Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

www.theinnatlittlewashington.com

SUMMARY

Lead all daily Front Office operations and deliver a Five-star, Five-diamond experience to all guests. Maintain all aspects of the front desk and valet area to ensure a luxury experience. Serve as the leader of the Front Office department and manage the teamwork between the Front Office and Dining room team.  This position requires high engagement skills at the Five-star level and will be the driver behind our guest experience.  The role also requires the ability to work closely with the 3 Michelin Start dining room.

ESSENTIAL FUNCTIONS

1.       This position is a strong ambassador for The Inn in all their interactions with our guests – those staying overnight in one of our 24 beautiful guest suites, as well as those dining with us in our world-famous dining room

2.       Oversee Front Desk Managers, Front Office, Valet and Guest service team

3.       Demonstrate excellent communication skills and meet the expectations of a 5 Star/5 Diamond property by providing exemplary guest service skills

4.       Strong multi-tasking of front office duties which include, but not limited to, checking guests in/out, seating guests in the dining room or living room, answer telephone calls, check emails, relaying guest requests, walking food and checking the guests’ coats

5.       Assist the Director of Rooms to oversee all Front Office operations, which include, but not limited to, seeing that all assigned projects are completed, managing day-to-day operations, ensure all front office employees are meeting the Forbes Standards, develop goals and objectives to improve the department and ensure all front desk employees are in compliance with policies and procedures

6.       Collaborate with accounting team to ensure Front Office adheres to monthly budget set by accounting

7.       Ensure new team members are all and follow our on-boarding plan.

8.       Maintain selection, staffing, training, supervision, grooming and conduct standards within area of responsibility

9.       Ensure all guest issues are followed up on and resolved and appropriate departments are notified

10.   Monitor the staffing levels to ensure it meets the demand

11.   Ensure that the lobby and public areas are clean and neat

13.   An eagerness to learn with a positive attitude

14.    Able to take constructive criticism to help improve faults

15.    Coordinate with Housekeeping and Engineering department to complete any projects that need attention

16.    Work closely with both the Dining Room and Culinary team to ensure all guest requests are communicated

17.    Print daily front desk reports and communicate any pertinent information to each department, which include, but not limited to, special requests, VIP’s, dietary restrictions, and special billing instructions

18.    Meet Forbes Standards in all daily operations and guest interactions

19.    Demonstrate proficiency with Resortsuite and Tock software

20.    Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner

21.    Take ownership and resolve all guest issues in a timely and professional manner

22.    Assign dining room seating strategically to maximize nightly covers and efficient flow of guests

23.    Must maintain professional etiquette with all guests and employees

24.    Constantly monitor the lobby, public areas, and front driveway to ensure the areas are clean and free of debris

25.    Demonstrate a thorough knowledge of the Inn and its history

26.    Keep in constant communication with Housekeeping with checked out rooms, turn-up rooms and turn-down rooms

QUALIFICATIONS

Required

1.       2-3 years of Front Office Manager experience or comparable experience

2.       1-2 years of experience in a 4- or 5-star luxury property

3.       Strong leadership skills

4.       Must be able to work weekends, holidays and have a flexible work schedule

5.       Ability to make strong connections with guests

6.       Microsoft Office knowledge

7.       Excellent communication skills

8.       Must be at least 21 years of age

9.       Must be well-groomed and well-presented with no visible tattoos

Desirable

 1.       Familiarity with Forbes Standards

2.       Ability to communicate in a language other than English, preferably Spanish or French

3.       Certification in alcohol awareness program

4.       Certification in CPR

5.       Prior experience with Resortsuite and Tock

SKILLS

1.       Ability to communicate in English both orally and in writing

2.       Strong interpersonal communication skills both verbal and written

3.       Must always be organized and maintain cleanliness of the front desk

4.       Ability to speak using clear and professional language

5.       Ability to multi-task in a fast-paced environment

6.       Ability to process all payments, including credit card, cash, and gift certificates

7.       Ability to cross-train across multiple departments and assist when needed

8.       Ability to assist guests with questions about the property, history of the Inn, surrounding areas and the amenities and packages offered at the Inn

9.       Ability to hold staff accountable through coaching and counseling

PHYSICAL DEMANDS

1.       Must be able to lift 30+ lbs.

2.       Able to stand, bend and walk for extended periods of time

3.       Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

www.theinnatlittlewashington.com

SUMMARY

Lead all daily Front Office operations and deliver a Five-star, Five-diamond experience to all guests. Maintain all aspects of the front desk and valet area to ensure a luxury experience. Serve as the leader of the Front Office department and manage the teamwork between the Front Office and Dining room team.  This position requires high engagement skills at the Five-star level and will be the driver behind our guest experience.  The role also requires the ability to work closely with the 3 Michelin Start dining room.

ESSENTIAL FUNCTIONS

1.       This position is a strong ambassador for The Inn in all their interactions with our guests – those staying overnight in one of our 24 beautiful guest suites, as well as those dining with us in our world-famous dining room

2.       Oversee Front Desk Managers, Front Office, Valet and Guest service team

3.       Demonstrate excellent communication skills and meet the expectations of a 5 Star/5 Diamond property by providing exemplary guest service skills

4.       Strong multi-tasking of front office duties which include, but not limited to, checking guests in/out, seating guests in the dining room or living room, answer telephone calls, check emails, relaying guest requests, walking food and checking the guests’ coats

5.       Assist the Director of Rooms to oversee all Front Office operations, which include, but not limited to, seeing that all assigned projects are completed, managing day-to-day operations, ensure all front office employees are meeting the Forbes Standards, develop goals and objectives to improve the department and ensure all front desk employees are in compliance with policies and procedures

6.       Collaborate with accounting team to ensure Front Office adheres to monthly budget set by accounting

7.       Ensure new team members are all and follow our on-boarding plan.

8.       Maintain selection, staffing, training, supervision, grooming and conduct standards within area of responsibility

9.       Ensure all guest issues are followed up on and resolved and appropriate departments are notified

10.   Monitor the staffing levels to ensure it meets the demand

11.   Ensure that the lobby and public areas are clean and neat

13.   An eagerness to learn with a positive attitude

14.    Able to take constructive criticism to help improve faults

15.    Coordinate with Housekeeping and Engineering department to complete any projects that need attention

16.    Work closely with both the Dining Room and Culinary team to ensure all guest requests are communicated

17.    Print daily front desk reports and communicate any pertinent information to each department, which include, but not limited to, special requests, VIP’s, dietary restrictions, and special billing instructions

18.    Meet Forbes Standards in all daily operations and guest interactions

19.    Demonstrate proficiency with Resortsuite and Tock software

20.    Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner

21.    Take ownership and resolve all guest issues in a timely and professional manner

22.    Assign dining room seating strategically to maximize nightly covers and efficient flow of guests

23.    Must maintain professional etiquette with all guests and employees

24.    Constantly monitor the lobby, public areas, and front driveway to ensure the areas are clean and free of debris

25.    Demonstrate a thorough knowledge of the Inn and its history

26.    Keep in constant communication with Housekeeping with checked out rooms, turn-up rooms and turn-down rooms

QUALIFICATIONS

Required

1.       2-3 years of Front Office Manager experience or comparable experience

2.       1-2 years of experience in a 4- or 5-star luxury property

3.       Strong leadership skills

4.       Must be able to work weekends, holidays and have a flexible work schedule

5.       Ability to make strong connections with guests

6.       Microsoft Office knowledge

7.       Excellent communication skills

8.       Must be at least 21 years of age

9.       Must be well-groomed and well-presented with no visible tattoos

Desirable

 1.       Familiarity with Forbes Standards

2.       Ability to communicate in a language other than English, preferably Spanish or French

3.       Certification in alcohol awareness program

4.       Certification in CPR

5.       Prior experience with Resortsuite and Tock

SKILLS

1.       Ability to communicate in English both orally and in writing

2.       Strong interpersonal communication skills both verbal and written

3.       Must always be organized and maintain cleanliness of the front desk

4.       Ability to speak using clear and professional language

5.       Ability to multi-task in a fast-paced environment

6.       Ability to process all payments, including credit card, cash, and gift certificates

7.       Ability to cross-train across multiple departments and assist when needed

8.       Ability to assist guests with questions about the property, history of the Inn, surrounding areas and the amenities and packages offered at the Inn

9.       Ability to hold staff accountable through coaching and counseling

PHYSICAL DEMANDS

1.       Must be able to lift 30+ lbs.

2.       Able to stand, bend and walk for extended periods of time

3.       Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing