 3PD partners on behalf of CAVA to ensure optimal business result
· Identify KPIs, report on health of off-premise and customer segments across channels
· Partner with operations, technology, and product management to lead key initiatives to improve channel performance
· Develop outlook and recommendation for automation in delivery process and execution (dispatch, robotics, etc.)
· Manage internal and external journeys to ensure smooth customer and team member experience
· Troubleshoot technical issues with delivery vendors to ensure seamless experience for customers and internal team members
· Represent off-premise customer voice in cross-functional meetings
· Maintain a customer-led perspective and stay up to speed on industry and other external trends to inform our channel strategies
Revenue Optimization
· Maintain deep understanding of marketing levers available and their effectiveness to generate demand across 3PD and owned channels
· Develop strategic recommendation for conversion opportunity based on analysis
· Allocate marketing dollars across campaign channels to achieve growth
· Partner with digital product and marketing channel leads to implement top and bottom of funnel tactics to maximize conversion
· Partner with 3P and product management to develop conversion optimization KPIs and implementation roadmap
· Identify marketing goals, manage campaign execution, and report on performance
Customer Experience Development
· Report on customer experience health of delivery channels
· Proactively identify areas for improvement and partner cross-functionally to execute to plan
· Lead initiatives to drive measurable improvement in customer experience metrics
The Skills:
· Ability to critically analyze sales and customer data to drive decisions
· Passionate about technology, including restaurant delivery and automation
Physical Requirements:
What We Offer:
*Indicates qualifying eligible positions only
CAVA – joining “A culture, not a concept.”
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.
California applicants: Please visit our Notice at Collection and Privacy Policy to learn about our information practices in the job application and employment context.
Sr. Manager, Off-Premise Strategy
At CAVA Support Centers we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.
We foster a culture built on five core values:
What You’ll Do:
Digital Channel Management
· Manage and execute comprehensive off-premise program supporting 3PD and owned channels, retail and catering audiences
· Build off-premise business in new markets as CAVA footprint expands
· Develop business and operational strategies to unlock future potential with 3PD aggregators
· Own relationship with 3PD partners on behalf of CAVA to ensure optimal business result
· Identify KPIs, report on health of off-premise and customer segments across channels
· Partner with operations, technology, and product management to lead key initiatives to improve channel performance
· Develop outlook and recommendation for automation in delivery process and execution (dispatch, robotics, etc.)
· Manage internal and external journeys to ensure smooth customer and team member experience
· Troubleshoot technical issues with delivery vendors to ensure seamless experience for customers and internal team members
· Represent off-premise customer voice in cross-functional meetings
· Maintain a customer-led perspective and stay up to speed on industry and other external trends to inform our channel strategies
Revenue Optimization
· Maintain deep understanding of marketing levers available and their effectiveness to generate demand across 3PD and owned channels
· Develop strategic recommendation for conversion opportunity based on analysis
· Allocate marketing dollars across campaign channels to achieve growth
· Partner with digital product and marketing channel leads to implement top and bottom of funnel tactics to maximize conversion
· Partner with 3P and product management to develop conversion optimization KPIs and implementation roadmap
· Identify marketing goals, manage campaign execution, and report on performance
Customer Experience Development
· Report on customer experience health of delivery channels
· Proactively identify areas for improvement and partner cross-functionally to execute to plan
· Lead initiatives to drive measurable improvement in customer experience metrics
The Skills:
· Ability to critically analyze sales and customer data to drive decisions
· Passionate about technology, including restaurant delivery and automation
Physical Requirements:
What We Offer:
*Indicates qualifying eligible positions only
CAVA – joining “A culture, not a concept.”
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.
California applicants: Please visit our Notice at Collection and Privacy Policy to learn about our information practices in the job application and employment context.
Salary | Competitive salary |
Schedule | Full Time |
Experience | Minimum 7 years of experience |
Location | Remote |