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Front of House Manager
The Twenty Two London Hotel
Front of House Manager
The Twenty Two London Hotel
Full Time
5
Years
Experience
To be discussed
Front of House Manager
The Twenty Two London Hotel
Full Time
5
Years
Experience
To be discussed
Skills
Inventory Management
Training Experience
Money Handling
Fast-Paced Experience
Fluent in English
Microsoft Office
+2
Description
Join our team as Front of House Manager
Are you bold, driven towards excellence, guided by intuition, and passionate about creating exceptional guest experiences? We are looking for an experienced and inspiring Front of House Manager to join our team at The Twenty Two.
The Role
As a Front of House Manager, you will:
- Oversee the daily operation of front of house service, ensuring a seamless and personalised guest experience across all touchpoints.
- Lead, coach, and inspire the front of house team to deliver exceptional service in line with The Twenty Two’s standards and ethos.
- Collaborate closely with the restaurant, club, and hotel teams to ensure consistency and coordination across departments.
- Manage floor performance, guest flow, and table allocations with precision and intuition.
- Handle member and guest feedback professionally, finding solutions with warmth and discretion.
- Uphold operational excellence through effective communication, team leadership, and attention to detail.
About Us
The Twenty Two is a privately owned luxury boutique hotel, restaurant, and private members’ club located in the heart of Mayfair. Set within a Grade II listed Edwardian manor, we are dedicated to redefining the art of hospitality through a culture of creativity, curiosity, and exceptional service.
About You
We are looking for individuals who are passionate about excellence and culture, with a deep appreciation for luxury hospitality and guest care.
You will have:
- Proven experience as a Front of House Manager or Assistant Manager in a luxury hotel, members’ club, or high-end restaurant.
- Exceptional leadership and people management skills, with the ability to motivate and develop teams.
- Strong operational understanding of floor service, reservations, and guest relations.
- Excellent interpersonal and communication skills with a polished and professional presence.
- The ability to multitask and remain composed in a fast-paced, dynamic environment.
Key Responsibilities
- Manage and oversee all front of house operations and team members.
- Deliver pre-shift briefings and ensure consistent communication across shifts.
- Monitor service standards, team performance, and guest satisfaction.
- Collaborate with the management team on service strategies, special events, and operational improvements.
- Support recruitment, onboarding and training of front of house staff.
- Lead by example in delivering intuitive, guest-centric service that reflects The Twenty Two’s values.
- We are committed to supporting your professional development, wellbeing, and success. You will be part of a workplace that values individuality, creativity, and craftsmanship in hospitality.
- Available from day one:
- Employee Assistance Programme with Hospitality Action
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
- Mentoring schemes. Management Development Training – on the job with support from external training providers
- Your birthday is off
- Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
- A Guest Experience in the Hotel (subject to availability)
- Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
- Long service award schemes: 5 years (Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)
If you do not hear from us within 7 days, please consider your application unsuccessful.
Join our team as Front of House Manager
Are you bold, driven towards excellence, guided by intuition, and passionate about creating exceptional guest experiences? We are looking for an experienced and inspiring Front of House Manager to join our team at The Twenty Two.
The Role
As a Front of House Manager, you will:
- Oversee the daily operation of front of house service, ensuring a seamless and personalised guest experience across all touchpoints.
- Lead, coach, and inspire the front of house team to deliver exceptional service in line with The Twenty Two’s standards and ethos.
- Collaborate closely with the restaurant, club, and hotel teams to ensure consistency and coordination across departments.
- Manage floor performance, guest flow, and table allocations with precision and intuition.
- Handle member and guest feedback professionally, finding solutions with warmth and discretion.
- Uphold operational excellence through effective communication, team leadership, and attention to detail.
About Us
The Twenty Two is a privately owned luxury boutique hotel, restaurant, and private members’ club located in the heart of Mayfair. Set within a Grade II listed Edwardian manor, we are dedicated to redefining the art of hospitality through a culture of creativity, curiosity, and exceptional service.
About You
We are looking for individuals who are passionate about excellence and culture, with a deep appreciation for luxury hospitality and guest care.
You will have:
- Proven experience as a Front of House Manager or Assistant Manager in a luxury hotel, members’ club, or high-end restaurant.
- Exceptional leadership and people management skills, with the ability to motivate and develop teams.
- Strong operational understanding of floor service, reservations, and guest relations.
- Excellent interpersonal and communication skills with a polished and professional presence.
- The ability to multitask and remain composed in a fast-paced, dynamic environment.
Key Responsibilities
- Manage and oversee all front of house operations and team members.
- Deliver pre-shift briefings and ensure consistent communication across shifts.
- Monitor service standards, team performance, and guest satisfaction.
- Collaborate with the management team on service strategies, special events, and operational improvements.
- Support recruitment, onboarding and training of front of house staff.
- Lead by example in delivering intuitive, guest-centric service that reflects The Twenty Two’s values.
- We are committed to supporting your professional development, wellbeing, and success. You will be part of a workplace that values individuality, creativity, and craftsmanship in hospitality.
- Available from day one:
- Employee Assistance Programme with Hospitality Action
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
- Mentoring schemes. Management Development Training – on the job with support from external training providers
- Your birthday is off
- Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
- A Guest Experience in the Hotel (subject to availability)
- Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
- Long service award schemes: 5 years (Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)
If you do not hear from us within 7 days, please consider your application unsuccessful.
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Front of House Manager
Full Time
5
Years
Experience
To be discussed
Skills
Inventory Management
Training Experience
Money Handling
Fast-Paced Experience
Fluent in English
Microsoft Office
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22 Grosvenor square, London, W1K 6LF, United Kingdom