*1st,2nd & 3rd Shifts*

SUMMARY: As a Font Desk Agent, you will be responsible for ensuring a positive and efficient guest experience managing reservations, check guests in and out, answer inquiries, handle complaints, and process payments.

KEY ACCOUNTABILITIES:

· Guest Service:

oGreeting guests, checking them in and out, distributing room keys, and providing information about the hotel and local area.

·Reservations:

oHandling reservations, cancellations, and modifications, and managing guest information.

·Payment Processing:

o Collecting payments for room charges and other services and maintaining accurate records.

·Communication:

o Answering phone calls, responding to emails, and resolving guest inquiries and complaints.

· Front Desk Operations:

o Maintaining a clean and organized front desk area, managing office supplies, and coordinating with other departments.

· Customer Service:

oProviding excellent customer service, ensuring guest satisfaction, and addressing any issues or concerns. 

QUALIFICATIONS (Select all that Apply):

·       Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.

·       Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

·       Communication Skills: Excellent verbal and written communication skills are essential for interacting with guests and staff.

·       Customer Service Skills: Ability to provide friendly, helpful, and efficient service to guests.

·       Problem-Solving Skills: Ability to handle guest complaints and resolve issues in a calm and professional manner.

·       Computer Skills: Proficiency in using hotel management software and other computer applications.

·       Cash Handling Skills: Ability to accurately process payments and make change.

·       Multitasking and Prioritization: Ability to manage multiple tasks and prioritize them effectively. 

COMPETENCIES:

·       Leadership

§  Collaborates effectively

§  Develops and Manages Talent

§  Communicates with Impact

·       Expertise & Judgement

§  Demonstrates Brand Knowledge

§  Applies Judgement

§  Takes Calculated Risks

·       Strategy & Innovation

§  Thinks Strategically

§  Inspires Creativity

§  Plans and Organizes

·       Execution

§  Demonstrates Hospitality Excellence

§  Delivers Results

§  Measures Outcomes

·       Credibility

§  Acts with Integrity

§  Displays Professionalism

§  Models Agility

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear

*1st,2nd & 3rd Shifts*

SUMMARY: As a Font Desk Agent, you will be responsible for ensuring a positive and efficient guest experience managing reservations, check guests in and out, answer inquiries, handle complaints, and process payments.

KEY ACCOUNTABILITIES:

· Guest Service:

oGreeting guests, checking them in and out, distributing room keys, and providing information about the hotel and local area.

·Reservations:

oHandling reservations, cancellations, and modifications, and managing guest information.

·Payment Processing:

o Collecting payments for room charges and other services and maintaining accurate records.

·Communication:

o Answering phone calls, responding to emails, and resolving guest inquiries and complaints.

· Front Desk Operations:

o Maintaining a clean and organized front desk area, managing office supplies, and coordinating with other departments.

· Customer Service:

oProviding excellent customer service, ensuring guest satisfaction, and addressing any issues or concerns. 

QUALIFICATIONS (Select all that Apply):

·       Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.

·       Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

·       Communication Skills: Excellent verbal and written communication skills are essential for interacting with guests and staff.

·       Customer Service Skills: Ability to provide friendly, helpful, and efficient service to guests.

·       Problem-Solving Skills: Ability to handle guest complaints and resolve issues in a calm and professional manner.

·       Computer Skills: Proficiency in using hotel management software and other computer applications.

·       Cash Handling Skills: Ability to accurately process payments and make change.

·       Multitasking and Prioritization: Ability to manage multiple tasks and prioritize them effectively. 

COMPETENCIES:

·       Leadership

§  Collaborates effectively

§  Develops and Manages Talent

§  Communicates with Impact

·       Expertise & Judgement

§  Demonstrates Brand Knowledge

§  Applies Judgement

§  Takes Calculated Risks

·       Strategy & Innovation

§  Thinks Strategically

§  Inspires Creativity

§  Plans and Organizes

·       Execution

§  Demonstrates Hospitality Excellence

§  Delivers Results

§  Measures Outcomes

·       Credibility

§  Acts with Integrity

§  Displays Professionalism

§  Models Agility

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear