Permanent Contract 

Welcome to The Ivy Collection; we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We are looking for a Reservation Agent at The Ivy Collection! 

This role is located in London’s Fitzrovia, our central hub. Here, a collection of diverse expertise and backgrounds come together, where new challenges and successes are shared every day. We are the UK’s fastest-growing restaurant group; our expansion is rooted in the success of our people.

Requirements and Responsibilities:

• Dealing professionally and helpfully with guests over the telephone and live chat with expected brand quality and standards.
  
• To meet expected KPIs and conversion targets set by management.
  
• Taking and inputting reservations accurately and efficiently.
  
• Maintaining a professional and positive work ethic. Delivering excellent guest service on the phone to all guests.
  
• Achieving monthly targets set by the business.
  
• Confirming reservations accurately and efficiently.
  
• Dealing with multiple restaurants as assigned by manager.
  
• Maintaining knowledge of sites, offerings, and company values.
  
• Being positive and responsive to any guest’s requests.
  
• Informing supervisors and managers of any complaints/ comments/ perceived issues from guests and deal with where appropriate.
  
• Being flexible to carry out any other reasonable duties and responsibilities within the job capability assigned as per the business needs.
  
• Supporting on additional tasks where required.
• Fixed Term Contract, with potential to become permanent

Permanent Contract 

Welcome to The Ivy Collection; we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We are looking for a Reservation Agent at The Ivy Collection! 

This role is located in London’s Fitzrovia, our central hub. Here, a collection of diverse expertise and backgrounds come together, where new challenges and successes are shared every day. We are the UK’s fastest-growing restaurant group; our expansion is rooted in the success of our people.

Requirements and Responsibilities:

• Dealing professionally and helpfully with guests over the telephone and live chat with expected brand quality and standards.
  
• To meet expected KPIs and conversion targets set by management.
  
• Taking and inputting reservations accurately and efficiently.
  
• Maintaining a professional and positive work ethic. Delivering excellent guest service on the phone to all guests.
  
• Achieving monthly targets set by the business.
  
• Confirming reservations accurately and efficiently.
  
• Dealing with multiple restaurants as assigned by manager.
  
• Maintaining knowledge of sites, offerings, and company values.
  
• Being positive and responsive to any guest’s requests.
  
• Informing supervisors and managers of any complaints/ comments/ perceived issues from guests and deal with where appropriate.
  
• Being flexible to carry out any other reasonable duties and responsibilities within the job capability assigned as per the business needs.
  
• Supporting on additional tasks where required.
• Fixed Term Contract, with potential to become permanent