Overview of the Role

Our Senior Account Manager Lead at The Menu Partners is responsible for the management, growth, and commercial success of a portfolio of designated customers. You will take full accountability for client relationships, contract negotiations, and overall performance metrics, ensuring delivery of service excellence and profitable outcomes.

You will also lead a team, typically comprising a Senior Account Manager, Account Manager, and National Account Coordinator, providing mentorship and direction to support both customer and team development.

Cross-functional collaboration with procurement, operations, and inventory teams is essential to ensure service levels, cost efficiencies, and availability targets are consistently met.

Key Responsibilities

• Lead and manage the Account Management team to ensure effective performance
• Oversee strategic customer relationships within the Consolidation sector
• Negotiate and manage customer contracts, renewals, and terms
• Drive commercial performance for individual customers and the broader sector
• Expand customer ranges by leveraging internal TMP businesses and partners
• Identify and implement cost-saving and service improvement initiatives
• Conduct regular client reviews and provide strategic feedback to senior leadership
• Collaborate with internal teams to align service delivery with customer expectations
• Stay informed of industry trends and provide relevant insights to clients
• Support the professional development of Account Managers within your team

Key Objectives

• Enhance the commercial performance of assigned customers and the Consolidation sector
• Secure new or extended customer contracts that align with strategic goals
• Increase product range penetration within each customer’s basket
• Transition nominated lines to wholesale alternatives in partnership with Procurement

Key Measurements

• Customer and sector-level financial performance
• Product range penetration relative to total customer basket
• Contract status, term length, and risk exposure
• Implementation and progress of strategic customer development plans

Non-Exhaustive Duties

This role may be required to undertake additional responsibilities as needed to meet the evolving needs of the business and department.

Overview of the Role

Our Senior Account Manager Lead at The Menu Partners is responsible for the management, growth, and commercial success of a portfolio of designated customers. You will take full accountability for client relationships, contract negotiations, and overall performance metrics, ensuring delivery of service excellence and profitable outcomes.

You will also lead a team, typically comprising a Senior Account Manager, Account Manager, and National Account Coordinator, providing mentorship and direction to support both customer and team development.

Cross-functional collaboration with procurement, operations, and inventory teams is essential to ensure service levels, cost efficiencies, and availability targets are consistently met.

Key Responsibilities

• Lead and manage the Account Management team to ensure effective performance
• Oversee strategic customer relationships within the Consolidation sector
• Negotiate and manage customer contracts, renewals, and terms
• Drive commercial performance for individual customers and the broader sector
• Expand customer ranges by leveraging internal TMP businesses and partners
• Identify and implement cost-saving and service improvement initiatives
• Conduct regular client reviews and provide strategic feedback to senior leadership
• Collaborate with internal teams to align service delivery with customer expectations
• Stay informed of industry trends and provide relevant insights to clients
• Support the professional development of Account Managers within your team

Key Objectives

• Enhance the commercial performance of assigned customers and the Consolidation sector
• Secure new or extended customer contracts that align with strategic goals
• Increase product range penetration within each customer’s basket
• Transition nominated lines to wholesale alternatives in partnership with Procurement

Key Measurements

• Customer and sector-level financial performance
• Product range penetration relative to total customer basket
• Contract status, term length, and risk exposure
• Implementation and progress of strategic customer development plans

Non-Exhaustive Duties

This role may be required to undertake additional responsibilities as needed to meet the evolving needs of the business and department.