Montcalm Mayfair

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally-acclaimed chef.

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
•  International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
•  Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The F&B Sales Executive is an integral role at Montcalm Collection Mayfair. The role is to take the responsibility for converting business reactively by personal and consistent sales service, resulting in the achievement of hotel profit plan that maximizes revenue by driving the sale of conference and events facility spaces.

Responsibilities

• Maximise all Conference & Events revenue opportunities by reactively selling the venue to new and existing clients.
• Achieve sales targets and expand the business
• Adhere to Montcalm Collection standards and uphold and exemplify Montcalm Hotel Service of Excellence
• Handle reactive residential groups, events, F&B and conference enquiries in accordance with brand standards.
• Understand the competitive marketplace and implement approaches to ensure the hotel stays competitive in the local market.
• To uphold accurate and regular tracking of enquiries to convert every business opportunity, trend identification and trimming of department model to drive greater efficiencies, smarter working practices and effective resource allocation.
• Support team to ensure all event documents and paperwork are accurate and in place, including event running order, delivery schedules, staff briefing sheets, etc.
• Calling potential clients, arranging show rounds and fam trips to convert enquiries to sales.
• Be present to meet and greet customers as appropriate.
• Work closely with the G&E Senior Meeting Planner, DOS and BDM for Groups and Events and take specific sales actions to convert all potential business.
• Maintain confidentiality of guest and associates' information and pertinent hotel data.
• Manage own sales appointments and follow up professionally.
• Collecting own data and providing accurate management reports to share with the management.
• Promoting a good image of the hotel and the group
• Maintain positive guest relations at all times.
• Have full product knowledge of the facilities offered.
• Work effectively to build relationships with colleagues in the hotel.
• Take a lead in controlling and tracking Event-related Enquiries (Reactive) and RFPs, with support of the Reactive Team to distribute equally and efficiently to pitch opportunities.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills and Qualifications

• To be sales-minded with the desire to achieve excellent results by converting Groups, Meetings and Events business into definite and repeat bookings.
• To be proactive and able to identify new clients.
• To actively seize sales opportunities and be able to quantify.
• To have a personal impact, taking responsibility and using initiative to resolve situations.
• To approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed.
• To be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge to improve personal performance.
• To maintain high levels of professionalism in dealings with customers.
• To be flexible, responding quickly and positively to changing requirements from clients or management.
• To be able to work different hours or days depending on groups and events operational requirements.
• To maintain team focus by showing co-operation and support to colleagues to achieve the departmental and hotel goals.
• Proficient with Opera Express, Opera Sales & Catering.
• Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook.
• At least 1 year of experience in hotel-based similar roles such as Events, Group, and Guest facing Services is preferred.

Working Conditions

• The role is based in the company’s London office.
• Normal working hours are Monday to Friday, 9 am – 5.30 pm, during live events and build-up hours may vary.
• Out-of-hours work at events may be required.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

Montcalm Mayfair

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally-acclaimed chef.

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
•  International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
•  Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The F&B Sales Executive is an integral role at Montcalm Collection Mayfair. The role is to take the responsibility for converting business reactively by personal and consistent sales service, resulting in the achievement of hotel profit plan that maximizes revenue by driving the sale of conference and events facility spaces.

Responsibilities

• Maximise all Conference & Events revenue opportunities by reactively selling the venue to new and existing clients.
• Achieve sales targets and expand the business
• Adhere to Montcalm Collection standards and uphold and exemplify Montcalm Hotel Service of Excellence
• Handle reactive residential groups, events, F&B and conference enquiries in accordance with brand standards.
• Understand the competitive marketplace and implement approaches to ensure the hotel stays competitive in the local market.
• To uphold accurate and regular tracking of enquiries to convert every business opportunity, trend identification and trimming of department model to drive greater efficiencies, smarter working practices and effective resource allocation.
• Support team to ensure all event documents and paperwork are accurate and in place, including event running order, delivery schedules, staff briefing sheets, etc.
• Calling potential clients, arranging show rounds and fam trips to convert enquiries to sales.
• Be present to meet and greet customers as appropriate.
• Work closely with the G&E Senior Meeting Planner, DOS and BDM for Groups and Events and take specific sales actions to convert all potential business.
• Maintain confidentiality of guest and associates' information and pertinent hotel data.
• Manage own sales appointments and follow up professionally.
• Collecting own data and providing accurate management reports to share with the management.
• Promoting a good image of the hotel and the group
• Maintain positive guest relations at all times.
• Have full product knowledge of the facilities offered.
• Work effectively to build relationships with colleagues in the hotel.
• Take a lead in controlling and tracking Event-related Enquiries (Reactive) and RFPs, with support of the Reactive Team to distribute equally and efficiently to pitch opportunities.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills and Qualifications

• To be sales-minded with the desire to achieve excellent results by converting Groups, Meetings and Events business into definite and repeat bookings.
• To be proactive and able to identify new clients.
• To actively seize sales opportunities and be able to quantify.
• To have a personal impact, taking responsibility and using initiative to resolve situations.
• To approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed.
• To be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge to improve personal performance.
• To maintain high levels of professionalism in dealings with customers.
• To be flexible, responding quickly and positively to changing requirements from clients or management.
• To be able to work different hours or days depending on groups and events operational requirements.
• To maintain team focus by showing co-operation and support to colleagues to achieve the departmental and hotel goals.
• Proficient with Opera Express, Opera Sales & Catering.
• Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook.
• At least 1 year of experience in hotel-based similar roles such as Events, Group, and Guest facing Services is preferred.

Working Conditions

• The role is based in the company’s London office.
• Normal working hours are Monday to Friday, 9 am – 5.30 pm, during live events and build-up hours may vary.
• Out-of-hours work at events may be required.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.