The Brownsword Group has created arguably the most iconic collection of historic countryside and city centre hotels, all wonderful properties set within beautiful grounds and cities, all with their own stories to share. Generosity, quality, and welcoming hospitality is what they do very well. Being exceptional hoteliers has been the core of the operation, creating a successful hospitality business.

Reporting to the Regional General Manager, we are now looking for a hands on, operational Hotel Manager to lead our small hotel (21 bedrooms with breakfast offering) and it's team to success in Chelsea. We’re looking for a good manager, someone who knows what guest service is all about, whilst also being commercially minded. We want someone who will coach and develop the hotel team, whilst delivering great service and achieving the hotel's commercial goals. 

Location: A discreet, Georgian townhouse located just off the King’s Road, Sydney House Chelsea is understated but contemporary in style.

It gives our team the chance to work in one of the most popular and vibrant areas of London, just a couple of minutes' walk from South Kensington tube station.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)  Brand Description 

Hours:  Full time. The role may work across any day of the week, but given Sydney House Chelsea is busiest during the week, this does mean weekends off are possible. 

Bonus: We have a General Manager bonus scheme at all our hotels- we'll let you know all about this and GM perks and benefits at the interview! 

This role would suit an Operations/ Deputy Manager looking for their first GM appointment, or even an experienced hotel Head of Department, looking for a bigger and broader challenge. This is a very hands on role where as General Manager you will get involved in everything from taking part in the operation to managing the building itself. 

Our General Manager will:

• Be hands on and be involved in everything, from helping housekeeping and checking in guests to managing the P&L
• Ensure that overall sales and revenue targets meet budgeted targets agreed, and manage costs in line with revenue 
• Be charismatic and engaging
• Develop and lead the people culture of the property with engaging and committed communication
• Ensure that all the team are committed to exceeding guest expectations and enhancing the guest journey at every opportunity
• Have previous experience in a management role within a hotel operation 
• Have strong IT skills and be able to use digital platforms well 
• Work well with the central support teams, implementing group strategies whilst also driving local activity to make the hotel great!

Our GM's meet at least twice a year in person and also have fortnightly calls- so there is always an opportunity to ask questions, get support and find out what is going on across the business. 

To say thank you, we have many perks:

• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you. 

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here www.brownswordhotels.co.uk

If you're the type of person that likes to learn and share the wisdom, get in touch

Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)

The Brownsword Group has created arguably the most iconic collection of historic countryside and city centre hotels, all wonderful properties set within beautiful grounds and cities, all with their own stories to share. Generosity, quality, and welcoming hospitality is what they do very well. Being exceptional hoteliers has been the core of the operation, creating a successful hospitality business.

Reporting to the Regional General Manager, we are now looking for a hands on, operational Hotel Manager to lead our small hotel (21 bedrooms with breakfast offering) and it's team to success in Chelsea. We’re looking for a good manager, someone who knows what guest service is all about, whilst also being commercially minded. We want someone who will coach and develop the hotel team, whilst delivering great service and achieving the hotel's commercial goals. 

Location: A discreet, Georgian townhouse located just off the King’s Road, Sydney House Chelsea is understated but contemporary in style.

It gives our team the chance to work in one of the most popular and vibrant areas of London, just a couple of minutes' walk from South Kensington tube station.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)  Brand Description 

Hours:  Full time. The role may work across any day of the week, but given Sydney House Chelsea is busiest during the week, this does mean weekends off are possible. 

Bonus: We have a General Manager bonus scheme at all our hotels- we'll let you know all about this and GM perks and benefits at the interview! 

This role would suit an Operations/ Deputy Manager looking for their first GM appointment, or even an experienced hotel Head of Department, looking for a bigger and broader challenge. This is a very hands on role where as General Manager you will get involved in everything from taking part in the operation to managing the building itself. 

Our General Manager will:

• Be hands on and be involved in everything, from helping housekeeping and checking in guests to managing the P&L
• Ensure that overall sales and revenue targets meet budgeted targets agreed, and manage costs in line with revenue 
• Be charismatic and engaging
• Develop and lead the people culture of the property with engaging and committed communication
• Ensure that all the team are committed to exceeding guest expectations and enhancing the guest journey at every opportunity
• Have previous experience in a management role within a hotel operation 
• Have strong IT skills and be able to use digital platforms well 
• Work well with the central support teams, implementing group strategies whilst also driving local activity to make the hotel great!

Our GM's meet at least twice a year in person and also have fortnightly calls- so there is always an opportunity to ask questions, get support and find out what is going on across the business. 

To say thank you, we have many perks:

• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you. 

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here www.brownswordhotels.co.uk

If you're the type of person that likes to learn and share the wisdom, get in touch

Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)