Celebrating our first anniversary, The BoTree has been awarded the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre. 

At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive.

We are now seeking an exceptional Guest Communication Agent to work with our talented team in delivering unparalleled guest experiences and pro-active communication.

As a , you are part of the front office team, ensuring the delivery of an exceptional guest experience.

Our Guest Communication Agent key responsibilities:

·         Part of the front office team, ensuring smooth daily operations and guest communication and satisfaction.

·         Ensure guest satisfaction through warm and welcoming guest service skills.

·         Support sustainability initiatives and energy-saving projects.

·         Foster a culture of guest excellence, service and welcome.

What We’re Looking For in our Guest Communication Agent:

·         Experience in guest communication roles within luxury hotels.

·         Effective knowledge of front office systems and front desk procedures.

·         A passion for sustainability, luxury hospitality and guest satisfaction.

Full-time onsite role: 40 hours per week, with a flexible rota including weekends.

Our benefits:

·         Cycle to work scheme.

·         Dedicated employee assistance program through Health Assured.

·         Wagestream financial wellbeing program.

·         Complimentary overnight stay at one of our hotels to celebrate your work anniversary.

·         An extra day off on your birthday.

·         Recommend a Friend bonus: up to £750.

·         Discounted hotel rooms through Preferred Hotels.

·         28 days holiday per year, including public and bank holidays.

·         Meals provided while on duty.

If you’re passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we’d love to hear from you. Apply now to join The BoTree team!

Celebrating our first anniversary, The BoTree has been awarded the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre. 

At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive.

We are now seeking an exceptional Guest Communication Agent to work with our talented team in delivering unparalleled guest experiences and pro-active communication.

As a , you are part of the front office team, ensuring the delivery of an exceptional guest experience.

Our Guest Communication Agent key responsibilities:

·         Part of the front office team, ensuring smooth daily operations and guest communication and satisfaction.

·         Ensure guest satisfaction through warm and welcoming guest service skills.

·         Support sustainability initiatives and energy-saving projects.

·         Foster a culture of guest excellence, service and welcome.

What We’re Looking For in our Guest Communication Agent:

·         Experience in guest communication roles within luxury hotels.

·         Effective knowledge of front office systems and front desk procedures.

·         A passion for sustainability, luxury hospitality and guest satisfaction.

Full-time onsite role: 40 hours per week, with a flexible rota including weekends.

Our benefits:

·         Cycle to work scheme.

·         Dedicated employee assistance program through Health Assured.

·         Wagestream financial wellbeing program.

·         Complimentary overnight stay at one of our hotels to celebrate your work anniversary.

·         An extra day off on your birthday.

·         Recommend a Friend bonus: up to £750.

·         Discounted hotel rooms through Preferred Hotels.

·         28 days holiday per year, including public and bank holidays.

·         Meals provided while on duty.

If you’re passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we’d love to hear from you. Apply now to join The BoTree team!