Sr Technical Analyst
CAVA - Support Center
Full Time
4 Years Experience
Coins Icon $100000 - $125000 / Year
Sr Technical Analyst
CAVA - Support Center

Full Time
4 Years Experience
Coins Icon $100000 - $125000 / Year
Skills
HRIS
Job description

Company Profile:
At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.   

 

We foster a culture built on five core values: 

  • Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
  • Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
  • Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
  • Passion for Positivity: We greet each day with warmth and possibility.
  • Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Sr Technical Analyst:

As we continue to expand our operations and embrace technological advancements, we are seeking a highly skilled and experienced individual to join our dynamic team.  Successful candidates possess the demonstrated ability to connect technology and business. This includes evaluating complex business and technical requirements and creating clear and concise documentation. We value teamwork and independence. Ideal candidates will have a background in technology and business product team partnerships, with a focus in HRIS.  Experience in the retail industry, Master Data Management and Business Process modeling is a plus.

 

What You’ll Do:   

  • Work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions establishing project scope, system goals and requirements.  Ensuring alignment with company priorities and the long-term IT strategy for Enterprise Systems and vendors.
  • Lead setup, configuration and administration of systems, tracking necessary version updates, implementation of change control rules, nonbusiness configuration and coordination of adding additional modules, plugins and integrations.
  • Manage timeline expectations within and across teams, deliver on our responsibilities accordingly
  • Gather and assess requirements, lead requirements and implement the development of effective business solutions
  • Design, develop, implement and coordinate systems, policies and procedures while implementing best practices for scalability, supportability, ease of maintenance and system performance.   
  • Help implement best practices for scalability, supportability, ease of maintenance and system performance
  • Escalate issues in a timely manner and provide communication to the appropriate channels
  • Provide support for escalations issues and track issues using ticketing system
  • Oversee and manage contracts, budgets and vendors associated with Enterprise Systems.
  • Ensure issues are identified, tracked, reported on and resolved in timely manner including root cause analysis.
  • Ensure work is completed in such a way to comply with established IT processes and internal controls (i.e. change management, production control, following standards, architecture review, incident response, PCI and PII information security, etc.).
  • Abide by policies and procedures that support the service mindset
  • Manage timeline expectations within and across teams, deliver on our responsibilities accordingly
  • Earn the trust of Team Members and Managers by consistently embracing CAVA’s values
  • Show discipline in bringing consistent performance, communication, and attitude to the job every day
  • Actively contribute to your department in order to complete tasks and meet company goals
  • Recognize the emotional stake each Team Member has in personal and organizational success of this business

 

The Qualifications:

  • Proven working experience in a lead role contributing to successful implementations of enterprise systems in a complex organization
  • Retail, ERP and/or HRIS software experience required (i.e. Back-Office Systems, NetSuite, UKG, ADP).
  • Detail-oriented mindset, Self-directed and able to work with minimal supervision.
  • Have exceptional analytical and problem-solving skills that result in efficiencies’ that drive business and technical efficiencies
  • Expertise in data integrations.
  • Ability to communicate to technical and non-technical audiences and at all levels of the organization
  • Establish and maintain documentation that serves as a reference for the broader organization
  • Skilled at prioritizing needs and escalations with an understanding of the impact to the organization
  • Ability to mentor and lead training sessions on software applications for end users of all skill sets.
  • Proven ability to assess complex business requirements and to lead requirements and design definition sessions to facilitate the development of effective business solutions.
  • Solid knowledge of Office products (Word, Excel, Power Point, Visio)
  • Ability to learn new technologies quickly.
  • Occasional Travel Required

 

Physical Requirements:

  • Ability to maintain stationary position to be able to operate a computer and other office equipment
  • Must be able to identify, analyze and assess details
  • For certain positions, must be able to occasionally move or transport items up to 50 pounds
  • Ability to communicate with others and exchange information accurately and effectively
  • Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
  • Ability to work in a constant state of alertness and in a safe manner  


What we offer:

  • Competitive salary, plus bonus and long-term incentives*
  • Early Wage Access!
  • Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
  • Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
  • 401k enrollment with CAVA contribution
  • Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
  • Free CAVA food
  • Casual work environment
  • The opportunity to be on the ground floor of a rapidly growing brand
  • All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.


*Indicates qualifying eligible positions only

 

CAVA – Joining “A culture, not a concept”


This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.  As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

Company Profile:
At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.   

 

We foster a culture built on five core values: 

  • Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
  • Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
  • Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
  • Passion for Positivity: We greet each day with warmth and possibility.
  • Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Sr Technical Analyst:

As we continue to expand our operations and embrace technological advancements, we are seeking a highly skilled and experienced individual to join our dynamic team.  Successful candidates possess the demonstrated ability to connect technology and business. This includes evaluating complex business and technical requirements and creating clear and concise documentation. We value teamwork and independence. Ideal candidates will have a background in technology and business product team partnerships, with a focus in HRIS.  Experience in the retail industry, Master Data Management and Business Process modeling is a plus.

 

What You’ll Do:   

  • Work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions establishing project scope, system goals and requirements.  Ensuring alignment with company priorities and the long-term IT strategy for Enterprise Systems and vendors.
  • Lead setup, configuration and administration of systems, tracking necessary version updates, implementation of change control rules, nonbusiness configuration and coordination of adding additional modules, plugins and integrations.
  • Manage timeline expectations within and across teams, deliver on our responsibilities accordingly
  • Gather and assess requirements, lead requirements and implement the development of effective business solutions
  • Design, develop, implement and coordinate systems, policies and procedures while implementing best practices for scalability, supportability, ease of maintenance and system performance.   
  • Help implement best practices for scalability, supportability, ease of maintenance and system performance
  • Escalate issues in a timely manner and provide communication to the appropriate channels
  • Provide support for escalations issues and track issues using ticketing system
  • Oversee and manage contracts, budgets and vendors associated with Enterprise Systems.
  • Ensure issues are identified, tracked, reported on and resolved in timely manner including root cause analysis.
  • Ensure work is completed in such a way to comply with established IT processes and internal controls (i.e. change management, production control, following standards, architecture review, incident response, PCI and PII information security, etc.).
  • Abide by policies and procedures that support the service mindset
  • Manage timeline expectations within and across teams, deliver on our responsibilities accordingly
  • Earn the trust of Team Members and Managers by consistently embracing CAVA’s values
  • Show discipline in bringing consistent performance, communication, and attitude to the job every day
  • Actively contribute to your department in order to complete tasks and meet company goals
  • Recognize the emotional stake each Team Member has in personal and organizational success of this business

 

The Qualifications:

  • Proven working experience in a lead role contributing to successful implementations of enterprise systems in a complex organization
  • Retail, ERP and/or HRIS software experience required (i.e. Back-Office Systems, NetSuite, UKG, ADP).
  • Detail-oriented mindset, Self-directed and able to work with minimal supervision.
  • Have exceptional analytical and problem-solving skills that result in efficiencies’ that drive business and technical efficiencies
  • Expertise in data integrations.
  • Ability to communicate to technical and non-technical audiences and at all levels of the organization
  • Establish and maintain documentation that serves as a reference for the broader organization
  • Skilled at prioritizing needs and escalations with an understanding of the impact to the organization
  • Ability to mentor and lead training sessions on software applications for end users of all skill sets.
  • Proven ability to assess complex business requirements and to lead requirements and design definition sessions to facilitate the development of effective business solutions.
  • Solid knowledge of Office products (Word, Excel, Power Point, Visio)
  • Ability to learn new technologies quickly.
  • Occasional Travel Required

 

Physical Requirements:

  • Ability to maintain stationary position to be able to operate a computer and other office equipment
  • Must be able to identify, analyze and assess details
  • For certain positions, must be able to occasionally move or transport items up to 50 pounds
  • Ability to communicate with others and exchange information accurately and effectively
  • Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
  • Ability to work in a constant state of alertness and in a safe manner  


What we offer:

  • Competitive salary, plus bonus and long-term incentives*
  • Early Wage Access!
  • Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
  • Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
  • 401k enrollment with CAVA contribution
  • Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
  • Free CAVA food
  • Casual work environment
  • The opportunity to be on the ground floor of a rapidly growing brand
  • All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.


*Indicates qualifying eligible positions only

 

CAVA – Joining “A culture, not a concept”


This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.  As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.