About The BoTree

At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.

We are looking for a Guest Communication Agent to join our Front Office Team. This role plays a key part in delivering exceptional guest experiences through proactive communication, ensuring guests receive a seamless, personalised and responsive service throughout their journey. Working closely with the Front Office leadership team, you will support the delivery of outstanding guest satisfaction whilst creating memorable experiences that reflect The BoTree's luxury standards and values.

The Role

Key responsibilities include:

• Act as part of the Front Office Team, ensuring smooth daily operations and exceptional guest communication throughout the guest journey.
• Deliver warm, welcoming and professional service, ensuring every guest interaction reflects The BoTree's luxury standards.
• Respond promptly and effectively to guest enquiries, requests and feedback through a variety of communication channels.
• Build strong relationships with guests, anticipating their needs and ensuring a personalised and memorable experience.
• Maintain accurate guest information and records using Front Office systems and procedures.
• Support guest satisfaction by taking ownership of requests and following them through to resolution.
• Liaise closely with Front Office, Housekeeping, Engineering, Security and other operational departments to ensure seamless communication and service delivery.
• Promote hotel facilities, services and local recommendations to enhance the overall guest experience.
• Support sustainability initiatives and energy-saving projects in line with The BoTree's values and commitments.
• Foster a culture of guest excellence, service and genuine hospitality, contributing to a positive and collaborative team environment.

About You

You will have experience within a guest-facing hospitality environment, ideally within a luxury hotel, and understand the important role that communication plays in creating memorable guest experiences.

Passionate about hospitality, you will take pride in delivering personalised service, resolving guest enquiries efficiently and creating positive experiences through every interaction.

You bring energy, a positive attitude and a willingness to help wherever needed, contributing to a culture where both guests and team members can flourish.

We're looking for someone with:

• A passion for luxury hospitality and delivering exceptional guest experiences.
• Experience in a guest communication or guest service role, ideally within a luxury hotel environment.
• Knowledge of Front Office systems and guest service procedures.
• Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
• Excellent organisational skills and the ability to remain calm and effective in a fast-paced environment.
• A positive, professional and collaborative approach, with the confidence to build strong relationships across the hotel.
• A commitment to sustainability and responsible hospitality.
• A flexible and adaptable approach to working hours and operational demands.

What We Offer

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• ‘Stream’ financial wellbeing programme.
• Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
• An extra day’s holiday on your birthday.
• Hilton Go Travel Programme for Team Members and Family and Friends.
• Recommend a friend bonus up to £750.
• 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
• 2 paid community days per year.
• Meals provided while on duty.

Join Us

At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow.

If you are passionate about delivering exceptional guest experiences through outstanding communication and personalised service, we'd love to hear from you.

Be part of something extraordinary. Be part of The BoTree.

About The BoTree

At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.

We are looking for a Guest Communication Agent to join our Front Office Team. This role plays a key part in delivering exceptional guest experiences through proactive communication, ensuring guests receive a seamless, personalised and responsive service throughout their journey. Working closely with the Front Office leadership team, you will support the delivery of outstanding guest satisfaction whilst creating memorable experiences that reflect The BoTree's luxury standards and values.

The Role

Key responsibilities include:

• Act as part of the Front Office Team, ensuring smooth daily operations and exceptional guest communication throughout the guest journey.
• Deliver warm, welcoming and professional service, ensuring every guest interaction reflects The BoTree's luxury standards.
• Respond promptly and effectively to guest enquiries, requests and feedback through a variety of communication channels.
• Build strong relationships with guests, anticipating their needs and ensuring a personalised and memorable experience.
• Maintain accurate guest information and records using Front Office systems and procedures.
• Support guest satisfaction by taking ownership of requests and following them through to resolution.
• Liaise closely with Front Office, Housekeeping, Engineering, Security and other operational departments to ensure seamless communication and service delivery.
• Promote hotel facilities, services and local recommendations to enhance the overall guest experience.
• Support sustainability initiatives and energy-saving projects in line with The BoTree's values and commitments.
• Foster a culture of guest excellence, service and genuine hospitality, contributing to a positive and collaborative team environment.

About You

You will have experience within a guest-facing hospitality environment, ideally within a luxury hotel, and understand the important role that communication plays in creating memorable guest experiences.

Passionate about hospitality, you will take pride in delivering personalised service, resolving guest enquiries efficiently and creating positive experiences through every interaction.

You bring energy, a positive attitude and a willingness to help wherever needed, contributing to a culture where both guests and team members can flourish.

We're looking for someone with:

• A passion for luxury hospitality and delivering exceptional guest experiences.
• Experience in a guest communication or guest service role, ideally within a luxury hotel environment.
• Knowledge of Front Office systems and guest service procedures.
• Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
• Excellent organisational skills and the ability to remain calm and effective in a fast-paced environment.
• A positive, professional and collaborative approach, with the confidence to build strong relationships across the hotel.
• A commitment to sustainability and responsible hospitality.
• A flexible and adaptable approach to working hours and operational demands.

What We Offer

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• ‘Stream’ financial wellbeing programme.
• Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
• An extra day’s holiday on your birthday.
• Hilton Go Travel Programme for Team Members and Family and Friends.
• Recommend a friend bonus up to £750.
• 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
• 2 paid community days per year.
• Meals provided while on duty.

Join Us

At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow.

If you are passionate about delivering exceptional guest experiences through outstanding communication and personalised service, we'd love to hear from you.

Be part of something extraordinary. Be part of The BoTree.