Hotel Receptionist

This is a great opportunity to take on the next steps in your hospitality career and be part of our Hotel Reception Team at The Mill Hotel, Sudbury, part of Surya Hotels. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values. 

As a Hotel Receptionist, you will be at the heart of our guest experience, supporting the smooth operation of a busy 62 room hotel. We’re looking for a Hotel Receptionist with a positive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.

To shine as our Hotel Receptionist you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.

As a Hotel Receptionist duties will include:

• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments and maintaining confidentiality of guest information
• answering calls and emails and ensuring a high level of customer service at all times
• Upselling hotel services such as room upgrades and dining
• Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly

In return we offer:

• Tronc - TIPS!
• Flexible shifts throughout the festive season.
• Up to 50% off meals and stays across our UK hotels.
• On-site parking (where available).
• 24/7 Employee Assistance Programme.
• Stream Access - draw or save your wages as you earn.
• Training and development opportunities to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
• Retail and supermarket discounts.
• Bike to Work Scheme.
• Pension scheme.
  

This is a great opportunity to take on the next steps in your hospitality career and be part of our Hotel Reception Team at The Mill Hotel, Sudbury, part of Surya Hotels. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values. 

As a Hotel Receptionist, you will be at the heart of our guest experience, supporting the smooth operation of a busy 62 room hotel. We’re looking for a Hotel Receptionist with a positive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.

To shine as our Hotel Receptionist you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.

As a Hotel Receptionist duties will include:

• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments and maintaining confidentiality of guest information
• answering calls and emails and ensuring a high level of customer service at all times
• Upselling hotel services such as room upgrades and dining
• Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly

In return we offer:

• Tronc - TIPS!
• Flexible shifts throughout the festive season.
• Up to 50% off meals and stays across our UK hotels.
• On-site parking (where available).
• 24/7 Employee Assistance Programme.
• Stream Access - draw or save your wages as you earn.
• Training and development opportunities to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
• Retail and supermarket discounts.
• Bike to Work Scheme.
• Pension scheme.