Guest Relations Manager

About The BoTree

At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.

We are looking for a Guest Relations Manager to join our Front Office management team. You will lead and guide the team through daily operations, champion warm and personalised service, and help ensure every guest feels safe, welcomed and well cared for. Through your knowledge, expertise and personality, you will inspire memorable guest experiences that reflect The BoTree's luxury standards and values.

The Role

Key responsibilities include:

• Support the Front Office team, with smooth daily operations and consistently high standards of guest service.
• Ensure guest safety, comfort and satisfaction throughout the stay, responding promptly to issues and requests.
• Create a warm welcome and a culture of guest excellence through attentive, personalised service.
• Support the team in handling arrivals, departures and front desk procedures accurately and efficiently.
• Coach and support colleagues to deliver confident service and resolve guest concerns professionally.
• Build relationships with guests, anticipate their needs and help create exceptional experiences.
• Use Front Office systems and guest information accurately to support effective service and communication.
• Work closely with colleagues across the hotel to coordinate guest requests and maintain smooth operations.
• Support sustainability initiatives and energy-saving projects in line with The BoTree’s values.
• Lead by example, fostering a positive team environment and a consistent culture of welcome and service.

About You

You will have experience in a duty management role within a luxury hotel, with sound knowledge of Front Office systems and front desk procedures.

You will combine confident leadership with a genuine commitment to guest satisfaction. You will be comfortable guiding a team, responding to changing priorities and maintaining excellent service standards throughout each shift.

You will share our passion for luxury hospitality and sustainability. This is a full-time, onsite role of 40 hours per week, with a flexible rota that includes weekends.

We're looking for someone with:

• Experience in duty management within a luxury hotel.
• Effective knowledge of Front Office systems and front desk procedures.
• The ability to guide and support a Front Office team.
• Excellent guest service skills and a commitment to safety and satisfaction.
• Strong communication and interpersonal skills with guests and colleagues.
• A calm, organised and professional approach to daily operations.
• A passion for luxury hospitality, sustainability and exceptional guest experiences.

What we offer

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• ‘Stream’ financial wellbeing programme.
• Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
• An extra day’s holiday on your birthday.
• Hilton Go Travel Programme for Team Members and Family and Friends.
• Recommend a friend bonus up to £750.
• 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
• 2 paid community days per year.
• Meals provided while on duty.

Join Us

At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow.

If you are ready to lead a team that delivers thoughtful, memorable guest experiences, we would love to hear from you.

Be part of something extraordinary. Be part of The BoTree.

About The BoTree

At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.

We are looking for a Guest Relations Manager to join our Front Office management team. You will lead and guide the team through daily operations, champion warm and personalised service, and help ensure every guest feels safe, welcomed and well cared for. Through your knowledge, expertise and personality, you will inspire memorable guest experiences that reflect The BoTree's luxury standards and values.

The Role

Key responsibilities include:

• Support the Front Office team, with smooth daily operations and consistently high standards of guest service.
• Ensure guest safety, comfort and satisfaction throughout the stay, responding promptly to issues and requests.
• Create a warm welcome and a culture of guest excellence through attentive, personalised service.
• Support the team in handling arrivals, departures and front desk procedures accurately and efficiently.
• Coach and support colleagues to deliver confident service and resolve guest concerns professionally.
• Build relationships with guests, anticipate their needs and help create exceptional experiences.
• Use Front Office systems and guest information accurately to support effective service and communication.
• Work closely with colleagues across the hotel to coordinate guest requests and maintain smooth operations.
• Support sustainability initiatives and energy-saving projects in line with The BoTree’s values.
• Lead by example, fostering a positive team environment and a consistent culture of welcome and service.

About You

You will have experience in a duty management role within a luxury hotel, with sound knowledge of Front Office systems and front desk procedures.

You will combine confident leadership with a genuine commitment to guest satisfaction. You will be comfortable guiding a team, responding to changing priorities and maintaining excellent service standards throughout each shift.

You will share our passion for luxury hospitality and sustainability. This is a full-time, onsite role of 40 hours per week, with a flexible rota that includes weekends.

We're looking for someone with:

• Experience in duty management within a luxury hotel.
• Effective knowledge of Front Office systems and front desk procedures.
• The ability to guide and support a Front Office team.
• Excellent guest service skills and a commitment to safety and satisfaction.
• Strong communication and interpersonal skills with guests and colleagues.
• A calm, organised and professional approach to daily operations.
• A passion for luxury hospitality, sustainability and exceptional guest experiences.

What we offer

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• ‘Stream’ financial wellbeing programme.
• Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
• An extra day’s holiday on your birthday.
• Hilton Go Travel Programme for Team Members and Family and Friends.
• Recommend a friend bonus up to £750.
• 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
• 2 paid community days per year.
• Meals provided while on duty.

Join Us

At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow.

If you are ready to lead a team that delivers thoughtful, memorable guest experiences, we would love to hear from you.

Be part of something extraordinary. Be part of The BoTree.