Reporting to the People and Culture Director, this role focuses on aligning learning strategies with business goals, fostering a culture of continuous improvement, and ensuring the organisation remains competitive in a rapidly evolving landscape.

About the Role

Learning and Development

• Develop innovative learning strategies and training curricula to enhance service standards and employee engagement.
• Leverage cutting-edge learning technologies, including managing the organisation’s Learning Management System.
• Foster cross-departmental training and collaboration through tailored inter-property exposure programmes.

Performance Management

• Oversee performance management systems to drive clarity, accountability, and motivation across the organisation.
• Collaborate with leaders to identify performance gaps and develop targeted interventions.

Succession Planning

• Implement a robust succession planning framework to ensure continuity in leadership and service excellence.
• Identify high-potential talent and design personalised development plans for future leaders.

Leadership Development

• Create and deliver leadership programmes to prepare team members for senior roles.
• Facilitate executive coaching and mentorship initiatives.

Stakeholder Engagement

• Partner with department heads to align learning programmes with business priorities and guest expectations.
• Manage relationships with external training vendors to deliver world-class learning solutions.

Measurement and Improvement

• Establish metrics to assess the impact of L&D initiatives and refine strategies based on data-driven insights.
• Showcase the effectiveness of programmes through detailed reporting on employee engagement and guest satisfaction outcomes.

Budget and Team Leadership

• Manage the learning and performance budget, ensuring cost-effective solutions.
• Mentor and inspire the People & Culture team to foster a culture of excellence and innovation

About You

• Bachelor’s degree in Organisational Development, Business Psychology, Human Resources or a related field.
• Minimum 8 years of experience in L&D with at least 3 years in a senior leadership role within luxury hospitality (private membership club experience preferred).
• Solid experience in designing and implementing effective L&D strategies to drive for performance and foster a learning culture; creating training curriculum and learning solutions according to business goals and company values; and facilitating employee engagement through innovative initiatives.
• Strategic thinker with the ability to align learning initiatives to brand identity and business goals.
• Strong leadership and people management skills with a collaborative approach.
• Excellent communication, storytelling, and relationship-building skills.
• Passion for creating memorable guest experiences through employee empowerment and skill enhancement.

In return, we offer an excellent range of rewards and benefits, including:

• Private medical benefits
• Discounts on food & beverage in our restaurants and sister businesses
• An exciting range of learning and development programmes & opportunities for continual progression
• Enhanced maternity pay
• Enhanced sickness pay
• Complimentary meals while on shift
• Employee Assistance Programme & Occupational health nurse
• Birthday extra day off

About Us

Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Note: Recruitment agencies, we love what you do, but this time we’ve got it covered—so no need to call us. Thanks for understanding!

Reporting to the People and Culture Director, this role focuses on aligning learning strategies with business goals, fostering a culture of continuous improvement, and ensuring the organisation remains competitive in a rapidly evolving landscape.

About the Role

Learning and Development

• Develop innovative learning strategies and training curricula to enhance service standards and employee engagement.
• Leverage cutting-edge learning technologies, including managing the organisation’s Learning Management System.
• Foster cross-departmental training and collaboration through tailored inter-property exposure programmes.

Performance Management

• Oversee performance management systems to drive clarity, accountability, and motivation across the organisation.
• Collaborate with leaders to identify performance gaps and develop targeted interventions.

Succession Planning

• Implement a robust succession planning framework to ensure continuity in leadership and service excellence.
• Identify high-potential talent and design personalised development plans for future leaders.

Leadership Development

• Create and deliver leadership programmes to prepare team members for senior roles.
• Facilitate executive coaching and mentorship initiatives.

Stakeholder Engagement

• Partner with department heads to align learning programmes with business priorities and guest expectations.
• Manage relationships with external training vendors to deliver world-class learning solutions.

Measurement and Improvement

• Establish metrics to assess the impact of L&D initiatives and refine strategies based on data-driven insights.
• Showcase the effectiveness of programmes through detailed reporting on employee engagement and guest satisfaction outcomes.

Budget and Team Leadership

• Manage the learning and performance budget, ensuring cost-effective solutions.
• Mentor and inspire the People & Culture team to foster a culture of excellence and innovation

About You

• Bachelor’s degree in Organisational Development, Business Psychology, Human Resources or a related field.
• Minimum 8 years of experience in L&D with at least 3 years in a senior leadership role within luxury hospitality (private membership club experience preferred).
• Solid experience in designing and implementing effective L&D strategies to drive for performance and foster a learning culture; creating training curriculum and learning solutions according to business goals and company values; and facilitating employee engagement through innovative initiatives.
• Strategic thinker with the ability to align learning initiatives to brand identity and business goals.
• Strong leadership and people management skills with a collaborative approach.
• Excellent communication, storytelling, and relationship-building skills.
• Passion for creating memorable guest experiences through employee empowerment and skill enhancement.

In return, we offer an excellent range of rewards and benefits, including:

• Private medical benefits
• Discounts on food & beverage in our restaurants and sister businesses
• An exciting range of learning and development programmes & opportunities for continual progression
• Enhanced maternity pay
• Enhanced sickness pay
• Complimentary meals while on shift
• Employee Assistance Programme & Occupational health nurse
• Birthday extra day off

About Us

Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Note: Recruitment agencies, we love what you do, but this time we’ve got it covered—so no need to call us. Thanks for understanding!