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Reservation Agent
Sushi Samba Group
Reservation Agent
Sushi Samba Group
Full Time
2
Years
Experience
£14.29 - £15.29 / Hour
Reservation Agent
Sushi Samba Group
Full Time
2
Years
Experience
£14.29 - £15.29 / Hour
Skills
Sevenrooms
Fluent in English
OpenTable Experience
Description
Your Role
SUSHISAMBA Group is seeking an experienced and guest-focused Reservations Agent to join our dynamic team.
As a Reservations Agent, you’ll be the first point of contact for our guests, shaping their experience from the very beginning. You will manage reservation requests across all SUSHISAMBA and Duck & Waffle UK locations, ensuring seamless communication, accurate booking management, and exceptional service at every touchpoint. You’ll utilise expert knowledge of our venues, menus, availability, and guest policies to provide clear guidance and outstanding hospitality.
Your Rewards
We believe in recognising your commitment and dedication. As a Reservations Agent, you will enjoy:
Highly competitive salary
50% discount on food and beverage for up to 6 guests at SUSHISAMBA® or Duck & Waffle restaurants
28 days’ holiday allowance
Cycle to Work scheme
‘Refer-a-friend’ cash incentive
Employee of the Month rewards
Internal training and career development opportunities
Pension scheme with employer contributions
Annual staff awards ceremony and party
Your Responsibilities
Deliver prompt, warm, and professional communication across phone, email, WhatsApp, and online enquiries
Follow brand-approved scripting and templates to ensure consistent guest experience
Manage and record reservations accurately in SevenRooms, adhering to booking rules, deposit policies, and guest notes
Support venue teams by clearly communicating booking details, guest preferences, and special requests
Handle guest queries, menu information, availability checks, and policy explanations with confidence and clarity
Contribute to smooth daily operations by following established processes, upholding brand standards, and maintaining data accuracy
Your Requirements
We would love you to have:
Availability to work evenings (until 7:30pm), weekends, and most holidays
Ability to work any of the office shift patterns:
8:30am–5:00pm
9:30am–6:30pm
10:00am–7:15pm
Excellent communication skills with strong spoken and written English
Confident telephone manner and ability to handle high call/email volumes professionally
Experience using IT systems; SevenRooms experience highly preferred
Strong multi-tasking skills and the ability to work effectively under pressure
High level of organisation, accuracy, and attention to detail
Reliability, punctuality, and a proactive attitude
Prior reservations or restaurant/hospitality experience (preferred)
Work Location
Based at the SUSHISAMBA Group head office, this role supports all UK venues, including SUSHISAMBA Heron Tower, SUSHISAMBA Covent Garden, Duck & Waffle London and Duck & Waffle Edinburgh.
Our mission is to create extraordinary venues, deliver multi-sensory dining experiences, set trends within the global hospitality scene, and place culinary excellence at the heart of everything we do.
Your Role
SUSHISAMBA Group is seeking an experienced and guest-focused Reservations Agent to join our dynamic team.
As a Reservations Agent, you’ll be the first point of contact for our guests, shaping their experience from the very beginning. You will manage reservation requests across all SUSHISAMBA and Duck & Waffle UK locations, ensuring seamless communication, accurate booking management, and exceptional service at every touchpoint. You’ll utilise expert knowledge of our venues, menus, availability, and guest policies to provide clear guidance and outstanding hospitality.
Your Rewards
We believe in recognising your commitment and dedication. As a Reservations Agent, you will enjoy:
Highly competitive salary
50% discount on food and beverage for up to 6 guests at SUSHISAMBA® or Duck & Waffle restaurants
28 days’ holiday allowance
Cycle to Work scheme
‘Refer-a-friend’ cash incentive
Employee of the Month rewards
Internal training and career development opportunities
Pension scheme with employer contributions
Annual staff awards ceremony and party
Your Responsibilities
Deliver prompt, warm, and professional communication across phone, email, WhatsApp, and online enquiries
Follow brand-approved scripting and templates to ensure consistent guest experience
Manage and record reservations accurately in SevenRooms, adhering to booking rules, deposit policies, and guest notes
Support venue teams by clearly communicating booking details, guest preferences, and special requests
Handle guest queries, menu information, availability checks, and policy explanations with confidence and clarity
Contribute to smooth daily operations by following established processes, upholding brand standards, and maintaining data accuracy
Your Requirements
We would love you to have:
Availability to work evenings (until 7:30pm), weekends, and most holidays
Ability to work any of the office shift patterns:
8:30am–5:00pm
9:30am–6:30pm
10:00am–7:15pm
Excellent communication skills with strong spoken and written English
Confident telephone manner and ability to handle high call/email volumes professionally
Experience using IT systems; SevenRooms experience highly preferred
Strong multi-tasking skills and the ability to work effectively under pressure
High level of organisation, accuracy, and attention to detail
Reliability, punctuality, and a proactive attitude
Prior reservations or restaurant/hospitality experience (preferred)
Work Location
Based at the SUSHISAMBA Group head office, this role supports all UK venues, including SUSHISAMBA Heron Tower, SUSHISAMBA Covent Garden, Duck & Waffle London and Duck & Waffle Edinburgh.
Our mission is to create extraordinary venues, deliver multi-sensory dining experiences, set trends within the global hospitality scene, and place culinary excellence at the heart of everything we do.
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Reservation Agent
Full Time
2
Years
Experience
£14.29 - £15.29 / Hour
Skills
Sevenrooms
Fluent in English
OpenTable Experience
Heron Tower, 110 Bishopsgate, London EC2N 4AY, UK