Assistant Restaurant Manager

 At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

 Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team creates unforgettable experiences for our guests.

 While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.

 Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

 SCOPE & GENERAL PURPOSE

 As Assistant Restaurant Manager, you will support the Restaurant Manager in overseeing all aspects of food and beverage operations, which include Restaurant breakfast and dinner service, Executive Lounge, Room Service & Bar operations and Events, if required. Your creativity, leadership, and strategic vision will be instrumental in establishing our Food and Beverage as a premier destination in London's vibrant dining scene.

Your role will also entail setting and reinforcing operational standards, ensuring strict adherence to hygiene and safety regulations for the utmost cleanliness and food safety. You'll help to build, mentor, and motivate a team of culinary and service experts, fostering a culture of excellence and collaboration where everyone strives for continuous improvement.

 COMPETENCIES

 1.     Exceptional leadership:

·       Visionary Leadership: Demonstrates a clear vision for the luxury hotel, aligning staff with a commitment to excellence.

·       Inspirational Leadership: Inspires a culture of exceptional service and professionalism.

·       Crisis Management: Exhibits calm and effective leadership in challenging situations.

 2.     Impeccable communication skills

·       Articulate Communication: Communicates eloquently with guests, staff, and stakeholders.

·       Cultural Sensitivity: Understands and appreciates diverse cultural nuances in communication.

·       Brand Ambassadorship: Represents the hotel as a brand ambassador of the Montcalm Collection.

 3.     Customer-centric approach

·       Service Excellence: Sets and maintains the highest standards for personalized, luxury guest experiences.

·       Anticipation of Needs: Proactively identifies and fulfils the unique needs and desires of luxury clientele.

·       Problem Resolution: Handles guest concerns with discretion, ensuring swift and satisfactory resolutions.

 4.     Strategic vision and planning

·       Market Analysis: Conducts thorough market analysis to position the hotel as a leader in the luxury segment.

·       Innovative Strategies: Develops and implements innovative strategies to enhance the hotel's reputation and profitability.

·       Brand Enhancement: Constantly seeks opportunities to enhance the luxury brand image.

 5.     Operational excellence

·       Attention to Detail: Ensures every aspect of the Food & Beverage operations reflects attention to detail and luxury.

·       Efficiency: Implements efficient processes without compromising on quality.

·       Resource Management: Manages resources judiciously to maintain a balance between opulence and profitability.

 6.     Talent management and development

·       Cultivation of Excellence: Attracts, retains, and develops top-tier talent to deliver unparalleled service.

·       Training Programs: Implements training programs that align with the hotel's luxury standards.

·       Succession Planning: Identifies and nurtures future leaders within the organisation.

 7.     Financial acumen

·       Budgeting and Forecasting: Assist the Director of Restaurants & Events and General Manager in developing and managing budgets while forecasting accurately for revenue optimization.

·       Cost Control: Ensures efficient cost control measures without compromising on the luxury experience.

 8.     Relationship building

·       Clientele Engagement: Role model customer’s engagement skills when on the floors or around the hotel.

·       Partnerships: Builds strategic partnerships with Company vendors and suppliers.

 9.     Innovation and adaptability

·       Technology Integration: Embraces cutting-edge technology to enhance guest experiences.

·       Adaptability: Quickly adapts to emerging trends in luxury hospitality.

·       Continuous Improvement: Encourages a culture of innovation and continuous improvement.

 10.  Crisis preparedness

·       Risk Mitigation: Identifies potential risks to the front of house operations and implements measures to mitigate them.

·       Emergency Response: Responds swiftly to protect the hotel's reputation in the event of crises.

·       Reputation Management: Ensures that the Food & Beverage team is aware of the “non – disclosure” in time of crisis.

 11.  Sustainability and social responsibility

·       Environmental Stewardship: Implements sustainable practices to align with luxury eco-conscious trends.

·       Community Impact: With the General Manager supports initiatives that contribute positively to the local community.

 12.  Legal and regulatory compliance

·       Compliance Awareness: Ensures the Food & Beverage team complies with all relevant laws and regulations.

·       Ethical Conduct: Upholds the highest ethical standards in all business practices.

·       Oversee daily operations of the restaurant, executive lounge, room service and events (if required), ensuring smooth service during all meal periods.

·       Assist the Restaurant Manager in managing shifts, setting schedules and ensuring adequate team coverage.

·       Monitor inventory levels and collaborate with the kitchen team to ensure availability of ingredients.

·       Ensure F&B outlets maintain five-star standards in terms of cleanliness, ambience and overall presentation.

·       Greet and engage with high profile customers, ensuring their dining experience exceeds expectations.

·       Handle guest complaints and feedback professionally, ensuring any issues are resolved swiftly and to the guest satisfaction.

·       Train F&B team on luxury service standards, attention to detail and maintaining a welcoming atmosphere.

·       Assist in recruiting, training and developing F&B team to uphold the high standards of establishment.

·       Conduct performance reviews and provide ongoing coaching for the team.

·       Motivate team to deliver exceptional customer service consistently.

·       Assist in controlling costs and monitoring F&B budgets.

·       Liaise with other departments to ensure seamless service, particularly during service, special events and private dining experiences.

·       Drive promotions that deliver great dining experiences for our guests.

·       Ensure all credit and financial transactions are handled in a secure manner.

·       Promote teamwork and quality service through daily communication and coordination with other departments.

·       Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.

·       Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

·       Solicit guest feedback to improve food and presentation quality.

·       Analyse guest insights to identify and meet customer expectations and build on guest loyalty.

·       Interact with guests to ensure expectations are being met.

·       Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.

·       Perform other duties as assigned. 

 This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. 

 SKILLS & QUALIFICATIONS

 ·      Passion for delivering exceptional culinary service experiences to diverse clientele.

·      Comprehensive understanding of culinary principles, food trends, and industry best practices, with the ability to translate insights into innovative F&B concepts and offerings.

·      Strong leadership and interpersonal skills, with the ability to inspire and motivate teams, build strong relationships, and foster a positive work environment.

·       Exceptional communication and organisational skills, with the ability to effectively multitask, prioritize workload, and adapt to changing priorities in a fast-paced environment.

·       A degree qualified, preferably in Hospitality.

·      Minimum 2 years’ experience in a similar position ideally in 5 Star property Hotel. With a track record of driving operational excellence and delivering exceptional guest satisfaction.

 ·       Flexible schedule, including evening, weekends and bank holidays, as required by business needs.

·       Physical demands such as being on the feet for long periods of time and manual handling.

 At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

 Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team creates unforgettable experiences for our guests.

 While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.

 Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

 SCOPE & GENERAL PURPOSE

 As Assistant Restaurant Manager, you will support the Restaurant Manager in overseeing all aspects of food and beverage operations, which include Restaurant breakfast and dinner service, Executive Lounge, Room Service & Bar operations and Events, if required. Your creativity, leadership, and strategic vision will be instrumental in establishing our Food and Beverage as a premier destination in London's vibrant dining scene.

Your role will also entail setting and reinforcing operational standards, ensuring strict adherence to hygiene and safety regulations for the utmost cleanliness and food safety. You'll help to build, mentor, and motivate a team of culinary and service experts, fostering a culture of excellence and collaboration where everyone strives for continuous improvement.

 COMPETENCIES

 1.     Exceptional leadership:

·       Visionary Leadership: Demonstrates a clear vision for the luxury hotel, aligning staff with a commitment to excellence.

·       Inspirational Leadership: Inspires a culture of exceptional service and professionalism.

·       Crisis Management: Exhibits calm and effective leadership in challenging situations.

 2.     Impeccable communication skills

·       Articulate Communication: Communicates eloquently with guests, staff, and stakeholders.

·       Cultural Sensitivity: Understands and appreciates diverse cultural nuances in communication.

·       Brand Ambassadorship: Represents the hotel as a brand ambassador of the Montcalm Collection.

 3.     Customer-centric approach

·       Service Excellence: Sets and maintains the highest standards for personalized, luxury guest experiences.

·       Anticipation of Needs: Proactively identifies and fulfils the unique needs and desires of luxury clientele.

·       Problem Resolution: Handles guest concerns with discretion, ensuring swift and satisfactory resolutions.

 4.     Strategic vision and planning

·       Market Analysis: Conducts thorough market analysis to position the hotel as a leader in the luxury segment.

·       Innovative Strategies: Develops and implements innovative strategies to enhance the hotel's reputation and profitability.

·       Brand Enhancement: Constantly seeks opportunities to enhance the luxury brand image.

 5.     Operational excellence

·       Attention to Detail: Ensures every aspect of the Food & Beverage operations reflects attention to detail and luxury.

·       Efficiency: Implements efficient processes without compromising on quality.

·       Resource Management: Manages resources judiciously to maintain a balance between opulence and profitability.

 6.     Talent management and development

·       Cultivation of Excellence: Attracts, retains, and develops top-tier talent to deliver unparalleled service.

·       Training Programs: Implements training programs that align with the hotel's luxury standards.

·       Succession Planning: Identifies and nurtures future leaders within the organisation.

 7.     Financial acumen

·       Budgeting and Forecasting: Assist the Director of Restaurants & Events and General Manager in developing and managing budgets while forecasting accurately for revenue optimization.

·       Cost Control: Ensures efficient cost control measures without compromising on the luxury experience.

 8.     Relationship building

·       Clientele Engagement: Role model customer’s engagement skills when on the floors or around the hotel.

·       Partnerships: Builds strategic partnerships with Company vendors and suppliers.

 9.     Innovation and adaptability

·       Technology Integration: Embraces cutting-edge technology to enhance guest experiences.

·       Adaptability: Quickly adapts to emerging trends in luxury hospitality.

·       Continuous Improvement: Encourages a culture of innovation and continuous improvement.

 10.  Crisis preparedness

·       Risk Mitigation: Identifies potential risks to the front of house operations and implements measures to mitigate them.

·       Emergency Response: Responds swiftly to protect the hotel's reputation in the event of crises.

·       Reputation Management: Ensures that the Food & Beverage team is aware of the “non – disclosure” in time of crisis.

 11.  Sustainability and social responsibility

·       Environmental Stewardship: Implements sustainable practices to align with luxury eco-conscious trends.

·       Community Impact: With the General Manager supports initiatives that contribute positively to the local community.

 12.  Legal and regulatory compliance

·       Compliance Awareness: Ensures the Food & Beverage team complies with all relevant laws and regulations.

·       Ethical Conduct: Upholds the highest ethical standards in all business practices.

·       Oversee daily operations of the restaurant, executive lounge, room service and events (if required), ensuring smooth service during all meal periods.

·       Assist the Restaurant Manager in managing shifts, setting schedules and ensuring adequate team coverage.

·       Monitor inventory levels and collaborate with the kitchen team to ensure availability of ingredients.

·       Ensure F&B outlets maintain five-star standards in terms of cleanliness, ambience and overall presentation.

·       Greet and engage with high profile customers, ensuring their dining experience exceeds expectations.

·       Handle guest complaints and feedback professionally, ensuring any issues are resolved swiftly and to the guest satisfaction.

·       Train F&B team on luxury service standards, attention to detail and maintaining a welcoming atmosphere.

·       Assist in recruiting, training and developing F&B team to uphold the high standards of establishment.

·       Conduct performance reviews and provide ongoing coaching for the team.

·       Motivate team to deliver exceptional customer service consistently.

·       Assist in controlling costs and monitoring F&B budgets.

·       Liaise with other departments to ensure seamless service, particularly during service, special events and private dining experiences.

·       Drive promotions that deliver great dining experiences for our guests.

·       Ensure all credit and financial transactions are handled in a secure manner.

·       Promote teamwork and quality service through daily communication and coordination with other departments.

·       Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.

·       Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

·       Solicit guest feedback to improve food and presentation quality.

·       Analyse guest insights to identify and meet customer expectations and build on guest loyalty.

·       Interact with guests to ensure expectations are being met.

·       Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.

·       Perform other duties as assigned. 

 This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. 

 SKILLS & QUALIFICATIONS

 ·      Passion for delivering exceptional culinary service experiences to diverse clientele.

·      Comprehensive understanding of culinary principles, food trends, and industry best practices, with the ability to translate insights into innovative F&B concepts and offerings.

·      Strong leadership and interpersonal skills, with the ability to inspire and motivate teams, build strong relationships, and foster a positive work environment.

·       Exceptional communication and organisational skills, with the ability to effectively multitask, prioritize workload, and adapt to changing priorities in a fast-paced environment.

·       A degree qualified, preferably in Hospitality.

·      Minimum 2 years’ experience in a similar position ideally in 5 Star property Hotel. With a track record of driving operational excellence and delivering exceptional guest satisfaction.

 ·       Flexible schedule, including evening, weekends and bank holidays, as required by business needs.

·       Physical demands such as being on the feet for long periods of time and manual handling.