Join our team as a Guest & Members Relations Manager..

Are you bold, driven towards excellence, guided by intuition, and grounded in empathy? If so, we want you to join our team at The Twenty Two.

The Role

As a Guest & Members Relations Manager, you will:

• Build and maintain strong, genuine relationships with members and guests.
• Assist with the referral and application process for new members.
• Identify and introduce high-calibre prospective members aligned with our brand values.
• Oversee all stages of the membership journey, from enquiries and applications to onboarding and renewals.
• Curate and deliver personalised experiences that foster loyalty and community.
• Collaborate with events, marketing and operations teams to deliver member programming.
• Gather insights and feedback to help shape service enhancements and club strategy.
• Uphold The Twenty Two’s values of discretion, excellence and hospitality at all times.

About Us

The Twenty Two is a luxury lifestyle hotel located on London’s historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members’ club with 31 bedrooms and suites.

About You

We are looking for individuals who are passionate about excellence and culture.

You will have:

• Proven experience in luxury hospitality, private members’ clubs or high-end lifestyle brands
• A substantial, relevant network in London and beyond
• Outstanding interpersonal and communication skills
• Commercial awareness and confidence working with targets and growth expectations
• Exceptional attention to detail and service standards
• A discreet, empathetic, and professional attitude

Key Responsibilities

• Develop strong relationships with new and existing members.
• Support with the full membership cycle, from enquiries to renewals.
• Introduce prospective members who reflect our brand values.
• Coordinate with internal teams to deliver thoughtful and tailored member experiences.
• Identify trends and feedback to help shape our member offering.
• Represent the brand with professionalism, warmth, and a personalised approach.

What’s in It for You?

• Be part of an iconic, growing brand in London’s most exclusive neighbourhood
• Enjoy an ambitious and personalised development 
• Benefit from a suite of lifestyle perks designed to support your wellbeing and growth

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
•  Mentoring schemes. Management Development Training – on the job with support from external training providers.
• Your birthday is off.

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service.
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
• A Guest Experience in the Hotel (subject to availability).
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
• Long service award schemes: 5 years (Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).

If you do not hear from us within 7 days, please consider your application unsuccessful.

Join our team as a Guest & Members Relations Manager..

Are you bold, driven towards excellence, guided by intuition, and grounded in empathy? If so, we want you to join our team at The Twenty Two.

The Role

As a Guest & Members Relations Manager, you will:

• Build and maintain strong, genuine relationships with members and guests.
• Assist with the referral and application process for new members.
• Identify and introduce high-calibre prospective members aligned with our brand values.
• Oversee all stages of the membership journey, from enquiries and applications to onboarding and renewals.
• Curate and deliver personalised experiences that foster loyalty and community.
• Collaborate with events, marketing and operations teams to deliver member programming.
• Gather insights and feedback to help shape service enhancements and club strategy.
• Uphold The Twenty Two’s values of discretion, excellence and hospitality at all times.

About Us

The Twenty Two is a luxury lifestyle hotel located on London’s historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members’ club with 31 bedrooms and suites.

About You

We are looking for individuals who are passionate about excellence and culture.

You will have:

• Proven experience in luxury hospitality, private members’ clubs or high-end lifestyle brands
• A substantial, relevant network in London and beyond
• Outstanding interpersonal and communication skills
• Commercial awareness and confidence working with targets and growth expectations
• Exceptional attention to detail and service standards
• A discreet, empathetic, and professional attitude

Key Responsibilities

• Develop strong relationships with new and existing members.
• Support with the full membership cycle, from enquiries to renewals.
• Introduce prospective members who reflect our brand values.
• Coordinate with internal teams to deliver thoughtful and tailored member experiences.
• Identify trends and feedback to help shape our member offering.
• Represent the brand with professionalism, warmth, and a personalised approach.

What’s in It for You?

• Be part of an iconic, growing brand in London’s most exclusive neighbourhood
• Enjoy an ambitious and personalised development 
• Benefit from a suite of lifestyle perks designed to support your wellbeing and growth

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
•  Mentoring schemes. Management Development Training – on the job with support from external training providers.
• Your birthday is off.

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service.
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
• A Guest Experience in the Hotel (subject to availability).
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
• Long service award schemes: 5 years (Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).

If you do not hear from us within 7 days, please consider your application unsuccessful.