Swingers - the crazy golf club Brand Cover
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Guest Services Lead

Summary
Guest Services Lead
Salary $30 / Hour
Schedule Part Time, Full Time
Experience Minimum 3 years of experience
Location 35 W 29th St, New York, NY 10001, USA

Guest Services Lead


Description

Swingers – the crazy golf club is currently looking for a Guest Services Lead (Reception Captain) to join our growing team.  We offer competitive pay rates and a clear pathway for professional development. 

Our upcoming venue takes mini golf, cocktails and gourmet street food to create a new social experience that we call ‘crazy golf’. Our theatrical venue reimagines the 1920s British countryside and features three 9-hole crazy golf courses packed full of obstacles and challenges.

 

The benefits:

·       Non-tipped competitive hourly pay rate of $30/hour

·       Up to 10 Days (80 Hours) of Paid Time Off for all team members

·       Affordable and Quick Access to Health Coverage starting at $10.99 a week

·       FREE Dental and Vision Coverage for Individuals

·       FREE Golf and 50% off drinks

·       Easy to use Pre-Tax benefits (everything from mass transit to health expenses to childcare!)

·       A clear pathway for professional development—we will give you the training & skills to grow in your career!

·       Like working with us?  Refer a friend for additional bonus opportunities!

·       Additional bonus opportunities throughout the year!

 

About us:

Having taken London by storm, Swingers — the competitive socializing phenomenon — opened in the US, in Washington D.C. in 2021 and will open in NYC in 2022.  Described by British GQ as “one of the coolest things in the world right now” and by Tatler as “one of the most fun bars in London”, Swingers combines crazy golf (our take on mini golf) with gourmet street food by Knead Hospitality & Design and premium cocktails to create an outstanding, immersive experience.  Our theatrical venues reimagine the 1920s British countryside and feature 9-hole crazy golf courses packed full of obstacles and challenges, that will both delight and challenge our guests in equal measure! Luckily, we bring our guests cocktails while they play to keep them refreshed…

Our first US location opened in Washington DC’s Dupont Circle to rave reviews and daily sellout crowds. Come be a part of our dynamic team and our US expansion as we get ready to open in New York City’s Nomad district in Summer 2022!

 

The role:

By consistently demonstrating their advanced job abilities through their actions, Guest Services Leads provide a high level of support to the leadership of the department. Guest Services Leads act as liaisons between management and the hourly team of the reception department: providing real-time communication and helping navigate any potential staff or guest issues as first responders.  They proactively support their colleagues by seeking out where their guidance is needed, never waiting to be asked. The reception team are the hub of the venues, they set the tone and pace for the guest experience through great communication and are the first people to meet and greet our guests. In addition, they will regularly fulfill the duties of any other role in the department.

 

Our perfect candidate has:

·       Minimum 2 years of experience in a high volume environment in the hospitality industry

·       Hotel reception/front desk experience is preferred

·       TIPS alcohol certification

·       Food handling certification

·       Strong communication skills

·       Passion for hospitality and a desire to grow within the company

·       The ability to work under pressure and to a high standard

·       The capability to meet the physical and scheduling demands of the position, including walking, standing, or lifting heavy items for extended periods, and working nights, weekends, and holidays

An essential function of this position is to be on premises to perform all work requirements.  Please note that, currently, those who are not vaccinated for COVID-19 (which must be a vaccination that is fully or emergency-approved for use by the FDA or CDC) are not permitted on premises and will be unable to perform all essential functions of the job. 

Necessary reasonable accommodations based on disability, pregnancy, gender identity, sincerely held religious beliefs, or any other characteristic protected by federal, state, or local law will be provided so that employees can perform the essential functions of their jobs, so long as such accommodations do not pose an undue hardship. Please contact Human Resources if you require a reasonable accommodation.

 

Sound Interesting? If you think you’ve got what it takes and would like to join our team as a Guest Services Lead (Reception Captain), please click 'Apply’ now to learn more about upcoming recruitment events

 

Commitment to Equal Opportunity:

At Swingers, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Swingers is proud to be an equal opportunity workplace.

Swingers – the crazy golf club is currently looking for a Guest Services Lead (Reception Captain) to join our growing team.  We offer competitive pay rates and a clear pathway for professional development. 

Our upcoming venue takes mini golf, cocktails and gourmet street food to create a new social experience that we call ‘crazy golf’. Our theatrical venue reimagines the 1920s British countryside and features three 9-hole crazy golf courses packed full of obstacles and challenges.

 

The benefits:

·       Non-tipped competitive hourly pay rate of $30/hour

·       Up to 10 Days (80 Hours) of Paid Time Off for all team members

·       Affordable and Quick Access to Health Coverage starting at $10.99 a week

·       FREE Dental and Vision Coverage for Individuals

·       FREE Golf and 50% off drinks

·       Easy to use Pre-Tax benefits (everything from mass transit to health expenses to childcare!)

·       A clear pathway for professional development—we will give you the training & skills to grow in your career!

·       Like working with us?  Refer a friend for additional bonus opportunities!

·       Additional bonus opportunities throughout the year!

 

About us:

Having taken London by storm, Swingers — the competitive socializing phenomenon — opened in the US, in Washington D.C. in 2021 and will open in NYC in 2022.  Described by British GQ as “one of the coolest things in the world right now” and by Tatler as “one of the most fun bars in London”, Swingers combines crazy golf (our take on mini golf) with gourmet street food by Knead Hospitality & Design and premium cocktails to create an outstanding, immersive experience.  Our theatrical venues reimagine the 1920s British countryside and feature 9-hole crazy golf courses packed full of obstacles and challenges, that will both delight and challenge our guests in equal measure! Luckily, we bring our guests cocktails while they play to keep them refreshed…

Our first US location opened in Washington DC’s Dupont Circle to rave reviews and daily sellout crowds. Come be a part of our dynamic team and our US expansion as we get ready to open in New York City’s Nomad district in Summer 2022!

 

The role:

By consistently demonstrating their advanced job abilities through their actions, Guest Services Leads provide a high level of support to the leadership of the department. Guest Services Leads act as liaisons between management and the hourly team of the reception department: providing real-time communication and helping navigate any potential staff or guest issues as first responders.  They proactively support their colleagues by seeking out where their guidance is needed, never waiting to be asked. The reception team are the hub of the venues, they set the tone and pace for the guest experience through great communication and are the first people to meet and greet our guests. In addition, they will regularly fulfill the duties of any other role in the department.

 

Our perfect candidate has:

·       Minimum 2 years of experience in a high volume environment in the hospitality industry

·       Hotel reception/front desk experience is preferred

·       TIPS alcohol certification

·       Food handling certification

·       Strong communication skills

·       Passion for hospitality and a desire to grow within the company

·       The ability to work under pressure and to a high standard

·       The capability to meet the physical and scheduling demands of the position, including walking, standing, or lifting heavy items for extended periods, and working nights, weekends, and holidays

An essential function of this position is to be on premises to perform all work requirements.  Please note that, currently, those who are not vaccinated for COVID-19 (which must be a vaccination that is fully or emergency-approved for use by the FDA or CDC) are not permitted on premises and will be unable to perform all essential functions of the job. 

Necessary reasonable accommodations based on disability, pregnancy, gender identity, sincerely held religious beliefs, or any other characteristic protected by federal, state, or local law will be provided so that employees can perform the essential functions of their jobs, so long as such accommodations do not pose an undue hardship. Please contact Human Resources if you require a reasonable accommodation.

 

Sound Interesting? If you think you’ve got what it takes and would like to join our team as a Guest Services Lead (Reception Captain), please click 'Apply’ now to learn more about upcoming recruitment events

 

Commitment to Equal Opportunity:

At Swingers, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Swingers is proud to be an equal opportunity workplace.


Details
Salary $30 / Hour
Schedule Part Time, Full Time
Experience Minimum 3 years of experience
Location 35 W 29th St, New York, NY 10001, USA

Skills
Microsoft Office
Fine Dining Experience
New York Restaurant experience
Money Handling
Fast-Paced Experience
By applying you confirm you have these skills.


35 W 29th St, New York, NY 10001, USA