Assistant Restaurant General Manager

ABOUT AMALFI’S & THE NICI

Perched above the Atlantic coastline, THE NICI Newquay brings a fresh approach to luxury hospitality, combining exceptional surroundings, vibrant dining and a relaxed yet sophisticated atmosphere.

At the heart of our food and beverage offering is Amalfi’s, our Italian-inspired restaurant celebrating Mediterranean flavours, exceptional hospitality and the unmistakable energy of coastal living.

We believe that luxury hospitality should feel effortless, personal and memorable. Behind that experience is a passionate team, exceptional attention to detail and an uncompromising commitment to standards.

With the exciting opening of Tucker Rocks planned for Spring 2027, our Food & Beverage operation is entering an important period of growth, creating genuine opportunities for ambitious hospitality professionals to develop their careers.

We are now looking for an exceptional Assistant General Manager to help lead Amalfi’s through its next chapter.

THE ROLE

We are looking for a leader, not simply a manager.

This is a highly visible, hands-on operational role for someone who thrives on the restaurant floor, inspires those around them and takes personal pride in delivering exceptional guest experiences.

Working closely with the Restaurant General Manager, you will be a driving force behind our service culture, operational standards and team performance.

You will lead by example, setting the pace, creating energy and ensuring that every guest receives the warm, attentive and polished service expected of THE NICI.

This is not a role for someone who prefers managing from behind a desk. We want someone who enjoys being in the heart of the operation, coaching the team, engaging with guests and taking ownership of the finer details that turn good service into exceptional hospitality.

You will be expected to challenge complacency, identify opportunities for improvement and consistently raise standards.

Our philosophy is simple:

“What we walk past, we accept – what we accept today becomes tomorrow’s standard.”

We want someone who lives and breathes that principle.

KEY RESPONSIBILITIES

1. Leadership & Operational Excellence

• Take an active, hands-on role in the daily management of Amalfi’s Restaurant, supporting breakfast, lunch, dinner and private dining operations.
• Lead service from the floor, maintaining a strong presence during key trading periods.
• Set and consistently maintain exceptional standards of service, presentation, cleanliness and attention to detail.
• Ensure every shift is professionally organised, with clear briefings, effective deployment and strong communication.
• Anticipate operational challenges and take proactive action before they affect the guest experience.
• Take ownership of service delivery in the absence of the Restaurant General Manager.
• Work collaboratively with the kitchen and wider hotel management teams to deliver a seamless guest experience.
• Demonstrate personal accountability and ensure that agreed standards are consistently delivered.

2. Guest Experience & Service Standards

• Be a visible and approachable host, building relationships with hotel residents, local guests and regular customers.
• Create a genuine culture of hospitality where guests feel recognised, valued and exceptionally well looked after.
• Ensure the team consistently delivers confident, knowledgeable and engaging service.
• Take personal ownership of guest feedback, resolving concerns promptly and professionally.
• Monitor guest satisfaction, reviews and feedback to identify recurring themes and opportunities for improvement.
• Champion the small details that elevate the guest experience, from recognising special occasions to anticipating individual needs.
• Maintain the balance between relaxed, personable hospitality and the precision expected of a luxury lifestyle destination.

3. People Leadership, Training & Development

• Inspire, motivate and develop the restaurant team through visible leadership and daily coaching.
• Create a positive, supportive and accountable working environment.
• Lead by example, demonstrating the behaviours, professionalism and service standards expected of every team member.
• Support recruitment, induction and structured onboarding of new employees.
• Ensure team members receive appropriate training in service standards, product knowledge, food, wine and cocktails.
• Conduct regular briefings and provide constructive feedback and recognition.
• Identify and develop future supervisors and managers, creating a strong internal talent pipeline.
• Address underperformance promptly, fairly and constructively.
• Foster a culture where everyone takes pride in their work and understands their contribution to the overall guest experience.

4. Commercial Awareness & Business Performance

• Support the Restaurant General Manager in achieving revenue, profitability and operational performance targets
• Drive sales through confident product knowledge, appropriate recommendations and effective upselling
• Monitor labour productivity, staffing levels and operational efficiency without compromising service standards.
• Assist with stock management, purchasing, wastage reduction and cost control
• Understand key restaurant performance indicators and contribute to continuous improvement
• Support initiatives to grow local business, repeat visits and restaurant reputation
• Identify opportunities to enhance the guest experience while improving commercial performance

5. Standards, Compliance & Accountability

• Maintain the highest standards of food safety, health and safety, hygiene and licensing compliance
• Ensure company policies, operational procedures and service standards are consistently followed.
• Take ownership of opening and closing procedures, daily checks and operational readiness.
• Maintain excellent communication between front of house, kitchen and the wider hotel.
• Demonstrate a proactive approach to identifying and resolving operational issues.
• Lead with integrity, professionalism and a genuine commitment to excellence.

This is more than an Assistant General Manager position. It is an opportunity to grow with one of Cornwall's most exciting hospitality developments.

With Tucker Rocks scheduled to open in Spring 2027, THE NICI Newquay will significantly expand its food and beverage offering.

This next phase creates an exciting opportunity for the successful candidate to become involved in the development and evolution of our wider restaurant operation.

Depending on performance, capability and business requirements, future opportunities may include:

• Supporting the pre-opening planning and operational launch of Tucker Rocks.
• Assisting with recruitment, training and development of new restaurant teams.
• Helping establish service standards, operational procedures and the guest experience for the new venue.
• Taking on increased leadership responsibilities across multiple food and beverage outlets.
• Progressing towards Restaurant General Manager, Food & Beverage Manager or wider operational leadership positions.

We are particularly interested in candidates who see this position as a stepping stone towards a senior hospitality leadership career.

For the right individual, this is an opportunity to make a real impact today while helping shape the future of Food & Beverage at THE NICI Newquay.

Essential Experience & Skills

• Previous experience in a supervisory or management role within a quality restaurant, luxury hotel or premium hospitality environment.
• A proven track record of delivering excellent guest service and maintaining high operational standards.
• Strong hands-on restaurant management experience, including leading busy services.
• The ability to motivate, coach and develop a diverse team.
• Excellent communication, organisational and interpersonal skills.
• Strong food and beverage knowledge, with an appreciation of quality ingredients, wines, cocktails and contemporary dining.
• Commercial awareness and an understanding of labour management, stock control and operational profitability.
• Confidence in handling guest feedback and resolving service challenges.
• Flexibility to work evenings, weekends and key trading periods.
• A genuine passion for hospitality and creating memorable guest experiences.

Desirable Experience

• Experience within a five-star hotel, luxury lifestyle property or premium independent restaurant.
• Previous involvement in restaurant openings or operational development.
• Experience delivering structured service training and team development programmes.
• Knowledge of Italian or Mediterranean cuisine and wine.
• Ambition to progress into senior restaurant or Food & Beverage management.

THE PERSON WE ARE LOOKING FOR

A natural leader. A passionate host. A champion of standards.

Our ideal candidate will be:

Hands-on and visible
Someone who leads from the front, enjoys being on the restaurant floor and is never afraid to roll up their sleeves.

Passionate about standards
Someone who notices the small details, challenges mediocrity and takes pride in getting things right every time.

An inspirational team leader
Someone who brings energy, positivity and accountability, helping others become the best versions of themselves.

Guest-focused
Someone who genuinely enjoys looking after people and understands that outstanding hospitality is about how we make guests feel.

Commercially aware
Someone who understands that excellent service, strong teams and commercial success go hand in hand.

Ambitious and forward-thinking
Someone who wants to develop their career, embrace new challenges and play a meaningful part in our future growth.

Resilient and adaptable
Someone who remains calm under pressure, takes ownership of challenges and consistently delivers, even during the busiest services.

WHAT SUCCESS LOOKS LIKE

The successful candidate will make a measurable difference to the restaurant through:

1. Consistent service excellence: Delivering a polished, engaging and memorable guest experience across every service.
2. Strong team performance: Building a confident, knowledgeable and motivated team that takes pride in its work.
3. Operational discipline: Ensuring standards are maintained consistently, regardless of who is on duty.
4. Improved guest satisfaction: Driving positive feedback, repeat business and a strong local reputation.
5. Commercial contribution: Supporting revenue growth, productivity and profitability without compromising quality.
6. Future readiness: Helping develop the people, processes and operational foundations needed to support the opening of Tucker Rocks.

WHY JOIN US?

At THE NICI Newquay, we are creating something special.

This is an opportunity to join an ambitious, growing hospitality business where individuality, passion and exceptional service are valued.

You will have the opportunity to work in a stunning coastal setting, alongside a passionate leadership team, while helping shape the future of our restaurant operations.

With the opening of Tucker Rocks in Spring 2027 and the continued development of THE NICI brand, there is genuine scope for professional development and career progression.

We are looking for someone who wants to make their mark, take ownership and grow with us.

If you are passionate about hospitality, thrive on leading from the front and believe that exceptional standards should never be negotiable, we would love to hear from you.

ABOUT AMALFI’S & THE NICI

Perched above the Atlantic coastline, THE NICI Newquay brings a fresh approach to luxury hospitality, combining exceptional surroundings, vibrant dining and a relaxed yet sophisticated atmosphere.

At the heart of our food and beverage offering is Amalfi’s, our Italian-inspired restaurant celebrating Mediterranean flavours, exceptional hospitality and the unmistakable energy of coastal living.

We believe that luxury hospitality should feel effortless, personal and memorable. Behind that experience is a passionate team, exceptional attention to detail and an uncompromising commitment to standards.

With the exciting opening of Tucker Rocks planned for Spring 2027, our Food & Beverage operation is entering an important period of growth, creating genuine opportunities for ambitious hospitality professionals to develop their careers.

We are now looking for an exceptional Assistant General Manager to help lead Amalfi’s through its next chapter.

THE ROLE

We are looking for a leader, not simply a manager.

This is a highly visible, hands-on operational role for someone who thrives on the restaurant floor, inspires those around them and takes personal pride in delivering exceptional guest experiences.

Working closely with the Restaurant General Manager, you will be a driving force behind our service culture, operational standards and team performance.

You will lead by example, setting the pace, creating energy and ensuring that every guest receives the warm, attentive and polished service expected of THE NICI.

This is not a role for someone who prefers managing from behind a desk. We want someone who enjoys being in the heart of the operation, coaching the team, engaging with guests and taking ownership of the finer details that turn good service into exceptional hospitality.

You will be expected to challenge complacency, identify opportunities for improvement and consistently raise standards.

Our philosophy is simple:

“What we walk past, we accept – what we accept today becomes tomorrow’s standard.”

We want someone who lives and breathes that principle.

KEY RESPONSIBILITIES

1. Leadership & Operational Excellence

• Take an active, hands-on role in the daily management of Amalfi’s Restaurant, supporting breakfast, lunch, dinner and private dining operations.
• Lead service from the floor, maintaining a strong presence during key trading periods.
• Set and consistently maintain exceptional standards of service, presentation, cleanliness and attention to detail.
• Ensure every shift is professionally organised, with clear briefings, effective deployment and strong communication.
• Anticipate operational challenges and take proactive action before they affect the guest experience.
• Take ownership of service delivery in the absence of the Restaurant General Manager.
• Work collaboratively with the kitchen and wider hotel management teams to deliver a seamless guest experience.
• Demonstrate personal accountability and ensure that agreed standards are consistently delivered.

2. Guest Experience & Service Standards

• Be a visible and approachable host, building relationships with hotel residents, local guests and regular customers.
• Create a genuine culture of hospitality where guests feel recognised, valued and exceptionally well looked after.
• Ensure the team consistently delivers confident, knowledgeable and engaging service.
• Take personal ownership of guest feedback, resolving concerns promptly and professionally.
• Monitor guest satisfaction, reviews and feedback to identify recurring themes and opportunities for improvement.
• Champion the small details that elevate the guest experience, from recognising special occasions to anticipating individual needs.
• Maintain the balance between relaxed, personable hospitality and the precision expected of a luxury lifestyle destination.

3. People Leadership, Training & Development

• Inspire, motivate and develop the restaurant team through visible leadership and daily coaching.
• Create a positive, supportive and accountable working environment.
• Lead by example, demonstrating the behaviours, professionalism and service standards expected of every team member.
• Support recruitment, induction and structured onboarding of new employees.
• Ensure team members receive appropriate training in service standards, product knowledge, food, wine and cocktails.
• Conduct regular briefings and provide constructive feedback and recognition.
• Identify and develop future supervisors and managers, creating a strong internal talent pipeline.
• Address underperformance promptly, fairly and constructively.
• Foster a culture where everyone takes pride in their work and understands their contribution to the overall guest experience.

4. Commercial Awareness & Business Performance

• Support the Restaurant General Manager in achieving revenue, profitability and operational performance targets
• Drive sales through confident product knowledge, appropriate recommendations and effective upselling
• Monitor labour productivity, staffing levels and operational efficiency without compromising service standards.
• Assist with stock management, purchasing, wastage reduction and cost control
• Understand key restaurant performance indicators and contribute to continuous improvement
• Support initiatives to grow local business, repeat visits and restaurant reputation
• Identify opportunities to enhance the guest experience while improving commercial performance

5. Standards, Compliance & Accountability

• Maintain the highest standards of food safety, health and safety, hygiene and licensing compliance
• Ensure company policies, operational procedures and service standards are consistently followed.
• Take ownership of opening and closing procedures, daily checks and operational readiness.
• Maintain excellent communication between front of house, kitchen and the wider hotel.
• Demonstrate a proactive approach to identifying and resolving operational issues.
• Lead with integrity, professionalism and a genuine commitment to excellence.

This is more than an Assistant General Manager position. It is an opportunity to grow with one of Cornwall's most exciting hospitality developments.

With Tucker Rocks scheduled to open in Spring 2027, THE NICI Newquay will significantly expand its food and beverage offering.

This next phase creates an exciting opportunity for the successful candidate to become involved in the development and evolution of our wider restaurant operation.

Depending on performance, capability and business requirements, future opportunities may include:

• Supporting the pre-opening planning and operational launch of Tucker Rocks.
• Assisting with recruitment, training and development of new restaurant teams.
• Helping establish service standards, operational procedures and the guest experience for the new venue.
• Taking on increased leadership responsibilities across multiple food and beverage outlets.
• Progressing towards Restaurant General Manager, Food & Beverage Manager or wider operational leadership positions.

We are particularly interested in candidates who see this position as a stepping stone towards a senior hospitality leadership career.

For the right individual, this is an opportunity to make a real impact today while helping shape the future of Food & Beverage at THE NICI Newquay.

Essential Experience & Skills

• Previous experience in a supervisory or management role within a quality restaurant, luxury hotel or premium hospitality environment.
• A proven track record of delivering excellent guest service and maintaining high operational standards.
• Strong hands-on restaurant management experience, including leading busy services.
• The ability to motivate, coach and develop a diverse team.
• Excellent communication, organisational and interpersonal skills.
• Strong food and beverage knowledge, with an appreciation of quality ingredients, wines, cocktails and contemporary dining.
• Commercial awareness and an understanding of labour management, stock control and operational profitability.
• Confidence in handling guest feedback and resolving service challenges.
• Flexibility to work evenings, weekends and key trading periods.
• A genuine passion for hospitality and creating memorable guest experiences.

Desirable Experience

• Experience within a five-star hotel, luxury lifestyle property or premium independent restaurant.
• Previous involvement in restaurant openings or operational development.
• Experience delivering structured service training and team development programmes.
• Knowledge of Italian or Mediterranean cuisine and wine.
• Ambition to progress into senior restaurant or Food & Beverage management.

THE PERSON WE ARE LOOKING FOR

A natural leader. A passionate host. A champion of standards.

Our ideal candidate will be:

Hands-on and visible
Someone who leads from the front, enjoys being on the restaurant floor and is never afraid to roll up their sleeves.

Passionate about standards
Someone who notices the small details, challenges mediocrity and takes pride in getting things right every time.

An inspirational team leader
Someone who brings energy, positivity and accountability, helping others become the best versions of themselves.

Guest-focused
Someone who genuinely enjoys looking after people and understands that outstanding hospitality is about how we make guests feel.

Commercially aware
Someone who understands that excellent service, strong teams and commercial success go hand in hand.

Ambitious and forward-thinking
Someone who wants to develop their career, embrace new challenges and play a meaningful part in our future growth.

Resilient and adaptable
Someone who remains calm under pressure, takes ownership of challenges and consistently delivers, even during the busiest services.

WHAT SUCCESS LOOKS LIKE

The successful candidate will make a measurable difference to the restaurant through:

1. Consistent service excellence: Delivering a polished, engaging and memorable guest experience across every service.
2. Strong team performance: Building a confident, knowledgeable and motivated team that takes pride in its work.
3. Operational discipline: Ensuring standards are maintained consistently, regardless of who is on duty.
4. Improved guest satisfaction: Driving positive feedback, repeat business and a strong local reputation.
5. Commercial contribution: Supporting revenue growth, productivity and profitability without compromising quality.
6. Future readiness: Helping develop the people, processes and operational foundations needed to support the opening of Tucker Rocks.

WHY JOIN US?

At THE NICI Newquay, we are creating something special.

This is an opportunity to join an ambitious, growing hospitality business where individuality, passion and exceptional service are valued.

You will have the opportunity to work in a stunning coastal setting, alongside a passionate leadership team, while helping shape the future of our restaurant operations.

With the opening of Tucker Rocks in Spring 2027 and the continued development of THE NICI brand, there is genuine scope for professional development and career progression.

We are looking for someone who wants to make their mark, take ownership and grow with us.

If you are passionate about hospitality, thrive on leading from the front and believe that exceptional standards should never be negotiable, we would love to hear from you.