Join our team as an Operations Director

Are you bold, driven towards excellence, guided by intuition, and grounded in empathy? If so, we want you to join our team at The Twenty Two.

The Role

As an Operations Director, you will:

• Lead all aspects of hotel operations across Rooms, Food & Beverage, and Club services.
• Oversee day-to-day management of departments, ensuring a seamless guest journey.
• Provide strategic leadership to drive service excellence and operational efficiency.
• Collaborate with the executive team on planning and key business initiatives.
• Ensure service standards are met and exceeded across all touchpoints.
• Promote team engagement and performance across diverse functions.
• Uphold brand consistency in presentation, guest service, and experience.
• Champion a safe, inclusive, and values-led working environment.

About Us

The Twenty Two is a luxury lifestyle hotel located on London’s historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members’ club with 31 bedrooms and suites.

About You

We are looking for individuals who are passionate about excellence and culture.

You will have:

• Proven experience in a senior hotel management role, ideally as a General Manager or Hotel Manager in a luxury or boutique environment
• Strong leadership skills and the ability to inspire and develop high-performing teams
• Deep understanding of Rooms, F&B, and operational standards
• Commercial acumen with experience in budgeting, forecasting, and profitability
• Excellent communication skills and a guest-first approach
• A calm, professional, and solutions-driven mindset in a fast-paced environment
• A passion for exceptional hospitality and continuous improvement

Key Responsibilities

• Provide strategic leadership across all operational departments.
• Ensure consistent, high-quality guest experiences throughout the hotel and club.
• Monitor performance against service, financial, and brand standards.
• Drive efficiency through effective budgeting, cost control, and forecasting.
• Collaborate with executive stakeholders on planning and innovation.
• Lead risk, safety, and compliance measures.
• Foster a performance-driven culture aligned with The Twenty Two’s values.

What’s in It for You?

• Be part of an iconic, growing brand in London’s most exclusive neighbourhood
• Enjoy an ambitious and personalised development plan
• Work with a passionate, expert team in a beautiful setting

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
• Mentoring schemes. Management Development Training – on the job with support from external training providers
• Your birthday is off

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
• A Guest Experience in the Hotel (subject to availability)
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
• Long service award schemes: 5 years (Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)

If you do not hear from us within 7 days, please consider your application unsuccessful.

Join our team as an Operations Director

Are you bold, driven towards excellence, guided by intuition, and grounded in empathy? If so, we want you to join our team at The Twenty Two.

The Role

As an Operations Director, you will:

• Lead all aspects of hotel operations across Rooms, Food & Beverage, and Club services.
• Oversee day-to-day management of departments, ensuring a seamless guest journey.
• Provide strategic leadership to drive service excellence and operational efficiency.
• Collaborate with the executive team on planning and key business initiatives.
• Ensure service standards are met and exceeded across all touchpoints.
• Promote team engagement and performance across diverse functions.
• Uphold brand consistency in presentation, guest service, and experience.
• Champion a safe, inclusive, and values-led working environment.

About Us

The Twenty Two is a luxury lifestyle hotel located on London’s historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members’ club with 31 bedrooms and suites.

About You

We are looking for individuals who are passionate about excellence and culture.

You will have:

• Proven experience in a senior hotel management role, ideally as a General Manager or Hotel Manager in a luxury or boutique environment
• Strong leadership skills and the ability to inspire and develop high-performing teams
• Deep understanding of Rooms, F&B, and operational standards
• Commercial acumen with experience in budgeting, forecasting, and profitability
• Excellent communication skills and a guest-first approach
• A calm, professional, and solutions-driven mindset in a fast-paced environment
• A passion for exceptional hospitality and continuous improvement

Key Responsibilities

• Provide strategic leadership across all operational departments.
• Ensure consistent, high-quality guest experiences throughout the hotel and club.
• Monitor performance against service, financial, and brand standards.
• Drive efficiency through effective budgeting, cost control, and forecasting.
• Collaborate with executive stakeholders on planning and innovation.
• Lead risk, safety, and compliance measures.
• Foster a performance-driven culture aligned with The Twenty Two’s values.

What’s in It for You?

• Be part of an iconic, growing brand in London’s most exclusive neighbourhood
• Enjoy an ambitious and personalised development plan
• Work with a passionate, expert team in a beautiful setting

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
• Mentoring schemes. Management Development Training – on the job with support from external training providers
• Your birthday is off

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
• A Guest Experience in the Hotel (subject to availability)
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
• Long service award schemes: 5 years (Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)

If you do not hear from us within 7 days, please consider your application unsuccessful.