Join Our Award-Winning Team at The Fife Arms – Guest Experience Manager

Are you passionate about creating unforgettable guest experiences in a truly remarkable setting? We’re looking for a Guest Experience Manager to join our award-winning team at The Fife Arms, a luxury 5-star hotel located in the breathtaking village of Braemar, at the heart of the Cairngorms National Park.

Celebrated with 2 MICHELIN Keys and recently named No. 1 Hotel in Europe (Rest of UK) in the Condé Nast Traveller UK Readers' Choice Awards 2024, The Fife Arms offers a unique blend of art, history, and Highland hospitality.

We are proud to be recognised not only for our guest experiences but also as an exceptional employer—winners of Aberdeen City & Shire’s Employer of the Year and honoured for our dedication to staff wellbeing in the Northern Star Business Awards.

Your Role

As Guest Experience Manager, you will be the heartbeat of our guest journey—curating tailored, thoughtful, and truly bespoke experiences from arrival through to departure. You’ll work closely with teams across the hotel to ensure every detail exceeds expectations, managing key moments and interactions with a personal, polished approach.

You’ll also lead our Duty Manager team, acting as the key connector across departments to deliver

consistently seamless service in line with LQA and Fife Arms standards.

What You'll Be Doing

• Designing and coordinating elevated, personalised guest experiences with creativity and flair.
• Anticipating guest needs and identifying opportunities to surprise and delight.
• Organising bespoke moments, from engagement celebrations to unique Scottish Highland adventures.
• Being a visible presence throughout the hotel—engaging with guests, supporting staff, and enhancing every aspect of the stay.
• Leading the Duty Manager team and ensuring smooth cross-departmental collaboration.

Who We're Looking For

• Experience in a similar luxury hospitality role, ideally with LQA or Forbes background.
• Confident using Opera Cloud, Simphony, and SevenRooms.
• Passionate about hospitality with a natural, guest-focused approach.
• A calm, composed leader who thrives in a dynamic environment.
• Creative, curious, and enthusiastic—someone who finds joy in storytelling and detail.
• A genuine interest in art, culture, and creating immersive experiences.

Why Join Us?

• Relocation support to help you settle into Scottish Highland life
• 30 days annual leave
• A complimentary annual stay for you and a guest
• Enhanced pension scheme
• Complimentary meals and refreshments on shift
• Generous discounts across Artfarm properties in the UK, US, and Europe
• Regular staff social events and wellness benefits
• Career development tailored to your goals
• Life assurance and health support, including a health cash plan and EAP

About Us

The Fife Arms is part of Artfarm, a visionary independent hospitality group founded by Iwan and Manuela Wirth. Artfarm’s portfolio includes some of the most distinctive venues in the UK and abroad—from Mount St. Restaurant in London to Manuela in LA, and Cantina in Menorca.

With 46 unique rooms, the Albamhor Spa, and a variety of world-class dining venues—including The Clunie Dining Room, The Flying Stag Pub, Bertie’s Whisky Bar, and Elsa’s Art Deco Cocktail Bar—The Fife Arms offers a one-of-a-kind guest experience rooted in place, people, and creativity.

Ready to craft extraordinary moments in an extraordinary place? Apply now and become part of something truly special.

Join Our Award-Winning Team at The Fife Arms – Guest Experience Manager

Are you passionate about creating unforgettable guest experiences in a truly remarkable setting? We’re looking for a Guest Experience Manager to join our award-winning team at The Fife Arms, a luxury 5-star hotel located in the breathtaking village of Braemar, at the heart of the Cairngorms National Park.

Celebrated with 2 MICHELIN Keys and recently named No. 1 Hotel in Europe (Rest of UK) in the Condé Nast Traveller UK Readers' Choice Awards 2024, The Fife Arms offers a unique blend of art, history, and Highland hospitality.

We are proud to be recognised not only for our guest experiences but also as an exceptional employer—winners of Aberdeen City & Shire’s Employer of the Year and honoured for our dedication to staff wellbeing in the Northern Star Business Awards.

Your Role

As Guest Experience Manager, you will be the heartbeat of our guest journey—curating tailored, thoughtful, and truly bespoke experiences from arrival through to departure. You’ll work closely with teams across the hotel to ensure every detail exceeds expectations, managing key moments and interactions with a personal, polished approach.

You’ll also lead our Duty Manager team, acting as the key connector across departments to deliver

consistently seamless service in line with LQA and Fife Arms standards.

What You'll Be Doing

• Designing and coordinating elevated, personalised guest experiences with creativity and flair.
• Anticipating guest needs and identifying opportunities to surprise and delight.
• Organising bespoke moments, from engagement celebrations to unique Scottish Highland adventures.
• Being a visible presence throughout the hotel—engaging with guests, supporting staff, and enhancing every aspect of the stay.
• Leading the Duty Manager team and ensuring smooth cross-departmental collaboration.

Who We're Looking For

• Experience in a similar luxury hospitality role, ideally with LQA or Forbes background.
• Confident using Opera Cloud, Simphony, and SevenRooms.
• Passionate about hospitality with a natural, guest-focused approach.
• A calm, composed leader who thrives in a dynamic environment.
• Creative, curious, and enthusiastic—someone who finds joy in storytelling and detail.
• A genuine interest in art, culture, and creating immersive experiences.

Why Join Us?

• Relocation support to help you settle into Scottish Highland life
• 30 days annual leave
• A complimentary annual stay for you and a guest
• Enhanced pension scheme
• Complimentary meals and refreshments on shift
• Generous discounts across Artfarm properties in the UK, US, and Europe
• Regular staff social events and wellness benefits
• Career development tailored to your goals
• Life assurance and health support, including a health cash plan and EAP

About Us

The Fife Arms is part of Artfarm, a visionary independent hospitality group founded by Iwan and Manuela Wirth. Artfarm’s portfolio includes some of the most distinctive venues in the UK and abroad—from Mount St. Restaurant in London to Manuela in LA, and Cantina in Menorca.

With 46 unique rooms, the Albamhor Spa, and a variety of world-class dining venues—including The Clunie Dining Room, The Flying Stag Pub, Bertie’s Whisky Bar, and Elsa’s Art Deco Cocktail Bar—The Fife Arms offers a one-of-a-kind guest experience rooted in place, people, and creativity.

Ready to craft extraordinary moments in an extraordinary place? Apply now and become part of something truly special.