The Training and Development Manager is responsible for creating, monitoring, and supporting training programs for all departments of the Inn at Little Washington and Patty O’s Café and Bakery. In addition, in partnership with HR and department leaders, they set performance metrics, evaluate productivity, and help employees create long-term career plans within our organization. They provide authentic, impactful coaching, direction, and support to all levels of the Inn at Little Washington and Patty O’s Café and Bakery.

Duties / Responsibilities

Onboarding

• Manages and facilitates the New Hire Orientation.
• Manages and facilitates service training courses about Forbes Standards, 3 Star Michelin and Relais Chateaux. Serve as the hotel champion promoting and creating learning activities to ensure employees learn and act on these standards every day.
• Partner with operations leaders to ensure compliance and obtaining over 95% scores with the Forbes audit.
• Create and implement the 30, 60 and 90-day check-in process with new hires. Support the managers and ensure compliance and timeline with these check-ins to ensure retention and engagement.
• Trains new facilitators and/or designated department trainers. Meet regularly with them to provide coaching.
• Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires.

• Support new project openings including restaurants, spa, pool, warehouse, and other projects as assigned.

Operational Learning

• Partners with hotel management team to determine performance gaps and advise on actions that are likely to meet those needs.
• Plans, design and co-facilitate training activities if/when training is part of the solution.
• Coach managers to ensure the necessary training and learning is conducted in departments on a consistent basis.

Management and Leadership training

·         Partners with HR Leadership create and implement new onboarding programs for leaders to ensure they are given the knowledge and skills to successfully complete their 90-day probationary.

• Help designing, facilitate and/or coaches others to facilitate management / compliance training programs.
• Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning.
•  Provide support to Managers in creating their annual business goals.
• Assist and attend Job Fairs organized by local colleges and community outreach organizations.

Compliance

• In collaboration with People & Culture leadership, manages all compliance and safety training related to the property.

General

·         Support HR Department with projects, events, and other administrative tasks, as assigned.

·         Conduct an Annual Learning needs assessment to determine the training goals for the property. Create and implement a training plan based on those goals.

·         Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies.

·         Prepares and maintain a monthly training calendar.

·         Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change.

·         Partner with DHR and Director of Finance to determine annual training budget. Adheres to the annual budget for all training programs, initiatives, and learning resources.

·         Stay up to date regarding learning and development trends.

·         Serve as the hotel Champion for property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to learning and development.

·         Monitor compliance with Annual training plan for all employees.

·         Assist with the development of strategic plans.

·         Assigning online training to new employees and annual training certifications through the HRIS system. Monitor and track compliance with these trainings.

• Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline.
• Develop, implement, and monitor training programs within all areas of the property.

·         Attend pre-shift meetings (all departments) to present training and standard updates.

·         Develop multimedia visual aids and presentations. Create testing and evaluation processes- in partnership with each department. Monitor progress, provide feedback and training metrics.

·         Provide support to set up classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops, servsafe classes, TIPS classes, and professional development.

QUALIFICATIONS

Required

·         A university degree or equivalent experience required.

·         Minimum of 3 years’ experience working in a managerial capacity.

·         3-5 years of prior experience working in Human Resources & Training and Development preferred.

·         Excellent verbal and written communication skills.

• Experience with technology or ability to learn quickly to include Microsoft Suite, email, and calendaring.
• Recruitment experience, to include full-life cycle employee support.
• Excellent time management skills with a proven ability to meet deadlines.
• Can-do attitude, receptive to feedback and expectation to be challenged- and to meet those challenges.

Desirable

·         Ability to communicate in a language other than English, preferably Spanish.

·         Prior experience working at luxury hotels and/or fine dining restaurant.

·         Prior experience with Forbes Standards, Relais and Chateaux and Michelin guide.

·         Experience in a teaching/learning environment to help support the fast paced, upcoming development of new programs & educational opportunities for employees.

SKILLS

·         Ability to input and retrieve computer data.

·         Ability to work independently and as part of a team with intuition to communicate information that affects all team members.

·         Ability to quickly learn new programs and troubleshoot system problems.

·         Ability to collaborate with training system administrator to resolve issues and find solutions.

·         Ability to multi-task and ask for help when needed.

·         Ability to use good judgment and maintain discretion and diplomacy while performing job duties.

·         Ability to promote a positive and supportive environment with employees, HR team members, and direct supervisor.

·         Ability to remain calm, courteous, and helpful.

·         Ability to communicate and express personal needs upon demand of environment.

·         Ability to prioritize, organize and follow-up.

·         Ability to maintain confidentiality of all staff and Inn information.

·         Ability to make suggestions to improve systems and processes based on experience.

·         Ability to work cohesively with other departments.

·         High energy, positive and polished demeanor.

Physical Requirements:

·         Prolonged periods of sitting at a desk and working on a computer.

·         Able to stand up for longer periods.

·         Must be able to lift to fifteen pounds at times.

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**

The Training and Development Manager is responsible for creating, monitoring, and supporting training programs for all departments of the Inn at Little Washington and Patty O’s Café and Bakery. In addition, in partnership with HR and department leaders, they set performance metrics, evaluate productivity, and help employees create long-term career plans within our organization. They provide authentic, impactful coaching, direction, and support to all levels of the Inn at Little Washington and Patty O’s Café and Bakery.

Duties / Responsibilities

Onboarding

• Manages and facilitates the New Hire Orientation.
• Manages and facilitates service training courses about Forbes Standards, 3 Star Michelin and Relais Chateaux. Serve as the hotel champion promoting and creating learning activities to ensure employees learn and act on these standards every day.
• Partner with operations leaders to ensure compliance and obtaining over 95% scores with the Forbes audit.
• Create and implement the 30, 60 and 90-day check-in process with new hires. Support the managers and ensure compliance and timeline with these check-ins to ensure retention and engagement.
• Trains new facilitators and/or designated department trainers. Meet regularly with them to provide coaching.
• Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires.

• Support new project openings including restaurants, spa, pool, warehouse, and other projects as assigned.

Operational Learning

• Partners with hotel management team to determine performance gaps and advise on actions that are likely to meet those needs.
• Plans, design and co-facilitate training activities if/when training is part of the solution.
• Coach managers to ensure the necessary training and learning is conducted in departments on a consistent basis.

Management and Leadership training

·         Partners with HR Leadership create and implement new onboarding programs for leaders to ensure they are given the knowledge and skills to successfully complete their 90-day probationary.

• Help designing, facilitate and/or coaches others to facilitate management / compliance training programs.
• Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning.
•  Provide support to Managers in creating their annual business goals.
• Assist and attend Job Fairs organized by local colleges and community outreach organizations.

Compliance

• In collaboration with People & Culture leadership, manages all compliance and safety training related to the property.

General

·         Support HR Department with projects, events, and other administrative tasks, as assigned.

·         Conduct an Annual Learning needs assessment to determine the training goals for the property. Create and implement a training plan based on those goals.

·         Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies.

·         Prepares and maintain a monthly training calendar.

·         Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change.

·         Partner with DHR and Director of Finance to determine annual training budget. Adheres to the annual budget for all training programs, initiatives, and learning resources.

·         Stay up to date regarding learning and development trends.

·         Serve as the hotel Champion for property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to learning and development.

·         Monitor compliance with Annual training plan for all employees.

·         Assist with the development of strategic plans.

·         Assigning online training to new employees and annual training certifications through the HRIS system. Monitor and track compliance with these trainings.

• Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline.
• Develop, implement, and monitor training programs within all areas of the property.

·         Attend pre-shift meetings (all departments) to present training and standard updates.

·         Develop multimedia visual aids and presentations. Create testing and evaluation processes- in partnership with each department. Monitor progress, provide feedback and training metrics.

·         Provide support to set up classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops, servsafe classes, TIPS classes, and professional development.

QUALIFICATIONS

Required

·         A university degree or equivalent experience required.

·         Minimum of 3 years’ experience working in a managerial capacity.

·         3-5 years of prior experience working in Human Resources & Training and Development preferred.

·         Excellent verbal and written communication skills.

• Experience with technology or ability to learn quickly to include Microsoft Suite, email, and calendaring.
• Recruitment experience, to include full-life cycle employee support.
• Excellent time management skills with a proven ability to meet deadlines.
• Can-do attitude, receptive to feedback and expectation to be challenged- and to meet those challenges.

Desirable

·         Ability to communicate in a language other than English, preferably Spanish.

·         Prior experience working at luxury hotels and/or fine dining restaurant.

·         Prior experience with Forbes Standards, Relais and Chateaux and Michelin guide.

·         Experience in a teaching/learning environment to help support the fast paced, upcoming development of new programs & educational opportunities for employees.

SKILLS

·         Ability to input and retrieve computer data.

·         Ability to work independently and as part of a team with intuition to communicate information that affects all team members.

·         Ability to quickly learn new programs and troubleshoot system problems.

·         Ability to collaborate with training system administrator to resolve issues and find solutions.

·         Ability to multi-task and ask for help when needed.

·         Ability to use good judgment and maintain discretion and diplomacy while performing job duties.

·         Ability to promote a positive and supportive environment with employees, HR team members, and direct supervisor.

·         Ability to remain calm, courteous, and helpful.

·         Ability to communicate and express personal needs upon demand of environment.

·         Ability to prioritize, organize and follow-up.

·         Ability to maintain confidentiality of all staff and Inn information.

·         Ability to make suggestions to improve systems and processes based on experience.

·         Ability to work cohesively with other departments.

·         High energy, positive and polished demeanor.

Physical Requirements:

·         Prolonged periods of sitting at a desk and working on a computer.

·         Able to stand up for longer periods.

·         Must be able to lift to fifteen pounds at times.

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**