HR Officer

The Lowry Hotel- Manchester’s Iconic five-star hotel is looking for a Human Resources Officer to join the team ! The role is 32 hours per week (days flexible)

You will report directly into the Human Resources Director and are your duties will include:

- Complete HR Administration on a day to day basis. This included being responsible contracts, new starter paperwork and team member inductions.
- Providing a full HR advisory service and support to managers and supervisors in all areas such as performance management, discipline, grievance, maternity, paternity, equal opportunities, employment law etc.
- Carrying out investigation & grievance interviews with line managers in an advisory capacity.
- Carrying out HR Training for Managers and Supervisors and team members.
- To implement and assist managers with the appraisal process and follow up accordingly.
- To lead the hotel induction process ensuring a smooth onboarding process is followed.
- Supporting the HR Director with advertising, screening, recruitment and interviewing and telephone interviewing of candidates, organising Assessment Centres.
- Booking and attending recruitment fairs, sourcing advertising, compiling adverts and promoting the hotel as an employer of choice.
- Overseeing the effective running of the HR function in terms of personal files, reference requests, immigration details and updating of personal information etc.
- Input and maintain employee profiles on Payroll system. Maintain up to date information on payroll system making sure all pay changes and amendments are communicated.
- Responsible for monitoring the welfare of all employees.
- Presentation and compilation of monthly reports including turnover, absence and retention.
- Communicate findings from exit interview forms to HR Team, General Manager and line manager concerned.
- Development and updating of HR Policies and Procedures, contractual information, information and consultation, staff handbooks, health and safety, first aid etc. All in line with changes in legislation and company strategy.
- Communication of these policies and procedures to managers and to employees via appropriate methods.
- Planning and execution of employee social events and ensuring welfare is maintained.
- Leader of the Social and Canteen committee. Taking a leadership role in this committee, arranging meetings and nominations for staff recognition.
- Attendance at management meetings requiring HR presence in the absence of the HR Director.
- Arrange and coordinate work experience placements for the hotel.

The ideal candidate will have the following qualities:

- Previous experience as a Human Resources Officer.
- CIPD qualified or working towards CIPD membership.
- Hotel experience or hospitality qualification.
- Thorough knowledge of employment law legislation and HR Policies and Procedure.
- Ability to communicate effectively at all levels.
- Customer service focused.
- Leadership skills.
- Ability to plan and organisation.
- Computer skills using Word, Excel, Powerpoint.
- Ability to meet tight deadlines.
- Able to balance conflicting demands and accommodate the unexpected.
- Ability to persuade and influence ensuring best practice is followed to achieve business outcomes.
- Ability to keep up to date with HR developments and use this information in the business.
- Ability to present information clearly and concisely.
- Ability to communicate effectively at all levels.
- Commitment and dedication to the needs of the job.
- Excellent attention to detail.
- Ability to maintain confidentiality.
- Ability to be innovative and use initiative.
- Takes a proactive approach.
- Flexible and adaptable.
- Assertive.
- Team player but also comfortable working alone.
- Approachable with ability to establish positive relations with colleagues and employees, senior management and outside contacts.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Benefits include

- Uniform and Meals on duty provided
- Unique team member discount rate of 25 pound per room only and 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry hotel is an equal opportunities employer.

The Lowry Hotel- Manchester’s Iconic five-star hotel is looking for a Human Resources Officer to join the team ! The role is 32 hours per week (days flexible)

You will report directly into the Human Resources Director and are your duties will include:

- Complete HR Administration on a day to day basis. This included being responsible contracts, new starter paperwork and team member inductions.
- Providing a full HR advisory service and support to managers and supervisors in all areas such as performance management, discipline, grievance, maternity, paternity, equal opportunities, employment law etc.
- Carrying out investigation & grievance interviews with line managers in an advisory capacity.
- Carrying out HR Training for Managers and Supervisors and team members.
- To implement and assist managers with the appraisal process and follow up accordingly.
- To lead the hotel induction process ensuring a smooth onboarding process is followed.
- Supporting the HR Director with advertising, screening, recruitment and interviewing and telephone interviewing of candidates, organising Assessment Centres.
- Booking and attending recruitment fairs, sourcing advertising, compiling adverts and promoting the hotel as an employer of choice.
- Overseeing the effective running of the HR function in terms of personal files, reference requests, immigration details and updating of personal information etc.
- Input and maintain employee profiles on Payroll system. Maintain up to date information on payroll system making sure all pay changes and amendments are communicated.
- Responsible for monitoring the welfare of all employees.
- Presentation and compilation of monthly reports including turnover, absence and retention.
- Communicate findings from exit interview forms to HR Team, General Manager and line manager concerned.
- Development and updating of HR Policies and Procedures, contractual information, information and consultation, staff handbooks, health and safety, first aid etc. All in line with changes in legislation and company strategy.
- Communication of these policies and procedures to managers and to employees via appropriate methods.
- Planning and execution of employee social events and ensuring welfare is maintained.
- Leader of the Social and Canteen committee. Taking a leadership role in this committee, arranging meetings and nominations for staff recognition.
- Attendance at management meetings requiring HR presence in the absence of the HR Director.
- Arrange and coordinate work experience placements for the hotel.

The ideal candidate will have the following qualities:

- Previous experience as a Human Resources Officer.
- CIPD qualified or working towards CIPD membership.
- Hotel experience or hospitality qualification.
- Thorough knowledge of employment law legislation and HR Policies and Procedure.
- Ability to communicate effectively at all levels.
- Customer service focused.
- Leadership skills.
- Ability to plan and organisation.
- Computer skills using Word, Excel, Powerpoint.
- Ability to meet tight deadlines.
- Able to balance conflicting demands and accommodate the unexpected.
- Ability to persuade and influence ensuring best practice is followed to achieve business outcomes.
- Ability to keep up to date with HR developments and use this information in the business.
- Ability to present information clearly and concisely.
- Ability to communicate effectively at all levels.
- Commitment and dedication to the needs of the job.
- Excellent attention to detail.
- Ability to maintain confidentiality.
- Ability to be innovative and use initiative.
- Takes a proactive approach.
- Flexible and adaptable.
- Assertive.
- Team player but also comfortable working alone.
- Approachable with ability to establish positive relations with colleagues and employees, senior management and outside contacts.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Benefits include

- Uniform and Meals on duty provided
- Unique team member discount rate of 25 pound per room only and 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry hotel is an equal opportunities employer.