We’re expanding! Join the Harpurhey team at our latest location and grow with us!

We are opening a brand new, state of the art family entertainment centre at Harpurhey Shopping Centre in July 2025. To build this happy Harpurhey team, we will be holding a Recruitment Event on 10th June 2025.

Do you have a passion for talking to people? Do you enjoy engaging with new faces every day? If so, then read on…

TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

We’re all about variety, so you won’t be stuck in one spot! You’ll be cross-skilled across all departments. Whether you’re helping guests at reception, leading a thrilling game, or shaking up drinks behind the bar, every day will bring something new.

A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too!

The Role

As a Customer Service Assistant on Reception, you will be the first point of contact for customer interactions and team communications. Part of your daily routine will involve managing bookings for our amazing activities, problem solving any issues that arise, assisting and providing information to customers.

You will eventually be trained across all key areas of the centre, including serving behind the bar and working in the kitchen. You’ll be hands-on in running our 4D Laser Arena, hosting immersive Escape Room experiences, and managing our Karaoke Rooms to keep the energy high and the fun flowing, this is to ensure that you are able to provide support to the team and deliver the best possible customer service.

You will work efficiently, show initiative and be a team player. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Previous experience, in a similar role, managing a busy booking sheet with multiple booking channels.
• Full of determination, enthusiasm, and be able to work in fast-paced environment
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful

• Can multi-task, demonstrate exceptional organisational skills, and strong attention to detail

Our Fantastic Benefits

• Free Bowling for family and friends
• Free Food when on shift for more than 6 hours
• On the Spot Rewards
• Tenpin Treats – our benefits platform for exclusive discounts and wellness perks.
• Medicash – covering your everyday dental, optical, physio, and wellness expenses.
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• Enhanced Maternity, Paternity, Adoption leave

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2-minute application. If your application is successful to interview stage, you will be invited to our Recruitment Event on 10th June 2025.

We’re expanding! Join the Harpurhey team at our latest location and grow with us!

We are opening a brand new, state of the art family entertainment centre at Harpurhey Shopping Centre in July 2025. To build this happy Harpurhey team, we will be holding a Recruitment Event on 10th June 2025.

Do you have a passion for talking to people? Do you enjoy engaging with new faces every day? If so, then read on…

TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

We’re all about variety, so you won’t be stuck in one spot! You’ll be cross-skilled across all departments. Whether you’re helping guests at reception, leading a thrilling game, or shaking up drinks behind the bar, every day will bring something new.

A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too!

The Role

As a Customer Service Assistant on Reception, you will be the first point of contact for customer interactions and team communications. Part of your daily routine will involve managing bookings for our amazing activities, problem solving any issues that arise, assisting and providing information to customers.

You will eventually be trained across all key areas of the centre, including serving behind the bar and working in the kitchen. You’ll be hands-on in running our 4D Laser Arena, hosting immersive Escape Room experiences, and managing our Karaoke Rooms to keep the energy high and the fun flowing, this is to ensure that you are able to provide support to the team and deliver the best possible customer service.

You will work efficiently, show initiative and be a team player. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Previous experience, in a similar role, managing a busy booking sheet with multiple booking channels.
• Full of determination, enthusiasm, and be able to work in fast-paced environment
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful

• Can multi-task, demonstrate exceptional organisational skills, and strong attention to detail

Our Fantastic Benefits

• Free Bowling for family and friends
• Free Food when on shift for more than 6 hours
• On the Spot Rewards
• Tenpin Treats – our benefits platform for exclusive discounts and wellness perks.
• Medicash – covering your everyday dental, optical, physio, and wellness expenses.
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• Enhanced Maternity, Paternity, Adoption leave

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2-minute application. If your application is successful to interview stage, you will be invited to our Recruitment Event on 10th June 2025.